On 2/5/2018 below zero temperatures the wife and I went to Bob Howard CJDR to purchase a basic Jeep with one required option, air conditioning. I read over the window sticker and didn't see air listed. The salesman lied to me and said air was included in the 23B package which was listed on the sticker. I thought nothing more of it. While test driving the vehicle my wife turns to salesman and said it has air conditioning right. He affirmed it again. He is a liar and his name is Kenyad Blair. We purchased the vehicle and didn't need to use the air until the temperature reached 80 degrees. This is when we realized that we had been lied to. I called Kenyad Blair and reminded him that the only option I required was air and told him to talk to his supervisor about making it right - he didn't sell us the vehicle we wanted. We go into the dealership to speak with someone about getting a vehicle with air. Enter an arrogant, rude, and sorry excuse for a general manager (if that is his title), by the name of Jeremy Bird. He starts off telling us that Kenyad has no recollection of any discussion about air conditioning. This really upset us for management to believe the liar over the wife and I. He also was offering us $4,000 less for a vehicle which had less than 500 miles and was still new. We agreed to look a a more expensive model but every offer they made was us paying $4,000 more. We left very dissapointed that the dealership is so concerned with screwing over its customers and care less about customer satisfaction. DO NOT BUY from these people, no scruples, integrity, or pride. Do not recommend Bob Howard CJDR.