
Bob Howard Toyota
Oklahoma City, OK
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Good system for car servicing. Usually done in a decent amount of time. Not sure about last oil change but the service rep “john”? Says there may be an issue with the oil filter on Usually done in a decent amount of time. Not sure about last oil change but the service rep “john”? Says there may be an issue with the oil filter on my nx300. Lexus/toyota. Same thing. Dont know what his angle was on that but told him go ahead and change it anyway. They always wash the car afterwards. John didnt and asked me this time if I wanted it washed. Must be a busy day. More
I waited in the waiting area over 2 hours for an oil change I had to text them to c if my car was ready & that’s when they said it was. I thunk it was ready earlier but no one notified me until I texted change I had to text them to c if my car was ready & that’s when they said it was. I thunk it was ready earlier but no one notified me until I texted them. More
I appreciate having an assigned advisor who goes over recs in person and communicates to the technician and escorts clients out when work is completed. Today I had 2 visits (needed a follow-up due to ong recs in person and communicates to the technician and escorts clients out when work is completed. Today I had 2 visits (needed a follow-up due to ongoing tire issue) with 2 different high-caliber and professional advisors. I respect that a conservative approach was taken first visit -more accepting and palatable to know a new tire was needed. My only comment is in regards to the complimentary beverages. Styrofoam cups continue to be provided; in this era of recycling and being planet-conscious, I look forward to when Toyota switches to paper biodegradable products. I brought my own paper cup today. More
Brett greeted me and listened attentively to my requests. He stated it would probably be an hour and a half wait but he was back within an hour with everything accomplished and even ran out to drive my car He stated it would probably be an hour and a half wait but he was back within an hour with everything accomplished and even ran out to drive my car up to the door. Way to go Brett! More
Hayden is the best service advisor. He was accomodating. We are very satisfied. We have been coming there since we owned my Camry. This is the first time that we are very satisfie He was accomodating. We are very satisfied. We have been coming there since we owned my Camry. This is the first time that we are very satisfied. More
Excellent courteous service by Bob during my recent visit for oil and change He went above and beyond to ensure the validity of free oil change on my new Venza was ok and ensured no charges for oil and change He went above and beyond to ensure the validity of free oil change on my new Venza was ok and ensured no charges More