Bob Howard Buick GMC

My service tech, David, goes out of his way to make sure that all questions are answered, and I receive the best possible service. that all questions are answered, and I receive the best possible service. More

Read their fine print. Customers don't matter as long as money can be made Customers don't matter as long as money can be made More

Need a better system for those who have made an appointment. Why make an appointment if others can get ahead of you? Just my thoughts. appointment. Why make an appointment if others can get ahead of you? Just my thoughts. More

A scheduled oil change at 8 AM that took 3hours is unacceptable. Definitely will not be back. unacceptable. Definitely will not be back. More

It took three weeks to do repairs that should have taken a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was a week. I tried to contact service manager, he did not respond. I visited shop three separate times and the explanation was parts on order. This was an outright lie. I must add my service advisor was in vacation after taking it in, David is great and an asset. When David returned I found Out during his absence, all worked had stopped on my car. After learning this I had my moment with service manager , not an asset to your company. After a lot of heated dialogue and 20 minutes later , he finally admitted that management should have been involved in David’s absence. This is not the first time this has happened. There is a major disconnect in this shop and It is all on the management side. My hope is this will help resolve these issues, I am selling my GMC and will not do business with BH ever again. Talking to friends and family this is NOT a one off situation! Charles Moore More

Very friendly people and always ready to chat and help. Went through many dealerships but this one is one of the best ones. Went through many dealerships but this one is one of the best ones. More

Service staff are kind and courteous. The lobby is well maintained and enjoy the free and water station The lobby is well maintained and enjoy the free and water station More

Went in for estimate. Estimate more than car worth. Offered 1000 for it by tech who ask used car manager. I call back and spoke with Scott in used cars he said couldn’t bu Estimate more than car worth. Offered 1000 for it by tech who ask used car manager. I call back and spoke with Scott in used cars he said couldn’t buy it but would take as trade. Shady business. More

I had a great experience while purchasing a vehicle here. My salesman was Mike and I will be back for future purchases solely because of his professionalism and transparency. My salesman was Mike and I will be back for future purchases solely because of his professionalism and transparency. More

Lane was great to work with. Appreciate his professionalism and respect. Would work with him on any future purchases. Appreciate his professionalism and respect. Would work with him on any future purchases. More