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Bob Hook Chevrolet
Louisville, KY
1,546 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,546 reviews
November 01, 2012
I bought a chevy avalanche over the summer at Bob Hook and have recently had some issues with it. It was a certified vehicle and I had trouble with the tires. Long story short, three months after I bought and have recently had some issues with it. It was a certified vehicle and I had trouble with the tires. Long story short, three months after I bought the vehicle I had to buy new tires. Everything but the tires was under warranty, so I ended up having to pay 800$ for new tires. The person before me didnt rotate them correctly so they wore pretty bad. Anyways, I emailed them and discussed my issues and dissatisfaction that the tires hadn't been taken care of beforehand. Bob Hook personally emailed me back in a timely fashion and said he would look into the service records they had. A day later he emailed me and said that he would like to reimburse me for the tires because that should have been taken care of beforehand. I was shocked with his honesty first of all, and his offer to pay for the tires knocked me off my feet! This is a dealership that we have had several positive experiences with! They are honest, fair and stand behind their customers. Great customer service! I will be back to buy my next car from this man! Thanks BOB! More
by RachelSnyder
Employees Worked With
Bob Hook III and Bruce Winters, Bob Hook III
October 04, 2012
Best overall customer service we have ever received. We have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience. have purchased several vehicles from Roger Hoon at Bob Hook's Chevrolet and it has always been a very positive experience. More
by vsshuckman
Employees Worked With
Roger Hoon, Roger Hoon
September 26, 2012
Salesman was not pushy, he was encouraging. He was honest and knew what would work best for me. He was very friendly and easy to work with. and knew what would work best for me. He was very friendly and easy to work with. More
by E. Jane
Employees Worked With
William T. Dabney II, William Dabney
September 18, 2012
Our overall experience was good. Bill was extremely helpful and knowledgeable and ready to answer all of our questions. Thanks Bill for all of you help. helpful and knowledgeable and ready to answer all of our questions. Thanks Bill for all of you help. More
by debbiebaugh
Employees Worked With
Bill Dabney, William Dabney
July 31, 2012
Bill was so helpful and thoughtful in choosing and making arrangements for my new vehicle. The vehicle was not available in the color I wanted and he went above and beyond to find what I was looking for. I w arrangements for my new vehicle. The vehicle was not available in the color I wanted and he went above and beyond to find what I was looking for. I was not feeling well after having a car wreck and also having MS and he was very understanding on letting me come in to sign papers when I was feeling up to par. He is a wonderful person! More
by mcphersont
Employees Worked With
William Dabney, William Dabney
July 11, 2012
It was great working with Bruce Winters. He never pressured me and made my whole experience very enjoyable. Thanks for everything Bruce...you were excellent. pressured me and made my whole experience very enjoyable. Thanks for everything Bruce...you were excellent. More
by tparrish50
Employees Worked With
Bruce Winters
June 07, 2012
We really had not planned to trade our car in, we just wanted to look at one that was avertised in a paper. Peter was so helpful and plesant that yes, we ended up trading in my car for the one that we h wanted to look at one that was avertised in a paper. Peter was so helpful and plesant that yes, we ended up trading in my car for the one that we hadn't planned to purchase. We felt we were treated with respect by all, treated fairly and most of all did not feel pressured into purchasing this vehicle, and we appreciate that. Peter, Kevin and Jason were all enjoyable and they all seemed to really enjoy their work. We plan to purchase a car for my daughter when she graduates in a couple of years and believe me, this will be the first stop we make. Thanks for one of the best car buying experiences. More
by vdhugh01
Employees Worked With
Peter Boeck, Jason Dugger, Kevin Goss , Jason Dugger
April 16, 2012
I was 10 minutes early for my appointment and Bill was available right away. He talked to me about the basic car I had chosen on their web site and explained to me that, with the rebates right now, I coul available right away. He talked to me about the basic car I had chosen on their web site and explained to me that, with the rebates right now, I could get a 1LT for not much more than the basic. He allowed my husband and me plenty of time to test drive the vehicle and then left us alone with the car so we could discuss whether to purchase the car. He did not rush us at all. Bill was knowledgeable, helpful, cheerful, and courteous. We would definitely work with him again. More
by bobpam48
Employees Worked With
Bill Dabney, William Dabney
April 11, 2012
Buying a car from Bob Hook was an excellent experience. This was our first car purchase as a married couple and Bruce made us feel very comfortable, like we were family. We couldn't be happier with our ex This was our first car purchase as a married couple and Bruce made us feel very comfortable, like we were family. We couldn't be happier with our experience at Bob Hook. I will be going back for my next car and I have and will continue to recommend Bob Hook and Bruce to anyone who is looking for a great car at an excellent price. Thanks again! More
by Christopherjourney4
Employees Worked With
Bruce Winters
April 06, 2012
My experience purchasing a 2012 Avalanche from Bob Hook Chevrolet was extremely positive. The salesman I dealt with was Bill Dabney who was friendly and very professional. He went to great lengths to find Chevrolet was extremely positive. The salesman I dealt with was Bill Dabney who was friendly and very professional. He went to great lengths to find the exact truck that I wanted and finally found one in Charleston W VA. I also traded in a car and I felt that I was given a fair trade in price based on the research that I did on line. All and all a very pleasant experience with none of the usual high pressure that you find at most dealers. More
by jandhjordan
Employees Worked With
Bill Dabney, William Dabney
