
Bob Hook Chevrolet
Louisville, KY
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Salesman Don Mills did an excellant job explaining the features of the Traverse kept us informed on when it was ordered and being delivered. Could not ask for a better experience. Thank you Bob Hook! features of the Traverse kept us informed on when it was ordered and being delivered. Could not ask for a better experience. Thank you Bob Hook! More
My husband and I have been customers to this dealership for over 17 years. I have just purchased my 3rd vehicle through salesman, Bill Dabney. It is always a pleasure doing business with Bill through the y for over 17 years. I have just purchased my 3rd vehicle through salesman, Bill Dabney. It is always a pleasure doing business with Bill through the years. More
I have a 2016 Chevy Equinox and a Zurich Service Warranty that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under that I bought from Bob Hook Dealership in 2019, mileage is 47485. The vehicle developed a leak from the sun roof when it rains. Water will pool under the glove compartment in the floor well when it rains. I took the car in to Bob Hook for repairs and on 08/18/2022 service person Keith King said the leak was repaired. Zurich service warranty paid $884.23 and I paid $126.50. Two days later it rained and this time the sun roof was leaking under the steering wheel in the floor well. I took the vehicle back in to Bob Hook. On 08/29/2022 Keith King in the service dept. said the second leak was fixed. Keith explained to me there would be no charge because the second leak was their(Bob Hook's) fault due to some adjustment to the sun roof frame/cage that was not done correctly when fixing the first leak. Today's date is 09/05/2022 and the leaks(now two leaks) are still happening. On 09/06/2022 I will be calling Bob Hook about the leaks not being fixed. Is there some way you can contact Bob Hook and insist he fix the leaks. Thank you. More