Bob Howard Chrysler Dodge Jeep

They accepted my offer and then refused to honor the price! On 12/26/2015 a Bob Howard Chrysler, Dodge, Jeep sales person named Tiffani left me a voicemail regarding my $25k offer for a Ram 1500 Regular Cab the On 12/26/2015 a Bob Howard Chrysler, Dodge, Jeep sales person named Tiffani left me a voicemail regarding my $25k offer for a Ram 1500 Regular Cab they had in inventory. I returned her call and she informed me they would accept my $25k offer if I also paid $500 more to cover their "Documentation Fee". I agreed to the total price of $25,500 and Tiffani took my Visa Credit Card number for the $500 deposit they required me to put down towards the truck. Tiffani confirmed we had a "deal". I confirmed I would be either paying cash and flying out there to drive my new truck home......or I'd bring a Jeep Wrangler I own to their dealership to use as a trade-in towards the purchase price. Either way, we both agreed on the sales price and I committed to buy. I began organizing flights and possible transporters to bring the truck to me. Some time later that afternoon, I received a phone voice message from a very un-professional sounding man from Bob Howard CDJ, named Eric. He called me again while I was listening to his voicemail. and he proceeded to ramble on about rebates and moneys he gets paid that sound like "kickbacks" from the company....... and frankly a lot of "Used Car Salesman" nonsense! He was going on and on and not making any sense, so I finally asked him point blank, if he was going to honor the price I was given by my sales person, Tiffani. After more rambling and nonsense, he finally answer my question with a No, the dealership was Not going honor Their own quoted price!!! I have never had a vehicle transaction completely collapse because the Seller simply changed their mind AFTER a price was mutually agreed to AND a Deposit was even taken by the same Seller!!!! To TOP Off This Experience, this Eric person actually had an "annoyed attitude" while trying to TELL me I HAD to pay almost $2,000 more than the price HIS Sales person quoted me and confirmed to me. (Instead of being professional, ethical and honoring the Price THEY QUOTED ME) Amazingly, this amateur "assistant manager" Eric person, kept trying to make me agree to his $2,000 higher sales price! My experience with Bob Howard, Chrysler, Dodge, Jeep and Ram, was simply AWFUL and I could never recommend this dealership to anyone ! Again, I offered, they countered and I accepted THEIR Counter Offer!!! Then they reneged and did Not Honor THEIR QUOTED PRICE!!! If you can Not know what price this dealership will really accept for a vehicle, why would anyone even consider going to this dealership. There are many honest, legitimate and honorable Ram dealerships nationwide, but in my experience, this Bob Howard CDJ and Ram dealership in Oklahoma City, OK., is NOT one of those! I am sending a formal complaint letter to the local Oklahoma City, Better Business Bureau, the OK Attorney Generals Office and the Dodge/Ram National Sales Headquarters, explaining my experience with this particular dealership. Finally, the saddest part to this bad experience with Bob Howard CDJ and Ram dealership, is the fact that I had actually found the precise Truck I was looking for.......... then had it "stolen" away from me by a horrible assistant sales associates named Eric and Tiffani. Buyers Beware! Stay away from this dealership!!! More

best around Matt Clark and Chris , made our buying experience a pure pleasure. I was thankful for their honesty , attention to detail, and making it work for us Matt Clark and Chris , made our buying experience a pure pleasure. I was thankful for their honesty , attention to detail, and making it work for us. It was a simple process. More

worst experience of a lifetime low-tire pressure light, TPMS sensor needed replaced , Radio losing time , tomorrow will be the fifth trip this week , all the service advisors have n low-tire pressure light, TPMS sensor needed replaced , Radio losing time , tomorrow will be the fifth trip this week , all the service advisors have no ideal what the mechanic do to your vehicle as far as that goes Mechanic can pull it in there bay and pull it back out .. And xxxxxxxx the Service of advisor its fixed , an their calls are answered out of Houston, they don't even have a clue what the workload is,, made an appointment with them reach the dealership then told that was just to speak with service of visor to set up an appointment two trips just to get it in for service THAT some real run around xxxx poor customer service. If you're smart you won't buy there , I sure won't More

