Bob Howard Chrysler Dodge Jeep

I do my car shopping and service here. They are the only dealership I trust to treat me right and take care of my vehicle's. They are the only dealership I trust to treat me right and take care of my vehicle's. More

Always outstanding customer service! We wouldn’t take our Ram 1500 anywhere else. Chris is extremely knowledgeable and always makes sure our vehicle’s service needs are taken care of the We wouldn’t take our Ram 1500 anywhere else. Chris is extremely knowledgeable and always makes sure our vehicle’s service needs are taken care of the right way. The entire staff is kind, welcoming, and professional, which makes every visit a great experience. We truly appreciate the consistency and excellent care and will continue bringing our Ram in for all routine maintenance and future service needs. Highly recommend! More

Thank you Shannon for keeping me informed about my jeep. It was a complicated issue that finally got resolution thanks to Shannon. She has great communication skills and was extremely professional with me a It was a complicated issue that finally got resolution thanks to Shannon. She has great communication skills and was extremely professional with me and outside agents that were involved. More

⭐ 1 STAR — NEGLIGENCE, MISREPRESENTATION, AND PROPERTY DAMAGE (I'd give it a negative star if I could) This review is being written after the full resolution of repairs so that it is accurate and fully DAMAGE (I'd give it a negative star if I could) This review is being written after the full resolution of repairs so that it is accurate and fully documented. We brought our 2024 Dodge Ram (25,000 miles) to Bob Howard Chrysler Jeep Dodge in Oklahoma City for diagnosis of a noise when turning right. We were told the issue was the transfer case and that it required a “double flush”—a term later confirmed by another dealership to be nonstandard and not a recognized service procedure. We were also pressured into replacing three tires immediately. Shortly after, we were informed our vehicle had “slipped” off a lift but were assured the damage was minor. Upon arrival, the dealership could not initially locate our vehicle. When it was finally presented, it had obvious and significant damage, including a large scrape and dent along the lower panels—far exceeding what had been disclosed. The service manager minimized the situation, stating “it’s just a truck,” and attempted to normalize the damage. Only after repeated requests and the mention of police involvement did the dealership provide written acknowledgment of responsibility. We declined further work from this dealership and returned to Virginia. During the trip, the original mechanical issue immediately reoccurred. Inspection by our trusted dealership revealed that the transfer case service had not been properly performed. The fluid was contaminated with an abnormal substance, indicating either improper or incomplete work. An independent collision center documented extensive structural damage resulting from the lift incident, requiring significant repairs well beyond cosmetic correction. This included major labor and disassembly. Initially, Bob Howard Chrysler Jeep Dodge stated they would pay out of pocket, then attempted to significantly underpay the repair estimate. Only after escalation to executive leadership was the claim properly routed through insurance. This situation involved: • Misrepresentation of mechanical service • Negligent handling of a customer vehicle resulting in significant damage • Failure to disclose the true extent of that damage • Resistance to providing written accountability • Attempted financial minimization of repair responsibility Additionally, this occurred while we were traveling with a horse, introducing a serious safety risk due to improper mechanical work. Consumers should be aware of the level of risk associated with entrusting a vehicle to this dealership. I strongly recommend seeking service elsewhere. More

I’ve purchased my current vehicle from Bon Howard CJDR and have had it serviced there ever since. They are always polite and not overly pushy on upselling. and have had it serviced there ever since. They are always polite and not overly pushy on upselling. More

As always, my requests and maintenance needs were met. Staff and technicians were courteous and professional. Staff and technicians were courteous and professional. More

The staff is always very helpful and friendly. Work is always done right the first time. Work is always done right the first time. More