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Bob Hook Chevrolet

Louisville, KY

4.9
1,527 Reviews
6 Decades, 3 Generations, 1 Tradition. Thank you for visiting our review page at DealerRater.com! We hope the feedback from our happy customers helps you choose an automotive partner. We know you have many choices in purchasing or servicing your vehicle, and we appreciate the opportunity to earn your business. For new, pre-owned and commercial vehicles, service, parts, and collision repair... Ask us about our Bob Hook Advantage. We give you more for your money than any other Chevy Dealer in Kentuckiana!
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4144 Bardstown Rd

Louisville, KY

40218

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Showing 1,527 reviews

December 03, 2020

Bill Dabney II was a great salesman that is a true compliment to Bob Hook Chevrolet at 4144 Bardstown road 40218 and to how sales people at any establishment. He was patient, attentive and assisted me More

by Dorse.wise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dugger, William Dabney, Melissa Kuchenbrod, Elisha Moore, Nikki Dugger
Jan 29, 2021 -

Bob Hook Chevrolet responded

Thanks for the great rating and review, Dorse.wise. Our team looks forward to serving you again soon.

December 02, 2020

Was promised they would fix an existing problem.Spent $45,000 for the truck , have not been able to use $ 1,600 to fix NOT GOOD More

by mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Head of commercial sales
Dec 08, 2020 -

Bob Hook Chevrolet responded

Mike, we appreciate your business and your feedback. I understand we compensated you for a repair after your purchase of a pre-owned truck with no remaining warranty. I do apologize that we could not do that again 6 weeks later. While we can't foresee every future repair, this truck passed our inspection and had no known mechanical issues during your company's test drive and on the day of delivery. It's our hope that you can see good faith in our efforts.

Dec 08, 2020 -

mike responded

First that truck had no business passing your Inspection. That is according to two different ford dealerships. Second, We were never able to use the truck. After it was towed to the dealership the first time we tried to use it it cost $ 400 that you paid. We were able to drive it to Versailles. There it set for a week. When we went to use it again it went into limp mode. This entire time I documented every week with your salesman. We scheduled an appointment with Jack Kain ford but had to wait 2 weeks for an opening I tried to explain this to you but, you started the whole loud and obnoxious thing. I have two more trucks to buy, you would have made much more on those and kept your reputation.

December 01, 2020

I bought my first new car from Bob Hook Chevrolet, a 1978 Nova Custom. Since I have bought several other used cars from them over the years. My most recent purchase was a used Buick Rainier. The entire pro More

by JMMLLR51
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitchal Terry
Dec 01, 2020 -

Bob Hook Chevrolet responded

Your loyalty and trust is greatly appreciated! We're so glad that we could continually provided you with an excellent experience for so many years. Thank you for your repeat business and we look forward to serving you again soon.

November 30, 2020

Fantastic experience all around. Traded in a gorgeous truck we were not using and got my son a gorgeous first car. Great seeing Bob again. Greg Coleman was awesome. Easy to work with and knowledgeable. H More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Coleman
Dec 01, 2020 -

Bob Hook Chevrolet responded

Kevin and Nina, we're elated to hear that our team provided you with fantastic service, especially with the help of Greg. Congratulations on your new car, we hope it serves your son well for many miles and smiles.

November 28, 2020

Everyone we talked to made us feel extremely comfortable and went over every little question we had. Colleen helped assure us all our needs were met and helped any way she could! Cecilia in finance helped a More

by Ian93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelly Byrd, Cecelia Browning, Colleen VanHouten
Nov 30, 2020 -

Bob Hook Chevrolet responded

Ian, thank you for the five-star review and kind feedback. We're so glad to know that you had a great experience with so many of our team members! Please let us know if you have any additional questions or concerns, we're always happy to help.

Nov 30, 2020 -

Ian93 responded

Do you offer any services for installing a spray bed liner and what would the cost be?

November 26, 2020

Matt Cooper is a great person to do business with. Definitely not pushy and very knowledgeable. Matt would be the first person I call the next time I want to buy a car! More

by carollamon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cooper
Nov 30, 2020 -

Bob Hook Chevrolet responded

Thank you for taking the time to share your great car-buying experience with Matt! We hope you love your new ride and we are looking forward to taking care of any future auto needs.

November 25, 2020

I went in looking at 3 different trucks. The first one was a neason. It was okay but not for me. The dealer brought out a truck I liked. Based on what I told him. Every thing went smothley no pressure. More

by bigelf654
Price
Recommend Dealer
Yes
Employees Worked With
Matt Cooper
Nov 30, 2020 -

Bob Hook Chevrolet responded

We are very happy we could provide you with a positive experience! Congratulations on your new truck! If you ever need anything else from us, please feel free to give us a call or stop by. Have a wonderful day!

November 25, 2020

Jake Bishop was an awesome person to go thru the car buying experience with. Very friendly and knowledgeable. Best car buying experience we ever had. More

by Matthew.zinsmeister
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Bishop
Nov 25, 2020 -

Bob Hook Chevrolet responded

CONGRATULATIONS, Matthew! Thank you for choosing Bob Hook Chevrolet for your auto buying needs. We appreciate your business and honest review of Jake. We look forward working with you down the road.

November 25, 2020

Mr. Sweets was extremely helpful with the entire process of trading in and buying my new vehicle. I will be returning if more vehicles need to be purchased for my company. I am very grateful this process we More

by Nathaniel Hedge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Sweets
Nov 25, 2020 -

Bob Hook Chevrolet responded

Nathaniel, congratulations on your new purchase! Thanks for taking a moment of your day to share what a great experience you had with Mr. Sweets. Please enjoy your new vehicle and we hope to see you again soon.

November 24, 2020

This is the 5th vehicle I have bought from Bill Dabney. I keep coming back. I have the utmost respect for all of these guys here. Thank you Bill More

by That one guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Dabney
Nov 25, 2020 -

Bob Hook Chevrolet responded

Thank you for your loyalty and trust. It's been a pleasure assisting you again and we're pleased that Bill's attention and care keep you coming back each time. We look forward to future visits. Congratulations!

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