Bob Howard Toyota

Actual service was fine. No longer vacuum your vehicle? Got a text addressed by name to my wife… really not sure how that happens when I checked in and the vehicle is in my No longer vacuum your vehicle? Got a text addressed by name to my wife… really not sure how that happens when I checked in and the vehicle is in my name z and so on. Got in early and they got me out early. But the little things will build if you don’t stay on top of them. More

My salesman Zack was very knowledgeable of the vehicle… explained everything in detail of the car… Help me with the choice of vehicle, the Highlander… The finance manager, Mark, very sharp on his knowledge explained everything in detail of the car… Help me with the choice of vehicle, the Highlander… The finance manager, Mark, very sharp on his knowledge base… And had a clear understanding of the ins and outs of this process… Every person that was in the dealership friendly outgoing made me feel right at home… if they were on a scale from 1 to 10 I would definitely give them a 20… Customer service in my work is very important and they are at the top of the class… they both went out of their way to make us feel comfortable, and made us feel welcome with any questions that we might have… More

Employees are always friendly and helpful. I see John Munns in service because I can trust him to take care of my car. He listens to my concerns and always does a wonderful job. I see John Munns in service because I can trust him to take care of my car. He listens to my concerns and always does a wonderful job. More

I took my car in for routine maintenance- oil change, tire rotation, etc. additional service was suggested once they started working on it. I was provided a video of my car with a full walkthrough of wha tire rotation, etc. additional service was suggested once they started working on it. I was provided a video of my car with a full walkthrough of what was recommended - sent to me via text. I was then given a list of the two additional suggested services, ranked by priority/urgency. I was able to accept or decline each additional service. It was a GREAT alternative to missing a call from the dealership while I was in a meeting, and the video gave me added confidence that I was getting necessary maintenance. The car was done before noon after 8:30am drop off! Pricing is excellent- grateful to be in a Toyota and not in my former German made SUV that had insane maintenance prices. More

Excellent, friendly service. My advisor was helpful, knowledgeable, and thoroughly in tune with my needs. Thanks! My advisor was helpful, knowledgeable, and thoroughly in tune with my needs. Thanks! More

Great communication, kept me updated the whole way. Had the parts when we needed them. Highly recommend. Had the parts when we needed them. Highly recommend. More

Worst service I ever received there. My low tire light was NOT dealt with. No complimentary car wash with a thank you. My elevated seat cushion was thrown in other seat so I had to pain My low tire light was NOT dealt with. No complimentary car wash with a thank you. My elevated seat cushion was thrown in other seat so I had to painfully retrieve it. I told the service person I was not happy. but no apology or offer to correct issues. More

Thank you for the quick and effective appointment. We appreciate how your staff worked to assure my time was well spent We appreciate how your staff worked to assure my time was well spent More

I received multiple emails offering $10 wiper blade replacement. Then my battery died so I figured I take care of both and scheduled on line. The on line system scheduled both and showed the $10 wiper replacement. Then my battery died so I figured I take care of both and scheduled on line. The on line system scheduled both and showed the $10 wiper blade as the replacement cost - minus 10% for selecting a less busy time for a final amount of $9. The car was checked in and I was told I needed new wiper blades and the cost would be $49. I asked about the multiple emails for wiper blade replacement for $10 and was told unfortunately our wiper blade price is that $49, unless you have a coupon for those wiper blades at that price - I can however do that 10% discount for you no problem. I got just the battery replacement . It took 2.5 hours. Bait and switch and a long time to replace a battery. Google says: A trained mechanic will be able to replace your car battery in as little as 15 minutes. If you try to do it by yourself, it may take you between 30 minutes to an hour. More

Brett (service rep) was very nice and helpful in explaining what service was needed and what the timeline should be. The service department is one of the main reasons I came to Bob Howard Toyota t explaining what service was needed and what the timeline should be. The service department is one of the main reasons I came to Bob Howard Toyota to purchase my vehicle and THE main reason I still use them for servicing my vehicle!!! I appreciate that they don’t talk down to me when I’ve ask a question! More