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Bob Hook Chevrolet

Louisville, KY

4.9
1,526 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,526 reviews

February 14, 2022

Nice guy, very helpful. Didn’t bs us. Was willing to work with us until we came to an agreement. More

by Jacquesjohnson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Max Minzenberger, Mike Higdon
Feb 15, 2022 -

Bob Hook Chevrolet responded

Hi, Jacquesjohnson! Thank you for the 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Have a great day! - Bob Hook III, General Manager

February 11, 2022

I like the way they treat me and also welcomed me like a family. Thanks More

by Achunga Yaredi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Cecelia Browning
Feb 11, 2022 -

Bob Hook Chevrolet responded

Hi, Achunga Yaredi! Thank you for the stellar review. We're delighted to hear that you left the dealership satisfied with our services. We hope to work with you again soon. Safe travels! - Bob Hook III, General Manager

February 11, 2022

I enjoyed the company of Bob Hook Chevrolet my sales person was Bill Dabney very courteous and friendly More

by Goodjob70
Friendliness
Recommend Dealer
Yes
Employees Worked With
William Dabney
Feb 11, 2022 -

Bob Hook Chevrolet responded

Hi, Goodjob70! Thank you for the 5-star review. We're happy to hear that working with Bill led to such a positive experience. We look forward to working with you again soon. Take care! - Bob Hook III, General Manager

February 07, 2022

We have purchased several vehicles from Bob Hook and always receive top notch service from Bill Dabney. More

by kwspratt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Max Minzenberger
Feb 07, 2022 -

Bob Hook Chevrolet responded

Hi, kwspratt! Thank you for the 5-star rating. We're happy to hear that working with Bill elevated your experience with us. We hope to work with you again soon. Have a great day! - Bob Hook III, General Manager

February 02, 2022

Bill was really great working with me. He made me really comfortable in the process of me purchasing my Vehicle More

by cwashburn724
Recommend Dealer
Yes
Employees Worked With
William Dabney, Cecelia Browning
Feb 03, 2022 -

Bob Hook Chevrolet responded

Thank you for the high rating, cwashburn724! We're happy to hear that working with Bill elevated your experience with us. We hope to work with you again soon. Safe travels! - Bob Hook III, General Manager

January 31, 2022

My name John Mitchell had car repair in Sept 2021 happen again in Jan 2022 feel like they done half xxx job first time then they overcharge me again feel like I got rip off the first job lasted only four m More

by John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel Gonzalez
Feb 07, 2022 -

Bob Hook Chevrolet responded

John, I understand back in 2021 there was an issue with the engine thermostat not operating properly and triggering an engine light. I can understand your disappointment in doing further repairs in January 2022, but based on the information from codes and our technician’s diagnosis, this was a separate issue with a thermostat housing. Each repair has a 12 month parts warranty and we certainly don’t want you to have to experience repeat repairs. - Bob Hook III, General Manager

Feb 07, 2022 -

John responded

Sounds like you don't want to take responsibility for a bad repair 700 dollars in September.then January 800 dollars for same type problem thermostat housing replacement. Replace thermostat first time. 1500 for a thermostat problem .John mitchell

January 20, 2022

Very happy with our sales person, Mitchal Terry.Mitchal Very happy with our sales person, Mitchal Terry. Mitchal was very helpful with the purchase of our new Silverado We highly recommend Mitchal and Bob More

by tjchyn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Mitchal Terry
Jan 21, 2022 -

Bob Hook Chevrolet responded

Hi, tjchyn! Thank you for the 5-star review. We're happy to hear that working with Mitchal earned us your recommendation. Congratulations on your new Silverado, and we hope you enjoy the ride! - Bob Hook III, General Manager

January 20, 2022

Bill Dabney has done it again! Thanks for everything you've done! He always make sure the customer is taken care of! More

by michealberry69
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Jan 20, 2022 -

Bob Hook Chevrolet responded

Hi, michealberry69! Thank you for the 5-star rating. We're happy to hear that working with Biill elevated your experience with us. We look forward to your next visit. Have a wonderful day! - Bob Hook III, General Manager

January 19, 2022

I bought my first vehicle at Bob Hook in 1993. I was 18. The salesman was the reason I kept coming back through the years. Whether I purchased a vehicle, test drove, or referred, my experience was because More

by bethanyd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Bryan Cook, Jimmy Harris
Jan 19, 2022 -

Bob Hook Chevrolet responded

Hi, bethanyd! Thank you for the detailed positive rating. We're happy to hear that working with Bill elevated your experience with us. We look forward to working with you again in the future. Have a wonderful day! - Bob Hook III, General Manager

Jan 19, 2022 -

bethanyd responded

Of course, thank all of you for your patience. I love the car!

January 17, 2022

Came to bob hook in KY for a car that had been in transit for a while, Melissa kept me updated the whole time which I appreciate. Our salesman was William Dabney and he was very professional and non pressuri More

by tabbytetterton96
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Jan 18, 2022 -

Bob Hook Chevrolet responded

Hi, tabbytetterton96! Thank you for the 5-start review. We're happy to hear that working with Melissa and William elevated your experience with us. We look forward to your next visit. Safe travels! - Bob Hook III, General Manager

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