no no no Man, what a bad business is this. I took a vehicle for repair at Bob Howard CJD. The windshield wipers did not work. These people try, just attempted Man, what a bad business is this. I took a vehicle for repair at Bob Howard CJD. The windshield wipers did not work. These people try, just attempted to fixed it several days in a row and couldn't find the problem. So, I week later I demanded the vehicle back. They asked for $1400 just for diagnostic even though vehicle was not fixed. I refused to pay, since were there was nothing fixed. $1400 for diagnostic. It's not my fault you cant fix it. So, unable to pay I left the vehicle there for 7 more days, in hope at least when I pay this amount it will be fixed. Two weeks gone, multiple phone calls, visits. After two weeks I went to get the vehicle back. They just couldn't fixed but insisted on some random amount again around $1700. Hours later after nerve wrack on my end and endless negotiation to get my car I paid around $950, just to get the car out of the shop. Remember car is not fixed. $950 for their attempt to fix it. This dealer needs completely new management. These are old school sneeze salesman, service advisers. This and all the reviews need to go Chrysler for a thoughtful corporate inspection/review. Or Mr. Bob Howard personally needs to fire these "buddies". This independent dealership does not represent the brand, even though I am not a fan anymore. Bottom line the culture of this place is so bad and so crooked. Note, service advisers are salesman too. They have a quota. My consultant was Jim Mulkey, but it could be anyone you deal with I fixed the car myself for about an hour with a part from eBay, $60 total cost. Plus the $950 to Bob Howard. Recall they demanded $1700 or no keys back. I mean my experience is borderline legal matter. Business with such practices should not be thriving. If you have the time and resources bring them to court. Fight for all of us the little guys. Hope Mr. Howard can hear us on the Golf course or the private airport they built in south Oklahoma!! And whoever is running their marketing, no need to apologize here on yelp. This money hungry, aggressive, predatory place will not get better with apologies More

Amazing service our sales professional. took excellent care of us from beginning to end!! He was very friendly. Knowledgeable! Honest. I will come back if ever lookin our sales professional. took excellent care of us from beginning to end!! He was very friendly. Knowledgeable! Honest. I will come back if ever looking again! I felt valued!! More

Calvin Byrd: one of the best salesmen Calvin was so patient and thorough when we came to purchase a vehicle. He went over every detail of the car, gave us a tour of the facility and made s Calvin was so patient and thorough when we came to purchase a vehicle. He went over every detail of the car, gave us a tour of the facility and made sure the car was detailed. I would make the 2 hr drive to Edmund again to make my next purchase. More

Excellent service experience My experience was excellent , I do appreciate the patience and professionalism that the staff demonstrated. Thank you for calling me to let me know t My experience was excellent , I do appreciate the patience and professionalism that the staff demonstrated. Thank you for calling me to let me know the car was ready so quickly! More

This dealership is perfect for the non preassure sales I demand. I would of bought from them if the veicle I decided on would have been available. I was impressed and my salesman worked harder to find what demand. I would of bought from them if the veicle I decided on would have been available. I was impressed and my salesman worked harder to find what I was looking for than any other I dealt with. I wanted to buy from them but they had no used trucks that had the options I was looking for. They definately had much better prices than the other dealers. More

I began by using the USAA Auto Buying service, which lists Bob Howard as a certified dealer, and for good reason. The experience from start to finish was exactly the opposite of one at a terrible dea lists Bob Howard as a certified dealer, and for good reason. The experience from start to finish was exactly the opposite of one at a terrible dealer earlier in the day! All amounts were PRINTED by computer, with all amounts clearly identified. When we discussed my trade value, they showed me several sources to back up what they offered, and then they legitimately offered a bit over value to help us reach a deal. The USAA discount was very clearly identified, as were Veteran's Day Discount and other incentives. The new car sales manager came INTO the office with my salesperson and I rather than the "let me go check" games that the earlier dealer played. Once my vehicle was delivered, they literally sat in the vehicle and went over all the technology with me, paired my phone with the vehicle, and made sure that I had no reservations about anything. I've reported the offending dealer to USAA, and praised Bob Howard to them as well. I'm a very realistic yet informed consumer, but I won't tolerate misuse of Veterans, let alone other customers as well...Bob Howard shows legitimate respect to their customers and really seems to be open and honest about the buying experience. When it's time for a new vehicle again, I'll definitely be returning to Bob Howard! More

Aaron Scott was truly a pleasure to work with. He's taken care of us over the last few years and we have referred several friends to him who were also happy with his service! He's a straight forward gu taken care of us over the last few years and we have referred several friends to him who were also happy with his service! He's a straight forward guy who really does have your best interest in mind and makes sure you're completely happy with your purchase. We plan on purchasing all of our future vehicles from him! More