Bob Hook Chevrolet

From the first visit to when I drove away in my new Malibu Eco, it was hands down an absolutely wonderful experience. Peter was extremely knowledgable, honest and kind. Within 24 hours of my first visi Malibu Eco, it was hands down an absolutely wonderful experience. Peter was extremely knowledgable, honest and kind. Within 24 hours of my first visit he found the car I wanted with all requested options. The car was located out-of-state and Peter made it happen within 48 hours. He really cared and offered the sort of customer service that is rarely found these days. Peter went above and beyond making sure my car was washed, gas tank was filled, and XM radio and On Star were set up before I picked up my car. In addition he took his time to personally show me how to use all of the cars gadgets.It was the easiest buying process and I couldn't be happier with the price. The finance manager was also very kind and honest. She took her time to explain all of my options and I felt like I was in good hands. I would definitely buy from Bob Hook again and recommend them to anyone! More

We had the perfect experience. I was able to get what I wanted on my trade in and found the car I wanted. I was treated with respect, courtesy and by the end I had a friend instead of a salesman. I encou wanted on my trade in and found the car I wanted. I was treated with respect, courtesy and by the end I had a friend instead of a salesman. I encourage people to search with Bob Hook for their car. You will not be disappointed. More

I went to Bob Hook Tuesday 09/03/13 because my mirror had separated from my windshield in my 2012 Chevy Cruze and it took a chunk of the windshield out. John and Sandy took a look at it and John said he wasn separated from my windshield in my 2012 Chevy Cruze and it took a chunk of the windshield out. John and Sandy took a look at it and John said he wasn't sure if warranty would cover it or not but that he was going to replace it anyways and deal with GM Warranty later on. Sandy made the order for the glass and said it would be Monday or Tuesday of the following week before it got there. The very next day I get a call from Sandy saying the glass was in and they could install it at 8am the very next morning. This is the 4th time I have had my car serviced at Bob Hook Chevrolet and the second warranty issue. They are always very very nice and professional. They truly care about the customer. Oh and by the way, I didn't even buy the car there! I bought it from a dealer in Pensacola, FL where my grand mother just retired from after 35 years. It is nice to see a dealership take such good care of customers, even those who made their purchase elsewhere. Their service is so good I called GM and let them know just how well they treat people. I definitely recommend them! I will be making all future purchases at Bob Hook. More

We located our 2013 Crystal Red Traverse at Bob Hook Chevrolet on Bardstown Rd. through Chevy.com's website (inventory search). We visited Bob Hook unannounced early on Monday morning August 19, 2013 to Chevrolet on Bardstown Rd. through Chevy.com's website (inventory search). We visited Bob Hook unannounced early on Monday morning August 19, 2013 to specifically see this Traverse. Upon walking through the door we were promptly and professionally greeted by Mr. Bill Dabney. We explained to Mr. Dabney we were only there to look at the Traverse we had found online over the previous weekend. Mr. Dabney immediately retrieved the keys and took us outside to the exact Traverse we wanted. Within minutes we were seated at Mr. Dabney's desk discussing lease options. Mr. Dabney then brought in Jen Smith the finance guru at the dealership. These two knowledgeable people together guided us through the entire 'one pay lease' program and in less than an hour we had made our decision to lease this vehicle. We liked everything we were told, signed a couple of forms and left for the day. Upon returning on Monday evening our new Chevrolet Traverse was spotless clean, filled with gas, OnStar activated and ready for us to drive home. This experience could not have been better or easier and thanks to the extra efforts of Jen Smith and Bill Dabney, we feel we got a super fantastic deal. Daryl & Debbie Hibbs 502-445-2537 More

I had a wonderful car buying experience at Bob Hook Chevrolet. I had no idea that a brand new car was in my budget, but Finance Manager, Jennifer Ratajczak searched high and low for the best possible Chevrolet. I had no idea that a brand new car was in my budget, but Finance Manager, Jennifer Ratajczak searched high and low for the best possible financing. Once we got that little detail out of the way, Jimmy Harris listened to what my husband and I wanted and put me in it in a matter of days. I couldn't have asked for a better experience and am thrilled with my 2013 Malibu! More

Just wanted everyone to know that Bruce Winters is such a great asset for Bob Hook Chevrolet in Louisville, Ky. After shopping around and dealing with a lot of bad dealerships, we walked into Bob Hook and m great asset for Bob Hook Chevrolet in Louisville, Ky. After shopping around and dealing with a lot of bad dealerships, we walked into Bob Hook and met Bruce Winters. He took a lot of time with us and never pressured us in any way. He puts respect into the title of salesman, has integrity and ethics, and represents Bob Hook Chevrolet very well. The entire dealership was a breath of fresh air, our buying process was easy and relaxed. I can't remember the last time buying a new car was fun. We travelled 100 miles to buy a new car and will travel each time we need a vehicle. Thanks Bruce for being such a stand up guy and also Bob Hook Chevrolet for being honest and fair. Sincerely Dwayne & Laura L More