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Bob Howard Chrysler Dodge Jeep

Oklahoma City, OK

4.4
706 Reviews

13250 North Broadway Ext

Oklahoma City, OK

73114

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Showing 706 reviews

September 18, 2026

I got the price I wanted for the vehicle but after leaving the store and driving it back home to another state, I found 5 different things wrong with the vehicle that should have ben taken care of whe More

by Nathanas1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Scott
Sep 23, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Nathan, I’m sorry to hear you’re disappointed with the vehicle. We certainly want our customers to be happy with their purchase. However, I do think it’s important to provide some context. This was a six-year-old BMW with approximately 140,000 miles that was purchased for around $17,000, not a new vehicle. With a pre-owned vehicle of that age and mileage, it is unfortunately possible for maintenance or repair items to arise after purchase. That said, I’d be happy to review the specific concerns you’ve experienced and see if there is anything we can do to help. Please contact me directly at twilliamson@group1auto.com Terry Williamson  General Manager

Sep 23, 2026 -

Nathanas1969 responded

I bought a 2023 Dodge Charger Scat Pack with 11xxx miles, you're speaking about a different vehicle.

September 17, 2026

Too bad there are not negative ratings based on my service experience. Let’s begin. New water pump, oil change, front and rear differential service, coolant flush, replace exhaust manifold, transfer More

by JMeese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blain Nowak
Sep 21, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Sir, I’m sorry your vehicle had issues after pickup. However, your review leaves out what happened when you returned at approximately 6 PM. When you learned there was no technician available to immediately repair the vehicle, you began screaming and cursing at our service advisor who had absolutely nothing to do with the situation. After screaming and cussing at him you got in your car and sped out of the parking lot, putting all my employees and other customers safety at risk. I understand being frustrated, and I would have been happy to help find a solution. However, verbally abusing our employees and putting their safety at risk is not how you get what you want. Terry Williamson General Manager 405-302-5705 twilliamson@bobhowardauto.com

Sep 21, 2026 -

JMeese responded

I was told to drive back out that night by Blain who told me to come back out and due to the nature of the issue assured me it would be fixed. I live and work by Hefner Lake so you are not exactly close. So yes I was angry as I still do not feel safe driving my vehicle and it feels like a lack of care on your dealerships part. You are trying to put this back on me for being angry, but how could you not inspect the work done before turning a vehicle back over to a customer that did not have the electrical issues or the 4wd warnings coming on until after you completed repairs? Please let me know. Also there was no one around my truck and no employees on the lot so saying I endangered people is a shallow excuse. I look forward to your response and what will be done when your service advisor, Blain, told me to bring it Thursday after work to be fixed. Where is the accountability?

September 11, 2026

Christopher was the example of customer service. He was very polite and patient and did all he could to make sure I was satisfied with the service even with them being behind due to the holiday. More

by Toya6204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Sep 14, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hello, we're happy you found our staff to be so supportive during your experience here at Bob Howard Chrysler Jeep Dodge Ram. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 08, 2026

I had a great experience working with Tyler at Bob Howard CDJR! He was incredibly helpful, patient, and easy to communicate with throughout the entire process. I definitely had my list of “demands” and thing More

by Camila
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler
Sep 09, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hi Camila, we're happy you found our staff to be so supportive during your experience here at Bob Howard Chrysler Jeep Dodge Ram. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 30, 2026

The service, staff, facilities and everything else were great. I highly recommend this dealership to everyone. More

by terrellpres2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blaine
Sep 04, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hi, we're happy to hear you had such a positive experience with our team! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 29, 2026

Came to Bob Howard and was treated like our presence was appreciated and unbelievable awesome service….Reagan Proctor, Chancy (tech) and service advisor Blain went above and beyond and exceeded our expectat More

by coreyjohnlanders
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blain, Reagan and Chancy
Aug 31, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hi, thanks for your praise and kind comments about our team. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 27, 2026

Great service. Outstanding General Manager and Sales Manager.. Both shot straight with you and are very personable.. More

by Ablueharley
Recommend Dealer
Yes
Employees Worked With
Terry the General
Sep 02, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hello, we're happy to hear you had such a positive experience with our team! We hope to be of service to you again in the future. Best wishes, Bob Howard Chrysler Jeep Dodge Ram

August 23, 2026

This dealership is top notch, everyone was very nice and so helpful. I would buy another car from them in the future. More

by Nathanas1969
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darren, Scott
Aug 30, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 22, 2026

Friendly! Got me in and out quickly. Would highly recommend to have car serviced. Thank you! More

by kristydperry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reagan
Aug 29, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Hello, thank you for sharing your positive experience! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

August 20, 2026

Service dept took 7 full days to replace a Ram thermostat and housing problem. Literally 2 bolts and a hose clamp. $441.88 “labor” and over $160 parts charge ( yes they really cost about $80. This sort of th More

by Never again
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordan
Aug 30, 2026 -

Bob Howard Chrysler Dodge Jeep responded

Thank you for taking the time to share your feedback. We sincerely apologize for the frustration you experienced regarding the length of time your vehicle was in our service department. We do want to clarify that the seven-day timeframe was not solely the time required to physically replace the thermostat and housing. During that period, our team was also required to work through the extended warranty authorization and approval process before the covered repair could proceed. Unfortunately, that process can add time to a repair and is not always within the dealership’s direct control. We also understand your concerns regarding the cost of the repair. Our pricing reflects the complete repair procedure, including manufacturer-recommended labor times, parts, diagnosis, and the resources required to complete and stand behind the repair. We appreciate your acknowledgment of our efforts to assist you and repair the relationship. While we regret that we were unable to fully meet your expectations, we value your feedback and will use it to continue improving both our communication and our customers’ overall service experience. Mat Davis | Group 1 Automotive Fixed Ops Director matdavis@Group1Auto.com

Aug 30, 2026 -

Never again responded

Mat, You were the sole positive in the entire experience. However that doesn't change the overall environment. You work for a broken dealership with a rob and pillage price system in your “service” department. We customers shake our heads and wonder how you can shave each morning. Without contemplating an end to your shame. A bad joke just above. But a serious question. If you can defend this kind of pricing with a straight face, no wonder customers leave American cars off the table when considering a new car purchase.

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