Bob Howard Toyota

I dropped my car off for a 20,000 mile service and a computer update at 8:45am. I received zero communication from the advisor or other service department member. I had to contact them myself only to be computer update at 8:45am. I received zero communication from the advisor or other service department member. I had to contact them myself only to be told that my advisor had left for the day and my vehicle wasn’t assigned to anyone. My car wasn’t ready until 5:30pm and even then we had to go up to the dealership to see if it was ready. We were given the run around for 45 minutes on who had responsibility of the vehicle. We also were not given a receipt so we do not actually know how the inspection went or what was done on the vehicle. We will be using another Toyota service department from now on. More

Bob Howard Toyota always takes care of all our car needs on time and no surprises. I have always left satisfied and happy with the work performed and never had any issues that has caused me to come back. I on time and no surprises. I have always left satisfied and happy with the work performed and never had any issues that has caused me to come back. I would highly recommend Bob Howard Toyota. More

It was a good experience. I had not given it much thought until now. Everyone I made contact with helped complete the process of returning my vehicle fixed. I had not given it much thought until now. Everyone I made contact with helped complete the process of returning my vehicle fixed. More

Very helpful and lots of support figuring out all the tech in my new car. tech in my new car. More

The service was excellent. She did what I asked for and offered me a free car wash. The waiting time is about an hour and 30 minutes for oil change and tire rotation. Great ref She did what I asked for and offered me a free car wash. The waiting time is about an hour and 30 minutes for oil change and tire rotation. Great refreshments with hot drinks and donuts. More

The customer service and the overall service quality was great but the customer experience was lacking. Such as having a refrigerator for refreshments in the customer waiting area but it was completely empt great but the customer experience was lacking. Such as having a refrigerator for refreshments in the customer waiting area but it was completely empty. More

Exceptional Customer Service! After having a negative experience at Jim-Norton Toyota, I went to Bob-Howard Toyota where my Service Advisor, George Dosher, took great care of my v After having a negative experience at Jim-Norton Toyota, I went to Bob-Howard Toyota where my Service Advisor, George Dosher, took great care of my vehicle and ensured that I had a full understanding of what I needed for my vehicle. More

Lots of room for waiting, beverages to choose from, peaceful. That’s my story and the end. peaceful. That’s my story and the end. More

Riley was so kind and explained everything. They had or car done in record time. The people were friendly not only to us but everyone that came in. They had or car done in record time. The people were friendly not only to us but everyone that came in. More

The service representative talked too low. I asked him about helping me change the forward collision settings; instead he showed me where to change it. My A/C knobs were reset and turned down I asked him about helping me change the forward collision settings; instead he showed me where to change it. My A/C knobs were reset and turned down to low when my car was returned. To say the least, l was disappointed in how l was treated. Unsure if I will return. More