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Bob Hook Chevrolet

Louisville, KY

4.9
1,526 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,526 reviews

August 24, 2017

Unexpected purchase. We brought our vehicle in for service and saw the convertible Corvette we sold 22 years ago after the birth of our first child. It brought back a lot More

by Lori27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton, Shannon Ballinger, Tim Sanders
Aug 24, 2017 -

Bob Hook Chevrolet responded

Lori & Joe, we love this story! So glad we could be a part of this reunion. Thanks so much for your business and your kind words. Enjoy your Corvette all over again!

August 24, 2017

No nonsense dealership I really enjoyed my no nonsense experienced with William Dabney and Bob Hook Chevrolet William Dabny is very courteous and very knowledgeable about t More

by Troy01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Jason Dugger, William Dabney, Tim Hagan, Mike Higdon, John Gahimer
Aug 29, 2017 -

Bob Hook Chevrolet responded

Thank you for taking the time to write about your experience, Troy! It's great to know William and the rest of our staff were able to provide you with a courteous and knowledgeable customer service experience. Please feel free to call or stop by if there is anything else we can do to help you. All the best, Bob Hook III – General Manager - bhook3@bobhook.net

August 23, 2017

Great experience overall!!! I found myself unexpectedly in the market for a new vehicle after mine was totaled in an accident. As a single parent to four small children in additi More

by LindsayRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Broderek Huff, Carla Neuner
Aug 23, 2017 -

Bob Hook Chevrolet responded

Our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We're happy to hear you were able to find what you were looking for including fantastic customer service from Broderek, Carla, Jason, and the rest of the Bob Hook Chevrolet team. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 22, 2017

Chevy Cruze Search Was in an accident and totaled my car. Needed a new car asap and was in search of a Chevy Cruze. David Hook was very helpful in finding us a beautiful More

by AmandaE930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Derek Carlton, Cecelia Browning
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thanks for taking the time to leave us this awesome review! At Bob Hook Chevrolet, we take guest feedback seriously and are proud to see that you drove away happy in your new Chevy Cruze. We're glad to hear that your emergency situation got handled to your standards. I will share your compliments with David, Derek, Cecelia, and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 21, 2017

The best This is the best of the best!!! I have never been in a car sales room with only men to sell me a car where I felt so respected as a person!! I had a More

by Lubear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saylor
Aug 23, 2017 -

Bob Hook Chevrolet responded

I always like to read customer feedback and am happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Chris and the rest of our staff treated you with the respect you deserve. Congratulations on your car! If there is anything else that we can for you please don’t hesitate to reach out. Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 20, 2017

First time car buyer I felt satisfied and informed , but ultimately not sure If it was all encompassing and straight forward , as it was my first car buying experience. Br More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff, Shannon Ballinger
Aug 23, 2017 -

Bob Hook Chevrolet responded

It was a pleasure to read about your first buying experience working with Broderek, Cecelia, and Shannon. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. I'm happy to know that we were able to provide you with a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 19, 2017

NO NONSENSE!! THE REAL CAR DEALERSHIP!! This is our third car purchase from Derek at Bob Hook on Bardstown Rd. Never have we been lied to nor mislead about pricing or trade in value. Great s More

by DJ Wen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Derek Carlton
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new car! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 18, 2017

A no nonsense dealership! I bought a used 2015 Ford Mustang from Bob Hook Chevrolet and had a very smooth deal. The price was fair, the salesman was very kind and not pushy wh More

by Mbourke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Max Minzenberger
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thank you so much for leaving this awesome review of our dealership! William and Max are completely dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience, and we're happy to have achieved this with you. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 17, 2017

The Hook Family are tremendous folks. Highly Recommend. We've know the Hook Family for years - they are tremendous folks. Derek and the entire team was super helpful - They focused on my needs in a straigh More

by Alton Webb & Associates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook III, Jason Dugger, Derek Carlton, Bob Hook Jr., Cecelia Browning
Aug 18, 2017 -

Bob Hook Chevrolet responded

You have been doing business with Derek and Bob Hook Chevrolet for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. We strive to offer straightforward, professional, and helpful customer service, and we're happy to have earned your business through the years while doing so! I look forward to your next visit, and until then, take care and happy trails. Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

August 15, 2017

Derek did an awesome job and made the experience so easy and effecient with great pricing I would highly recommend working with Derek And the bob hook te More

by Crid123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton
Aug 18, 2017 -

Bob Hook Chevrolet responded

Congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Bob Hook Chevrolet as your dealer. It is imperative to us that we make the car-buying experience seamless and efficient, and Derek will be happy to hear that he has accomplished that. We hope you'll come back to us in the future for any of your automotive needs, be they service or sales. Warm regards, Bob Hook III General Manager - bhook3@bobhook.net

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