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Bob Hook Chevrolet

Louisville, KY

4.9
1,527 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,527 reviews

December 23, 2020

Excellent customer service! Every easy to talk to and we were able to be open with what is affordable and what our plans were. I will always recommend Jake be contacted for used and New car needs. More

by Alexander May
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Bishop
Dec 28, 2020 -

Bob Hook Chevrolet responded

Congratulations, Alexander! I am so happy to hear that Jake provided you with excellent service and care. Please let us know if there is anything else we can assist you with.

December 22, 2020

Bob Hook provided excellent customer service, they were knowledgeable and friendly. They made sure I received the best deal possible. I would recommend Bob Hook to anyone More

by Loganshannon90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney
Dec 23, 2020 -

Bob Hook Chevrolet responded

Thank you for your positive review and recommendation- we truly appreciate both! We want to thank you for choosing Bob Hook and hope to work with you again in the future!

December 18, 2020

Approached me in a timely and professional manner. The sales staff answered all questions and concerns that I had. The finance department was also very knowledgeable and made the experience as painless as More

by todd103
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Mitchal Terry
Dec 18, 2020 -

Bob Hook Chevrolet responded

Thank you for the 4 star rating Todd and for your kind words. We're glad that our team made for a pleasant and timely experience. Happy Holidays!

December 18, 2020

Bob hook is an amazing place.I will always recommend bob hook to everyone.I have come here twice already and bought two cars.Not at the same time but 2 months apart.I had an amazing salesman.Greg is such a More

by Leannawilson.2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
Dec 18, 2020 -

Bob Hook Chevrolet responded

Leanna, we're so glad to hear such valuable feedback. Thank you for choosing Bob Hook Chevrolet and for your recommendations. To know that Greg was helpful and made for an amazing experience is everything. Be well and enjoy your Holidays.

December 17, 2020

I worked with Colleen for nearly 6 weeks. My lease was up on a 2018 Equinox and she directed me (at my request) to the new pick up trucks in the lot. After looking at several I picked out a beautiful red Sil More

by bgreen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cecelia Browning, Colleen VanHouten
Dec 17, 2020 -

Bob Hook Chevrolet responded

Congratulations on your new Silverado bgreen! It's so great to hear how thorough and dedicated Colleen and Celia were to making your buying experience a great one. We'll be sure to pass along your kind words to them both. Happy Holidays!

December 16, 2020

Bob Hook Chevrolet team was very helpful and accommodating through my whole new truck purchase. Special thanks to Tim and Bill for all their help! More

by ukyager
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney, Tim Hagan, Cecelia Browning
Dec 17, 2020 -

Bob Hook Chevrolet responded

Thank your for your business and congratulations on your new truck ukyager! It's so rewarding to hear that Bill and Tim were helpful and accommodating. We look forward to any future visits.

December 14, 2020

From first contact to contract, this was by far the easiest and most pleasant vehicle purchase experience ever! Finally, an honest team that puts the needs of the customer before the needs of the deale More

by Marcus A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, Elisha Moore, Matt Cooper
Dec 15, 2020 -

Bob Hook Chevrolet responded

Marcus, thank you for the five-star review and kind feedback. We're so glad to know that you had a great experience with so many of our team members! Congratulations and thank you for the recommendation.

December 12, 2020

Great people to work with. They were friendly and had my vehicle ready in a short period of time. They knew what had to be done and had my vehicle looking new again. Bob Hook Chevrolet goes way beyond exp More

by bassngal2005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hook Jr., John Mathis, Amy Edwards
Dec 14, 2020 -

Bob Hook Chevrolet responded

Thank you for the compliments, bassngal2005! It was a pleasure to work with you, and we hope to work with you again soon.

December 11, 2020

I highly recommend Bill D. We’ve gone to him for years. He knows what he is doing and doesn’t pressure you into buying something you’re not comfortable with. More

by ajsand03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Dec 11, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the time to write a positive review! We're glad to hear Bill has been able to help you for so many years. Your loyalty is appreciated and if we can ever be of further assistance, please feel free to give us a call!

December 10, 2020

Kristan Banks was amazing to work with. She listened to what I wanted and was able to help me find exactly what I wanted. She was very helpful in working with my budget and getting me in a new (to me) Equ More

by clstarner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristan Banks
Dec 10, 2020 -

Bob Hook Chevrolet responded

Thank you for the positive rating and review, clstarner! We are happy to know that you had a great buying experience with us and that Kristan took great care to get you exactly what you wanted. We appreciate your business and look forward to your next visit! Congratulations on your New Equinox!

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