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Bob Howard Toyota
Oklahoma City, OK
427 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 427 reviews
May 21, 2024
The service here is excellent! Riley really takes care of you and provides personalized service. She answers all of your questions and anticipates your every need! Riley really takes care of you and provides personalized service. She answers all of your questions and anticipates your every need! More
by Jennifer Bottorff
Employees Worked With
Riley Basford
Helpful May 21, 2024
The customer service the past two years bringing my vehicle in for oil changes has never been great, but when I purchased and paid cash in full for it in September of 2022, I also purchased the service vehicle in for oil changes has never been great, but when I purchased and paid cash in full for it in September of 2022, I also purchased the service program, so I reluctantly continue to bring the vehicle here for routine service. Honestly, my personal family mechanic and also the Firestone where I take my other older vehicle both have much better customer service. However, yesterday was a new low with Bob Howard. I brought my Rav 4 in for the 20,000 mile service and asked Haley what it entails. Waited for my vehicle in the dealership and found out they were taking it through a car wash with brushes. I was not informed that this was about to be done. It has never been washed at Bob Howard before when I have brought it in for service. I have a 700 dollar professional ceramic coating over the paint. Car washes with brushes damage the vehicle's paint and of all places, a car dealership SHOULD KNOW THIS. I have never one time taken my vehicle through a car wash with brushes. I either hand wash it with Chemical Guys products or run through a touchless wash. Michael, I think that was the little guy's name, told me that his 80,000 dollar vehicle that he personally owns is regularly taken through car washes with brushes. In other words, he did not want to apologize to me and wanted to be argumentative and sarcastic instead. Why would I care what you do with your personal vehicle buddy????? I care about what you just did to MY vehicle!! He also made excuses for Haley and told me about a personal problem she has and said so it's ok that she had poor customer service and didn't inform me about the car wash. Bud, that's not my problem. My problem is you all are always rude and now also sarcastic and have not taken proper care of my vehicle. He also told me about an old man who regularly gets his vehicle serviced there who does not want it washed and so puts a sign on the vehicle to let them know this. Ok, so I will make sure from now on to put a large sign on the outside of the Rav 4 and another one taped to the steering wheel explaining that I do not want my vehicle run through a brush wash. Apparently that is the only way for them to understand. You all really are the worst. Like you actually care though right, lol. Wouldn't recommend you to anyone. More
by Claudia
Employees Worked With
Haley, Michael
May 19, 2024
Everytime I have my vehicles serviced at Bob Howard Toyota is the best service experience I have ever had. Even when it's news you don't want to hear everyone is compassionate and helpful to resolve yo Toyota is the best service experience I have ever had. Even when it's news you don't want to hear everyone is compassionate and helpful to resolve your issue. I have worked in dealerships for 20 years and never been around a better service team. More
by tobysullivan36
Employees Worked With
Bret..Lucas Service Manager...George....Curt....Everyone in the drive.
May 15, 2024
This is where I take my 2022 4Runner for all service and maintenance needs. Curtis and Michael are so knowledgeable and courteous they make it a pleasure to be there! maintenance needs. Curtis and Michael are so knowledgeable and courteous they make it a pleasure to be there! More
by Trish
Employees Worked With
Michael, Curtis
May 04, 2024
Bob Howard salespeople were very helpful in finding the truck I wanted, which was a rarer because of the options. The process was smooth and Don was helpful in even acquiring the rubber floor mats from Par truck I wanted, which was a rarer because of the options. The process was smooth and Don was helpful in even acquiring the rubber floor mats from Parts. Will definitely deal with Bob Howard on a future truck purchase. More
by quattgeorge
Employees Worked With
Don Evraets
April 30, 2024
Saw a listing for a 4runner trd pro stating it "had no major issues". Once we went to look at it we found out that it has had the transmission replaced and had had TWO engine replacements!! They also init major issues". Once we went to look at it we found out that it has had the transmission replaced and had had TWO engine replacements!! They also initially told us that it was traded in because the preivious owner just wanted a tundra. Again, found out that the previous O actually had brought it in to the shop because the engine was "not running right" and was "making a knocking sound". We saw these statements ON THE SERVICE REPORT FROM THEIR OWN SERVICE DEPARTMENT!! More
by TWS
Employees Worked With
Fernando
April 25, 2024
Bob Howard Toyota is the only dealer I let work on my car. Factory trained techs do the job right the first time. The people are fun to work with and they have donuts too! car. Factory trained techs do the job right the first time. The people are fun to work with and they have donuts too! More
by david.heck504
Employees Worked With
Haley Barton
