Bob Howard Honda

Charged 30% over estimate I was quoted a price of $705 for tire replacement and alignment, replacement of the splash guard, and changing the air filter,which I approved. On 3/7 I was quoted a price of $705 for tire replacement and alignment, replacement of the splash guard, and changing the air filter,which I approved. On 3/7, all work except for the splash guard was completed and I paid $626, which included the price of the splash guard which had to be ordered. The only thing left to pay was the labor for installing the part, estimated at $80. On 3/13 my husband returned to have the part installed. He was charged $284, bringing the total amount to $910. A 30% increase between the quoted and approved estimate, of which I was never informed or given the opportunity to consent or refuse. More

Buying Experience By far the best buying experience I have ever had. I would recommend these guys to anyone searching to buy a vehicle. The staff were excellent. By far the best buying experience I have ever had. I would recommend these guys to anyone searching to buy a vehicle. The staff were excellent. More

Bob Howard Dealership- Scott Carmack My transaction was as quick and efficient as could be. The salesman, Scott Carmack was professional as were the rest of the associates I dealed with. My transaction was as quick and efficient as could be. The salesman, Scott Carmack was professional as were the rest of the associates I dealed with. More

Excellent experience. This dealership and particularly the salesman, Terry and the sales managers were very professional and courteous. The sales price of the vehicle was This dealership and particularly the salesman, Terry and the sales managers were very professional and courteous. The sales price of the vehicle was fair and the value given for my trade in was very fair. More

Good price, great experience. I got the car and the price I wanted and would buy here again. It was a better experience for the opportunity to deal with Kyle. I got the car and the price I wanted and would buy here again. It was a better experience for the opportunity to deal with Kyle. More

Changed airbag recall Made appointment and was told approximate time it would take. Used shuttle driven by Willie who was very responsive and picked me up for the return a Made appointment and was told approximate time it would take. Used shuttle driven by Willie who was very responsive and picked me up for the return as soon as he was notified that my car was ready. More

Service for Honda Pilot Friendly rapid service with no high pressure. Enjoyable experience. Convient location. Waiting area was clean, equipped with WiFi, television, clean r Friendly rapid service with no high pressure. Enjoyable experience. Convient location. Waiting area was clean, equipped with WiFi, television, clean restrooms, and refreshments also available. More

Extended warranty questionable The service department is top notch, but the extended warranty goes out of the way to deny claims . My daughter purchased the extended warranty for 1 The service department is top notch, but the extended warranty goes out of the way to deny claims . My daughter purchased the extended warranty for 1800 dollars plus. The car was put into the shop for a leaking oil pan, which the warranty stated as being covered by the warranty. The warranty company denied the claim stating that it does not cover the oil drain hole of the oil pan? This drain hole was obviously defective prior to the purchase of the vehicle. This was the first car purchase for my daughter it’s a shame a warranty goes out of its way to deny claims it should pay. It also would not cover a clogged heater core and is charging over $ 300 dollars for it to be flushed. More

Good experience buying a Honda HRV After checking several options (used and new) we opted for a new 2017 Honda HRV. The buying experience was good and Connor, the Honda sales rep was ve After checking several options (used and new) we opted for a new 2017 Honda HRV. The buying experience was good and Connor, the Honda sales rep was very helpful during the process More

I had dreaded making the trade of vehicles because it gives me such a headache. But I had talked to the dealership before I came in so when I came in they were ready for me and fro of vehicles because it gives me such a headache. But I had talked to the dealership before I came in so when I came in they were ready for me and from that point it went pretty fast. I have my new lease and looking forward to enjoying the drive. Thank you More