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Bob Hook Chevrolet

Louisville, KY

4.9
1,523 Reviews

4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,523 reviews

August 22, 2017

Chevy Cruze Search Was in an accident and totaled my car. Needed a new car asap and was in search of a Chevy Cruze. David Hook was very helpful in finding us a beautiful More

by AmandaE930
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hook, Derek Carlton, Cecelia Browning
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thanks for taking the time to leave us this awesome review! At Bob Hook Chevrolet, we take guest feedback seriously and are proud to see that you drove away happy in your new Chevy Cruze. We're glad to hear that your emergency situation got handled to your standards. I will share your compliments with David, Derek, Cecelia, and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 21, 2017

The best This is the best of the best!!! I have never been in a car sales room with only men to sell me a car where I felt so respected as a person!! I had a More

by Lubear
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Saylor
Aug 23, 2017 -

Bob Hook Chevrolet responded

I always like to read customer feedback and am happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Chris and the rest of our staff treated you with the respect you deserve. Congratulations on your car! If there is anything else that we can for you please don’t hesitate to reach out. Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 20, 2017

First time car buyer I felt satisfied and informed , but ultimately not sure If it was all encompassing and straight forward , as it was my first car buying experience. Br More

by Andrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Broderek Huff, Shannon Ballinger
Aug 23, 2017 -

Bob Hook Chevrolet responded

It was a pleasure to read about your first buying experience working with Broderek, Cecelia, and Shannon. Congratulations on your new car! Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. I'm happy to know that we were able to provide you with a pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 19, 2017

NO NONSENSE!! THE REAL CAR DEALERSHIP!! This is our third car purchase from Derek at Bob Hook on Bardstown Rd. Never have we been lied to nor mislead about pricing or trade in value. Great s More

by DJ Wen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Derek Carlton
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thank you and congratulations on your purchase! We are so very pleased that we could make your visit easy and hassle free, and we believe that's how every car buying experience should be. We are sincerely grateful for your loyalty and enjoy your new car! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 18, 2017

A no nonsense dealership! I bought a used 2015 Ford Mustang from Bob Hook Chevrolet and had a very smooth deal. The price was fair, the salesman was very kind and not pushy wh More

by Mbourke
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Max Minzenberger
Aug 23, 2017 -

Bob Hook Chevrolet responded

Thank you so much for leaving this awesome review of our dealership! William and Max are completely dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience, and we're happy to have achieved this with you. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Bob Hook III – General Manager - bhook3@bobhook.net

August 17, 2017

The Hook Family are tremendous folks. Highly Recommend. We've know the Hook Family for years - they are tremendous folks. Derek and the entire team was super helpful - They focused on my needs in a straigh More

by Alton Webb & Associates
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook III, Jason Dugger, Derek Carlton, Bob Hook Jr., Cecelia Browning
Aug 18, 2017 -

Bob Hook Chevrolet responded

You have been doing business with Derek and Bob Hook Chevrolet for years and your review about us is truly appreciated. Enjoy your new car that you recently purchased and we will continue the great service that you have been used to for years. We strive to offer straightforward, professional, and helpful customer service, and we're happy to have earned your business through the years while doing so! I look forward to your next visit, and until then, take care and happy trails. Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

August 15, 2017

Derek did an awesome job and made the experience so easy and effecient with great pricing I would highly recommend working with Derek And the bob hook te More

by Crid123
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Derek Carlton
Aug 18, 2017 -

Bob Hook Chevrolet responded

Congratulations on your new purchase! I hope you are continuing to enjoy your car! It's wonderful to know you feel confident in your decision to choose Bob Hook Chevrolet as your dealer. It is imperative to us that we make the car-buying experience seamless and efficient, and Derek will be happy to hear that he has accomplished that. We hope you'll come back to us in the future for any of your automotive needs, be they service or sales. Warm regards, Bob Hook III General Manager - bhook3@bobhook.net

August 15, 2017

No nonsense dealserhip William Dabney was great to work with. He was very helpful. Everyone there we worked with was great including the finance manager. Everyone was friend More

by April252015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Aug 17, 2017 -

Bob Hook Chevrolet responded

Thank you so much for giving us an opportunity to work with you and your family! We're happy to know that William and the rest of our team were able to give you and your family a great experience! We look forward to helping you with any and all of your future automotive needs! We thank you for your amazing review, and recommendation! Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

August 14, 2017

Great experience. Salesperson Broderek Huff and staff were very friendly and professional. They made the buying experience quick and easy. I feel like a I got a fair de More

by SatisfiedCustomer123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Aug 17, 2017 -

Bob Hook Chevrolet responded

Thank you so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional and friendly, and that we were able to help make your car buying experience quick and easy. We hope you enjoy your new car and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

August 14, 2017

Willing to work! Broderek and the manager worked with me and my budget to ultimately get the deal done. Great service. Filled up the tank and promised to detail the ve More

by Sam123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Broderek Huff
Aug 17, 2017 -

Bob Hook Chevrolet responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. At Bob Hook Chevrolet, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Warm regards, Bob Hook III – General Manager - bhook3@bobhook.net

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