
Bob Howard Toyota
Oklahoma City, OK
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Arrived for my appointment at 1 PM for an oil change. Confirmed with the service representative that I could use my coupon. Waited an hour and a half in the service area with no update. Asked when it wou Confirmed with the service representative that I could use my coupon. Waited an hour and a half in the service area with no update. Asked when it would be ready and was told it would be very soon. I also confirmed at that time that they would wash the car as well. at 3 PM I was told my car was ready. When I went to check out the price was double what I was expecting because they had not included the coupon. They also had a They also had my EX husband’s name listed on the invoice although we have been divorced for five years and he has never been associated with this vehicle or with my current address. And then when I went to drive away, I saw that the car had indeed not been washed either. A very long appointment, and very poor service for a very simple oil change. More
Mysteriously they keep managing to find $500 issues that they claim need fixing. And when I went to pay today hadn’t applied their own discount on the appointment until I pointed it out. I don’t plan on usi they claim need fixing. And when I went to pay today hadn’t applied their own discount on the appointment until I pointed it out. I don’t plan on using the dealership again unless I have no other choice. More