Bob Howard Chrysler Dodge Jeep

Joshua took care of me and communicated well. They fixed my issue and followed up after. They fixed my issue and followed up after. More

I had an outstanding experience at Bob Howard, thanks to Hayden Marchant, the Acquisition Manager. Hayden was professional, knowledgeable, and made the entire process smooth from start to finish. He answere Hayden Marchant, the Acquisition Manager. Hayden was professional, knowledgeable, and made the entire process smooth from start to finish. He answered all of my questions and never made me feel pressured. The whole transaction was incredibly efficient, taking less than two hours, and I drove home in my new truck the same day. I highly recommend Bob Howard and Hayden to anyone looking for a fast, hassle-free vehicle buying experience. More

I had a recall for my van 1st scheduled visit was aweful but 2nd was great. but 2nd was great. More

Not very happy, came in for an oil change and have the two recalls addressed and also told them that my check engine light keeps coming on picked it up was told no issue with the check engine light but ye two recalls addressed and also told them that my check engine light keeps coming on picked it up was told no issue with the check engine light but yet I get to Fort Worth and the check engine light comes back on. NOT HAPPY More

They were easy to deal with and very friendly! Mark was my salesperson and he was made my buying experience very easy and enjoyable. I'd definitely recommend checking out them if you are every in Mark was my salesperson and he was made my buying experience very easy and enjoyable. I'd definitely recommend checking out them if you are every in the market to buy a car/truck/suv. More

James was excellent to deal with. Was honest and straightforward got the car I wanted! Was honest and straightforward got the car I wanted! More

Excellent service, very clean waiting area. Friendly staff! Would recommend this dealership for oil changes /maintenance Friendly staff! Would recommend this dealership for oil changes /maintenance More

Hello, I wanted to forward a situation I had at your establishment today. When we bought our vehicle sometime ago, we were talked into signing up to get a contract to have insurance for lost key fobs. I establishment today. When we bought our vehicle sometime ago, we were talked into signing up to get a contract to have insurance for lost key fobs. I had to go into Bob Howard Tuesday to speak to someone in service about getting one replaced. The person I spoke to was very dismissive and acted as if he did not want to even help me, he identified himself as the service manager. He did send me over to the parts department and told me to ask for Darrell, which I did, and he was very helpful. Later that evening, Darrell called to tell me they did indeed have a fob and to call service and make an appointment. I called and made an appointment with customer service for today at 9:15 AM and they told me a certain gentleman would be my service manager. My husband went in this morning at the appointment time and was told that his computer did not show that we had that service agreement for the free replacement fob. My husband said yes, indeed we do have that agreement with you. The person who identified himself as the service manager again acted dismissive and as if he did not even want to help figure out the situation. At that time, my husband went to his vehicle to retrieve the paperwork, proving that we did indeed have something stating that we had signed up to get the replacement fob when we bought the car. As you can imagine he was starting to get frustrated and brought the paperwork in and tossed it on the service managers desk. He then refused to help my husband as long as he was acting like that. My husband was now starting to get frustrated and raised his voice. The managers boss then came out and wanted to know the situation. He asked my husband to go out to the service bay so they could speak privately. He even told my husband they would not provide him service while he was angry and acting that way and threatened to call the police. Please know my husband is very calm and kind and has never been in this situation before in his life so he must’ve been incredibly frustrated to have this have escalated to this point. We work in customer service daily, so know how to treat customers and how things should be handled. My husband then stepped away to collect himself and came back in and apologized and they’re only response was “yep”. Once they stopped and looked at the paperwork and realized then finally that we did have the contract for the key fob replacement in hand. They then agreed to do the service. While my husband waited, he went and casually spoke to the sales manager and asked a few questions on how that service would typically work and he wondered if the service manager should know how this process worked and would be able to have access to those records to prove if we did or did not have this service. The finance manager kindly told him all the service manager needed to do was look in his system and pull up the vehicle by its VIN number to prove that we did indeed have this insurance in place the whole time. Again it seems this employee was dismissive and just did not want to deal with his customer, and it ended up being a horrific situation. We have purchased a minimum of five vehicles from this location. We have had several issues with employees there in the past, but nothing to this level and due to this, we will be taking business elsewhere. I will also pass along what a horrible customer service culture that this location offers. My husband deserves an apology after how he was treated today and I would love to see him get a call back from someone above the service level. More

I am extremely disappointed with my recent experience at Bob Howard Chrysler Dodge Jeep. The communication was consistently poor, and the service team failed to follow my direct instructions. Specifically, Bob Howard Chrysler Dodge Jeep. The communication was consistently poor, and the service team failed to follow my direct instructions. Specifically, I requested that they contact my vehicle warranty provider, but they claimed they were unable to reach them. Most egregiously, they performed unauthorized repairs on my parents' vehicle totaling $4,000 without receiving any prior approval. When I addressed these issues, the staff refused to take accountability or offer any apology, leaving the situation completely unresolved. I strongly advise others to be cautious when dealing with this service department. More