Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Howard Toyota
Oklahoma City, OK
620 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 620 reviews
November 16, 2023
My radio would not work directly after I put a new battery in my car. The radio would go in and out and only turn on from the wheel buttons but my screen/navigation buttons would not work at all nor t battery in my car. The radio would go in and out and only turn on from the wheel buttons but my screen/navigation buttons would not work at all nor the volume buttons by the screen The service department told me my radio needed to be replaced with estimate of $5,700.00 I told the service adviser multiple online forums from google stated that there is a fix for radio after battery has been replaced for Toyota SUV’s and it stated to put the parking brake on and put car in reverse for 5 minutes. They failed to try this and I picked my car up. When I got home I tried the fix of putting parking break on and putting car in reverse for 5 minutes and now my radio and screen work. Disappointed that the mechanic either did not try this or was not communicated with appropriately. Toyota service as a whole should know of this issue and not misdiagnose my car radio as being broken when it in fact there is obviously an issue with “radio malfunction after replacing battery” that needs to be addressed and documented More
by Hat
Employees Worked With
Hayden
November 14, 2023
Very professional service department, they throughly evaluated the problems with my vehicle and presented me with the results. I was able to determine what I wanted fixed and after we agreed they fixed evaluated the problems with my vehicle and presented me with the results. I was able to determine what I wanted fixed and after we agreed they fixed my vehicle and it runs like new. I am very happy with your work and will let other’s know of your expertise. More
by Bagadbois
Employees Worked With
Brett Huber
November 12, 2023
Service team gave my 4runner 100% their best efforts to get me back on the road when I was stuck out of state. They also kept the service price more than fair. Thank you to John and the Service Team!!!! get me back on the road when I was stuck out of state. They also kept the service price more than fair. Thank you to John and the Service Team!!!! More
by tinabaron
Employees Worked With
John
November 11, 2023
My Highlander was having a meltdown of epic proportions, blowing relay fuses a few weeks after replacement (when this happens, a dealership is your only option, our mechanic says). Completely frustrated wi blowing relay fuses a few weeks after replacement (when this happens, a dealership is your only option, our mechanic says). Completely frustrated with the first Toyota service department I tried in OKC, I walked into Bob Howard Toyota the next day without an appointment, feeling defeated and needing help quickly since my electrical system was failing and the power steering had been the first to disable. Riley Basford, the service advisor who greeted me, was absolute GOLD. She “got it” right away and said they would work me in, and that’s what technician Tabitha Doutey did. Both were professional, knowledgeable, reassuring and communicative as they figured out and resolved the issue (without charging me for the first few hours of labor, either). When I need dealership service for my Highlander again, I’ll request Riley and Tabitha and hope their supervisors know how fortunate they are to have them both at BH. More
by Mswrite
Employees Worked With
Riley Basford, Tabitha Doutey
October 31, 2023
Curt in the service dept. was so nice and treated me with courtesy and respect. The job was done quickly. Everyone in the service area was so helpful. Once again, Bob Howard was so nice and treated me with courtesy and respect. The job was done quickly. Everyone in the service area was so helpful. Once again, Bob Howard proved itself to be a great dealership. More
by becki2954
Employees Worked With
Curt Schreiner
October 30, 2023
The customer service is good, but I just don’t understand why the service department is so slow even when you have an appointment. No where in the world should it take over 2 hours for a tire rotation. I can why the service department is so slow even when you have an appointment. No where in the world should it take over 2 hours for a tire rotation. I can do that at home. And this is not just a one off, been going for a few years and it has always been like that. Today was my last day. More
by McG2024
Employees Worked With
Unknown
