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Bob Hook Chevrolet
Louisville, KY
1,527 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
For new, pre-owned and commercial vehicles, service, parts, and collision repair...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,527 reviews
December 08, 2016
box van worked with us to meet after hours because we had to travel 3 hours to get there--once to see the truck and another time to buy the truck worked with us to meet after hours because we had to travel 3 hours to get there--once to see the truck and another time to buy the truck More
by lisa3221
Employees Worked With
Michael Sweets
December 06, 2016
Professional salesman Willie N. Mitchell was very professional and attentive to my concerns and needs. I test drove a truck and express my concerns about the vibration in t Willie N. Mitchell was very professional and attentive to my concerns and needs. I test drove a truck and express my concerns about the vibration in the front end. He was already making arrangements for repair before I had decided on purchasing the vehicle. He has a very pleasant demeanor. More
by Truck joe163
Employees Worked With
Willie Nelson Mitchell Pre-owned Commercial Truck Mgr. Bob Hook Chevrolet
December 02, 2016
Above and Beyond Want to thank Ryan Daring for staying after hours a bit as I was running a tad late to pick up my car. He could have easily left as he had every right Want to thank Ryan Daring for staying after hours a bit as I was running a tad late to pick up my car. He could have easily left as he had every right to do since they was technically closed but he stay and I got my car back no issues no problems. Truly grateful and inviting. You are a Scholar and a Gentleman sir! More
by dramsey13
Employees Worked With
Ryan Daring
December 02, 2016
Pleasure to work with Called on these guys for some repairs and Ryan and the service team got the job done for me. A very friendly and positive experience. Called on these guys for some repairs and Ryan and the service team got the job done for me. A very friendly and positive experience. More
by JStill
Employees Worked With
Ryan Daring
December 02, 2016
Great service I would recommend anyone getting service from this dealer. Excellence and great performance, I'm satisfied with the work done to my vehicle and the tr I would recommend anyone getting service from this dealer. Excellence and great performance, I'm satisfied with the work done to my vehicle and the treatment from the service representatives. More
by Miguelmachado73
Employees Worked With
Ryan Daring
November 30, 2016
Excellent Service The City of Douglass Hills public works truck needed major repairs. Ryan helped us get it back in record time. Since it was our only working vehicle, The City of Douglass Hills public works truck needed major repairs. Ryan helped us get it back in record time. Since it was our only working vehicle, they knew the importance of our truck being fixed. We bought our vehicle here, and have had nothing but excellent service since. Thanks. More
by Bonnie Jung
Employees Worked With
Ryan Daring
November 29, 2016
Great customer service Overall experience was great. I didn't feel pressured at all to purchase (a lot of dealers team up on you). Derek was very helpful and knew all the in Overall experience was great. I didn't feel pressured at all to purchase (a lot of dealers team up on you). Derek was very helpful and knew all the information right off the top of his head. Definitely one of the best dealers I've dealt with. More
by Aprice413
Employees Worked With
Jason Dugger, Derek Carlton
November 29, 2016
Dangerous This service center tried to make too much extra money on my safety behalf. They left 3 bolts loose in purpose and told me I but needed a sway bar and This service center tried to make too much extra money on my safety behalf. They left 3 bolts loose in purpose and told me I but needed a sway bar and control arm. Wanted to charge me over $800, I paid a guy that was honest, $40 to tighten the bills that could have caused me to have a fatal wreck that may have killed me and/or my family. I will not recommend this place. More
by Not your friend
Employees Worked With
Tim in the Service dept , Jimmy Harris, Ryan Daring
November 22, 2016
New Truck TLC I purchased a new truck from Bob Hook back in August. I have had the truck in a few times for some exterior upgrades and a couple of minor maintenance I purchased a new truck from Bob Hook back in August. I have had the truck in a few times for some exterior upgrades and a couple of minor maintenance issues that have come up. Ryan Daring has been my point of contact all along with setting up appointments and has been nothing short of fantastic! He always responds in short order to my messages and has made sure that things were right and that I was satisfied. I am new to the Bob Hook family, but so far they have not let me down in the sales or maintenance department. If you are in the market for a new GM car or truck these guys will not let you down! More
by Chevy Trucks
Employees Worked With
Ryan Daring
November 17, 2016
Comfortable like family Helpful friendly rated excellent John is always updating me regarding my vehicle and when I am there he's in constant contact Very strong e Helpful friendly rated excellent John is always updating me regarding my vehicle and when I am there he's in constant contact Very strong employ he represents the dealership as his own More
by Jack Morris
Employees Worked With
John Gahimer
