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Bob Hook Chevrolet
Louisville, KY
1,527 Reviews
6 Decades, 3 Generations, 1 Tradition.
Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business.
For new, pre-owned and commercial vehicles, service, parts, and collision repair...
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:30 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 12:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,527 reviews
February 27, 2021
Bob Hook Chevrolet gave us outstanding service during the purchase of our new Bolt. From Melissa with internet service to Matt in sales, employees were polite and knowledgeable purchase of our new Bolt. From Melissa with internet service to Matt in sales, employees were polite and knowledgeable More
by jenny bewley
Employees Worked With
Jason Dugger, Melissa Kuchenbrod, Matt Cooper
February 25, 2021
I had a real nice experience while purchasing a 2018 equinox for my daughter Mr.Bill Dabney was real easy to deal with true professional equinox for my daughter Mr.Bill Dabney was real easy to deal with true professional More
by Massey
Employees Worked With
William Dabney, Cecelia Browning
February 22, 2021
Excellent service! I was in and out in less than two hours with a new vehicle. Colleen VanHouten (sales associate) was awesome to work with! hours with a new vehicle. Colleen VanHouten (sales associate) was awesome to work with! More
by mbramer
Employees Worked With
Bob Hook III, Bob Hook Jr., Cecelia Browning, Colleen VanHouten
February 21, 2021
This was the 6th vehicle that I have purchased. This was my 1st time purchasing a vehicle from Bob hook. This was the best car dealership I have ever purchased a vehicle from. The service was phenomenal! my 1st time purchasing a vehicle from Bob hook. This was the best car dealership I have ever purchased a vehicle from. The service was phenomenal!! Matt Cooper was the best salesman I have ever dealt with. Extremely polite, contacted me back immediately every time I have a question about something. I couldn't have asked for anything better!!! This is the only dealership I will ever buy from!! Highly recommend if you're in need of a new or used vehicle, you give Matt Cooper a call at Bob Hook Chevrolet!! More
by bolognajason465
Employees Worked With
Jason Dugger, Matt Cooper
February 19, 2021
I brought a used car from Bob Hook a few weeks ago and had the pleasure of working with a young salesman who was awesome. Robert Liberty was very nice and easy to work with. His top notch customer service had the pleasure of working with a young salesman who was awesome. Robert Liberty was very nice and easy to work with. His top notch customer service will take him very far. He was knowledgeable and very polite and easy to talk to. He know how to take care of his customers. I was in and out in no time with thanks to the great staff there. The team stayed beyond closing to finish out my deal. More
by Ronika
Employees Worked With
Jason Dugger, Cecelia Browning, Robert Liberty
February 18, 2021
Great customer service, was very helpful throughout the process of the vehicle purchase. Quick service as well didn't take long at all to complete the sale. Only issue was they called after the purchase an process of the vehicle purchase. Quick service as well didn't take long at all to complete the sale. Only issue was they called after the purchase and kept requesting more documents although I thought the financing company had everything. More
by coatesdwight1
Employees Worked With
Matt Cooper
February 18, 2021
We had a great experience working with the salesman Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very p Robert Liberty. He was patient with us while we worked out a deal we were both comfortable with. Never felt pressured into purchasing the car. Very pleased and had a great experience. More
by Dbmccl
Employees Worked With
David Hook, Cecelia Browning, Robert Liberty
February 13, 2021
Bob Hook Chevrolet’s staff was very friendly and great service. Bill Dabney and Jason Dugger was a pleasure to work with. We would recommend Bob Hook to anyone. service. Bill Dabney and Jason Dugger was a pleasure to work with. We would recommend Bob Hook to anyone. More
by Charlotte.clark0117
Employees Worked With
Jason Dugger, William Dabney
February 12, 2021
Great experience. Prompt service and they delivered what was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you was promised on the website. Robert Liberty did a great jobs for us as did Kelly. Thank you More
by Toby S
Employees Worked With
Kelly Byrd, Robert Liberty
February 12, 2021
Micheal Sweets and Cecilia made things EASY to get the perfect truck for me and my work. Communication was off the charts. Thanks a bunch. I’ll be back !!! perfect truck for me and my work. Communication was off the charts. Thanks a bunch. I’ll be back !!! More
by OhioShedMover
Employees Worked With
Michael Sweets, Cecelia Browning
