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Bob Hook Chevrolet
Louisville, KY
1,527 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
For new, pre-owned and commercial vehicles, service, parts, and collision repair...
Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,527 reviews
December 21, 2016
Great Experience Melissa, Mike, Bill and Jason, thank you so much for all your kind, considerate help. You folks make a great team! Hope you have Merry Christmas! Melissa, Mike, Bill and Jason, thank you so much for all your kind, considerate help. You folks make a great team! Hope you have Merry Christmas! More
by Farmboy
Employees Worked With
Jason Dugger, William Dabney, Melissa Kuchenbrod, Mike Higdon
December 19, 2016
First time car buyer Broderick was so informative and answered all questions and concerns I had. I felt no pressure to buy or make a hasty decision. He made the whole proc Broderick was so informative and answered all questions and concerns I had. I felt no pressure to buy or make a hasty decision. He made the whole process easy and worry free! More
by SarahK
Employees Worked With
Jason Dugger, Broderek Huff
December 17, 2016
Great customer service Derek was a wonderful salesman. He was able to show us all of the gadgets on the Tahoe we bought. He was good with our trade in. Derek was a wonderful salesman. He was able to show us all of the gadgets on the Tahoe we bought. He was good with our trade in. More
by 122016
Employees Worked With
Derek Carlton
December 16, 2016
Very Professional The staff was very informative and helpful with all questions. They were very easy to work with and seemed genuine. I will definitely refer friendso The staff was very informative and helpful with all questions. They were very easy to work with and seemed genuine. I will definitely refer friendso that are looking for a new Chevrolet. Derek was awesome. More
by Screen Name Here
Employees Worked With
Jason Dugger, Derek Carlton
December 15, 2016
New Purchase The buying experience was very smooth and hassle free. Michael Sweets did a great job assisting me with the purchase. He was very informative and alwa The buying experience was very smooth and hassle free. Michael Sweets did a great job assisting me with the purchase. He was very informative and always quick to follow up. I would definitely purchase another vehicle with Michael and Bob Hook Chevrolet. More
by josh myers
Employees Worked With
Michael Sweets
December 13, 2016
Hook Chevrolet was perfect It was a pleasure to work with Michael Sweet on the purchase of my new Chevy 2500hd service truck. He was incredibly personal and very professional t It was a pleasure to work with Michael Sweet on the purchase of my new Chevy 2500hd service truck. He was incredibly personal and very professional throughout my purchase experience. They were the only dealer in the Midwest able to find the exact truck i wanted and were able to deliver it in the time frame I needed. Excellent job! More
by Brian
Employees Worked With
Michael Sweets
December 13, 2016
Great customer service even in a bad situation We had quite an interesting experience... After our car had overheated enough that it no longer was worth fixing, we bought a 2013 Chevy Cruz the firs We had quite an interesting experience... After our car had overheated enough that it no longer was worth fixing, we bought a 2013 Chevy Cruz the first weekend of October. It overheated on the way home from the dealer. My husband called Derek and told him what happened. I was completely ready for a "now darlin'..." kind of speech when I brought the car back, to which I was ready to let them have it! I have dealt with some very condescending dealerships in the past. When I took it back to the dealer, they had a loaner car ready for me and took care of me, without any problems or condescension. 3 weeks later with a brand new engine part, I went to pick up my car. A week later, it overheated again. I took it back in and again they took care of me. Derek was unbelievably helpful! 2 weeks later, they had sold the loaner I was using so they switched me to a 2014 Chevy Cruz while I waited for a brand new engine in my car. 2 weeks after that, my car was ready. 2 full months after we purchased the car. On the way home, the dash lights started flashing "service traction system" and the screen went blank. Derek met me at my house with the same loaner car (that I really liked) and he took mine back to the dealer. He kept saying how he had never seen anything like this, to which I replied- it would only happen to us- it's our luck! He had already talked to the owners of the dealership so when I called the next day to say I'm done with the car, they had already decided to get me out of the one I bought and trade for the 2014 loaner. I went in Saturday and they had everything taken care of. This really was a crazy experience and could have been SO MUCH WORSE! Most dealers, I'm sure, would have been like "well, I hate that for you. You're SOL!" But Derek was so friendly and made sure we were taken care of! And never once did I feel like I was an inconvenience to them or did they try to belittle me as a woman. Now, I have a newer car with less miles and because of the wonderful treatment I received, I am a happy customer:). More
by Mholbrook
Employees Worked With
David Hook, Derek Carlton
December 13, 2016
Great customer service! Long time customer of Willie Nelson Mitchell and Bob Hook. They never disappoint. Willie Nelson's attention to detail and interest in pleasing us ke Long time customer of Willie Nelson Mitchell and Bob Hook. They never disappoint. Willie Nelson's attention to detail and interest in pleasing us keeps our business! More
by Stacey & Ryan
Employees Worked With
Willie Nelson Mitchell
December 12, 2016
Throttle Body and Seal Ryan was very helpful and efficient and make a follow up call after the work was complete to ensure we were satisfied. I would recommend anyone to wo Ryan was very helpful and efficient and make a follow up call after the work was complete to ensure we were satisfied. I would recommend anyone to work with Ryan! More
by ccallos
Employees Worked With
Ryan Daring
December 11, 2016
Wisconsin Cheesehead Drives 500 miles to buy from Willie Swiss cheese for brains or not, I felt confident to drive the distance to buy from Willie Nelson Mitchell. I wanted a nice, older, rust free cargo va Swiss cheese for brains or not, I felt confident to drive the distance to buy from Willie Nelson Mitchell. I wanted a nice, older, rust free cargo van for construction (hard to find in WI). Willie came through for me, without a 'cheesy' used car salesman smile! I signed an 'as is' purchase agreement and left. Ryan at the service shop checked the air in the tires before we started the trip back and found a nail . Willie immediately had a new tire put on at no charge. I also enjoyed meeting a Kentucky Green Bay Packer fan! Thanks Willie. More
by Bruce the Builder
Employees Worked With
Willie Nelson Mitchell
