Bob Howard Hyundai

Service department is horrible I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called I took my 2009 Hyundai Genesis in for three recalls and a front end alignment. I dropped off my car at around noon; around one the service rep called saying that yes, my car was out of alignment and it would be $104 to correct, I okayed the work. He said it wouldn't take very long and he would call me back when my car was ready for pickup. Two hours later I called asking if my car was ready, the girl took my name & number and said she would have my service rep call me. He called back stating my car was ready for pickup. I go to pickup my car, he did not go over any of the repairs done on my car, just said the paperwork was at the service window. I paid for my repairs and left. Two weeks later I receive a call from the service department stating my part that was ordered was in, I had no idea what she was talking about, no one ever advised me that a part had to be ordered or that I would have to bring my car back in for the remaining recall to be completed. When I left a message for the service manager, he called back stating "I reviewed your records and I talked to the service rep and he stated that he did in fact go over with you that a part had to be ordered, but that is neither here nor there, we can take care of it" I feel as if he was calling me a liar since I stated I was not told of a part being ordered. Also, he hadn't had lunch so if I wanted to call him back I would have to do so after he went to lunch. I just feel the whole experience was very unprofessional and I will not be taking my car back to Bob Howard Hyundai for the remaining repairs, I don't care if they ordered the part for me or not; I will be going elsewhere. More

Waste of time and money I went into this dealership with my sister-in-law to purchase a brand new Hyundai Veloster. The buying process took 4 and half hours with constant str I went into this dealership with my sister-in-law to purchase a brand new Hyundai Veloster. The buying process took 4 and half hours with constant struggles and lack of communication between the finance department and sales. After finally closing the deal, we were waiting for the title to come in so we could register her car. Three weeks after we left the dealer with the car, she began getting harassing emails from the finance department demanding all kinds of information that was already provided when she signed the paperwork. for the following two weeks, she received threats that they were going to come take the car from her if she did not provide them with proof of residence. After reviewing her paperwork, Bob Howard placed the incorrect address in the forms. I requested that we sit down with them to re-do the paperwork so it could match, and they refused and wanted me to sign some of her paperwork. They were supposed to pay for the tax and title of the car as agreed upon purchase. They finally sent the title 6 weeks after we purchased the car, and did not provide a check. They now refuse to give her the check. This dealership has wasted much of our time and has been the worst car buying experience. I do not recommend buying or shopping at this dealership. I have been awaiting a call back from their Finance Department Manager for over three weeks and he is conveniently out of the office every day I call. DO NOT give this business your time or money! More

Great experience Did everything they said they would. I love my new Sante Fe! Will buy there again! Buying was done over the phone, finance was easy!! Did everything they said they would. I love my new Sante Fe! Will buy there again! Buying was done over the phone, finance was easy!! More

Over Paid I hate buying cars. Even told the salesman that. I test drove a car. The salesman made an offer. My internet went down on my phone so I made the mista I hate buying cars. Even told the salesman that. I test drove a car. The salesman made an offer. My internet went down on my phone so I made the mistake of trusting the dealership that I paid a fair price. My credit rating was very high. Then I started getting rejection letters of being turned down because I was paying to much for the car. No one was even honest enough to step up and lower the price. If i started overcharging my customers I would be out of business. I believe in treating customers fairly and they will treat you fairly. This was my bad for not waiting until I could check price on car but my other car had died and I needed transportation. I feel like I was made a laughing stock from the sales department. Never again! Do not go there. Can't wait to get it paid down so I can remove the memory from my driveway. More

Worst experience This was the worst car buying experience. I was misled by the manager and and an employee about many things such as cars available on the lot, options This was the worst car buying experience. I was misled by the manager and and an employee about many things such as cars available on the lot, options, prices, etc. They did this to get me in the door. Once I complained to the general manager about the deception, he didn't care either. He used terms like "I'm not taking the expense of getting the car you want" and "Whether you buy a car from us we are going to make money". A very hillbilly attitude. I couldn't believe they treat customers like trash and expect repeat customers. They don't realize the power of word of mouth and negative reviews on the internet.They tried to treat me like an idiot on my trade in. I got an offer on my car from another Hyundai dealer and the manager looked me in the eye and asked me a nonsensical question. He repeatedly asked me "Will that dealer cut you a check for that amount of money for your trade in?" I didn't understand the question because we are not trading cash but value. Then he tried to low ball me on my trade in for my car by a few thousand dollars. The answer to his question was YES! I went back to the another dealer who gave me what I was asking for in my trade-in. If someone from Bob Howard Hyundai tries to reply to this comment and say "I'm very sorry you feel like this..", don't believe it! They had many chances to make things right. It's easy for them to apologize on the internet but its hard to do the right thing in person. I am never going there again and won't recommend any of my friends here. More

Awesome dealership! I bought my car from Bob Howard Hyundai and wouldn't take it anywhere else for service. The service department is always fast, friendly and reasonably I bought my car from Bob Howard Hyundai and wouldn't take it anywhere else for service. The service department is always fast, friendly and reasonably priced. I love that I can make my appointments online, and the online tools tell me exactly what services my car is due to get and what the expected cost will be. More

Worst buying experience ever, got a lot better! The manager Chris made an offer to us for the vehicle we were interested in and kept going back on his word on the price and even tried to add an extr The manager Chris made an offer to us for the vehicle we were interested in and kept going back on his word on the price and even tried to add an extra $1000 without us knowing. Luckly after calling the GM and letting him know how his managers were running things, he took great care of us and got us the car we were offered at the price promised! Scott was our salesman and he stuck by us the entire time! More

Chad was awesome!! he went above and beyond by delivering the car that we wanted to our home. Everything went smooth and quickly, the way I like it. I'm still amazed at everything they did for us, Chad deser the car that we wanted to our home. Everything went smooth and quickly, the way I like it. I'm still amazed at everything they did for us, Chad deserves the best raise ever and all the ones who helped him, they were so nice and never quit until this deal was done. Customer service A+++A+++A++++ wonderful. I will buy from you guys again. This is the best service I've ever had anywhere. Keep it up, this is what customers like!! Thanks again Chad you were great!!!!!!!!!!!!!!!! More

I bought a New Hyundai Elantra Limited from Gary Trent on Dec 1. It was the absolute best experience I've had purchasing a vehicle. I would recommend everyone to ask for Gary Trent at Bob Howard Hyundai for Dec 1. It was the absolute best experience I've had purchasing a vehicle. I would recommend everyone to ask for Gary Trent at Bob Howard Hyundai for a pleasant no pressure experience. Tom More

Never recommend this dealer. Visited with an appointment to buy a used car listed in their website. When I went there, they said its been sold and pushed me to buy a different car which is far beyond my bud to buy a used car listed in their website. When I went there, they said its been sold and pushed me to buy a different car which is far beyond my budget. The sale manager promised many but nothing was true. When I told them I like a car when I took for test drive, they forced me to go buy it. When I tried to change my mind before signing the paper work, one of their employee even threatened that he may lose his job if I don't sign the paper (don't know why that would happen). I didn't receive my title on time and ended up paying penalty when transferring to my name. 0% trustworthy. Not all Bob Howard are same. Worst experience. More