Bob Howard Toyota

Everything from initial contact for an appointment thru completion of repairs was 1st class. Curtis was particularly friendly, knowledgeable and helpful. Waiting area is very nice. Thank you!!! completion of repairs was 1st class. Curtis was particularly friendly, knowledgeable and helpful. Waiting area is very nice. Thank you!!! More

I take my vehicles to Bob Howard Toyota Service with peace of mind, and I am very satisfied with this service. From the front desk to the service department, all the staff does their job well and with q peace of mind, and I am very satisfied with this service. From the front desk to the service department, all the staff does their job well and with quality, showing dedicated effort. Additionally, their problem-solving skills are strong, and they care about customer satisfaction. John Munns is truly a fantastic service advisor and does an excellent job. More

Service advisor and others were courteous, helpful and capable. My car was ready when promised and I was charged what was estimated. Excellent service overall! capable. My car was ready when promised and I was charged what was estimated. Excellent service overall! More

Incredibly helpful staff, made the buying process fast and easy. All employees I interacted with were amazing. and easy. All employees I interacted with were amazing. More

My worst car repair service ever! My first issue involved receiving an approval request from Bob Howard Toyota for 3 additional services marked as “needs immediate attention”. I ca My first issue involved receiving an approval request from Bob Howard Toyota for 3 additional services marked as “needs immediate attention”. I called to authorize all 3 services. My service advisor approved them after I authorized them. My spark plug replacement service was listed in the out-the-door quote (including shop charges and tax) for $267.47 and the total job was $802.50 for all service work. I did not notice until I got home, but the spark plug service was increased to $399.95, an increase of $132.48 before additional sales tax was added. I was not informed that the bill had increased nor why it increased. This is very deceptive and I know in California this is illegal but I am not sure about Oklahoma law. It is unethical at the very least if not illegal in Oklahoma. My second issue involved me attempting to use a Bob Howard Toyota coupon for a brake special for $119.95. Since I was having both front ($199.96) and rear ($196.46) brakes serviced I was glad to have found a coupon. When I mentioned on the phone that I had a coupon, the advisor hesitated and then said he wasn’t sure I could use the coupon because I had the rotors resurfaced. I saw the fine print on the coupon that said “Resurfacing or replacement of rotors is extra”. I understood “extra”. When I got to the cashier’s office to pay, I asked the cashier if the brake special discount was included. She said it was not and called the advisor. He explained to me that their cost is the exact same amount of the coupon, $119.95 (doubtful). Add the rotor resurfacing charge of $80 and the coupon is voided. I cannot find any evidence on my bill that resurfacing costs $80 so evidently, I have to take the advisor’s word for it (call me skeptical). This practice is incredibly deceptive. Upon my initial arrival to drop off the car they also kept me waiting for nearly a half an hour outside to enter their service bay. They had two cars inside blocking admission to the service bay and no one was moving them. They ignore their customers! I will never go to Bob Howard Toyota again. They are deceptive and dishonest. It is worthwhile to go elsewhere no matter how far away. This is the first negative review I have ever done. More

All I got from them was a "form letter" with a link to apply for financing, etc. I asked a simple question (is the vehicle still available) but it was never answered. I bought elsewhere. apply for financing, etc. I asked a simple question (is the vehicle still available) but it was never answered. I bought elsewhere. More

We had a very bad experience with this place for the car we bought. I got an email with the purchase price that included the sales tax/registration fee. I proposed a lower price and the sales agent agreed a we bought. I got an email with the purchase price that included the sales tax/registration fee. I proposed a lower price and the sales agent agreed and emailed an updated price per our discussion. We drove 3 hours to that place and while finalizing the paperwork around 8:00pm, we noticed the sales tax was NOT part of the final price and when I asked about the agreement and showed the emails, the sales manager insisted on excluding the taxes. This was a big disappointment after the agreement and the 3-hours driving to that place. Also we got assurance that the car would be cleaned but it had lot of dirts in log lot places after we purchased it. This is on top of the title that we haven’t received for more than 2 months now and I was told it’ll take another 30-45 days!! So in summary, we experienced 3 problems: 1. Agreement wasn’t honored 2. Car wasn’t ready for driving away after the purchase 3. Title not received for 2 months and may take another 2 months although the sales manager confirmed at the time of the purchase that we’d be receiving it within 2-2.5 weeks It’s very disappointing for such a place carrying the Toyota name!! More

When is going to be my product cancelation will be done? I filled up the form on December 4th,2021, and I have been waiting more than 3 three months. I got a confirmation email on December 4th, 2021. REF I filled up the form on December 4th,2021, and I have been waiting more than 3 three months. I got a confirmation email on December 4th, 2021. REFERENCE NUMBER: 3PTNH1VC88 The finance department is giving terrible service. More

I bought a new Toyota Corolla hybrid Dec 24, 2021. They could not get me my title, and $2000 they owed me within the required 30 days. I had to come into the dealership and demand it before they gave it to could not get me my title, and $2000 they owed me within the required 30 days. I had to come into the dealership and demand it before they gave it to me. Then I found out they didn’t give me a spare tire. Who sells a new car without a spare? More

TOTALLY UNACCEPTABLE: After having our Prius serviced at Bob Howard, it seemed to have new problems that were not present before the service. There is a new and consistent noise now coming from the front of Bob Howard, it seemed to have new problems that were not present before the service. There is a new and consistent noise now coming from the front of the car. However, that isn't what was truly unacceptable about this experience. What really sealed the deal happened when we brought it back to fix the newly created issues. After they had the car for 4 days and I had 4 different phone calls to try to move the process along, they informed me that they had no record of the original service being done by them. They also suggested that they could address the problem for an additional $1,100. I was beside myself that the previous 3 phone calls with the same tech apparently were had without him knowing anything about the situation (although he was the tech who took the car when we brought it back and all of this was explained to him). I literally had to ask him "what have we been discussing on all of these calls?" He said he would go figure out what was going on and call me back. (Again, this was day 4!) To add insult to incompetence, he never called back. By lunchtime the next day, I called the dealership myself. The level to which this was unacceptable was mind boggling to me. Michael happened to be the unfortunate person who answered the phone and inherited this mess the Bob Howard service department had created. He said he would look into it and call me back. He called back to tell me the car was ready to be picked up. The service tech from the day before informed him that they found the problem and that I declined service. By this point, I was well past mad. He also checked the computer and said there was no record of the car being serviced there the week before. After a few more phone calls, Michael did find the records of the previous week's expensive service and he said he would talk to his manager and get it all resolved. I heard from him at the end of the day, at which point he told me they found nothing new wrong with the car. Wow! Long story short, they serviced the car, returned it making a new noise from the engine area, we brought it back to them to figure out what went wrong, they had the car for an additional 5 full days, they lost records of when it had been worked on by them the previous week, they confused the situation several times, they didn't follow-up when they said they would, and then they called to say they didn't hear the new noise. We purchased this car from Bob Howard and have used them for service on multiple occasions since. However, based on these two dealings, neither the Prius nor our other Toyota will be going back to them for service ever again. This whole experience felt like they don't have things together at all in service. Now the car likely still needs to be serviced to fix whatever issues appeared after being serviced at Bob Howard. I think the safe bet may be to go to another Toyota dealer for that service. I wish these two experiences hadn't been so disappointing. It was all just a 5 day and 8 phone call waste of time that leaves me annoyed and frustrated, plus I still need to try figuring out what the new noise is. Like I said, totally unacceptable. More