Bob Howard Toyota

They will lie to sell cars I bought a Scion Tc from this dealership last month. I specifically asked if it comes with navigation, the sales guy said yes. I tested the navigatio I bought a Scion Tc from this dealership last month. I specifically asked if it comes with navigation, the sales guy said yes. I tested the navigation before and after all the paperwork, both times it didn't work. I asked the sales person person to have it fixed, he said that the Service Department is already close. I agreed to come back some other time. I drove for 6 hours and after 400 miles, visited their dealership today to have the navigation fixed. The manager told me that he will check the vehicle. I called the seller since he was not in the dealership. Both of them told me that I will pay $1,000+ for the navigation, the navigation that I asked even before I bought the car. I was told that I shouldn't expect them to take care of it. Let's rewind... I specifically told them that I'm looking for a car that has navigation. I bought a new car because my old car don't have that functionality. Instead of helping me, the manager ask me questions that is not even relevant to the missing navigation. Asking what I do for work, if I shopped around etc... These tactics are almost insulting. I already purchased an expensive car, why try to get me to pay more? I try to live my life and work with honesty. These guys have the worse work ethic and customer service. Learn from my experience. I'm already looking at filing a complaint and possibly suing them. More

Excellent Dealership and Service Station We recently purchased our second vehicle at Bob Howard Toyota in their used car department. We've owned our first car for three years now and have bee We recently purchased our second vehicle at Bob Howard Toyota in their used car department. We've owned our first car for three years now and have been extremely pleased with the purchase. One month ago we purchased a used 2014 Toyota Sienna. It was the best price in town, and after extensive research, I knew we were getting an honest deal. The salesman was attentive and very polite. I loved the van, but it had a few cosmetic flaws that needed to be fixed. I used the Toyota service department and was extremely impressed. They contacted me throughout the process so that I knew when the work would be completed. They were extremely kind and friendly to my children and me. More importantly, the work is impeccable. My van looks beautiful, and I am proud to drive it. I tend to be picky about my purchases, especially expensive ones, and I expect excellent customer service. I am pleased to say that Bob Howard Toyota met my expectations in both respects. Oh, and they have the best selection of used vehicles we've seen, and we've shopped around extensively through the years. That's why we've shopped here for our last purchases. We will definitely return if we need to purchase another vehicle! More

Our worst car buying experence . We purchased a used vehicle from their used lot. the salesman was impersonal always looking at his cell phone . Vehicle was delivered unwashed with wi We purchased a used vehicle from their used lot. the salesman was impersonal always looking at his cell phone . Vehicle was delivered unwashed with widow sticker glue still on window. We were given price was 450.00 less we then quoted on our trade in. just a bad experience all around. More

We had a quote and an appointment We had received an online quote which was competitively priced for end-of-the-sales-year, and had set up an appointment to meet and drive the car. We We had received an online quote which was competitively priced for end-of-the-sales-year, and had set up an appointment to meet and drive the car. We arrived 5 minutes early only to learn the guy we were meeting with had left a few minutes earlier. A stand-in was immediately found. He was friendly and polite, but told us that we wouldn't be happy with that car, and proceeded his bait-and-switch. Don't believe them, keep driving! More

Extremely bad service station for Toyota Today, I had my car serviced for oil and tire rotation at Bob Howard at Kelly Avenue, Oklahoma City. I took an appointment after asking how long it wo Today, I had my car serviced for oil and tire rotation at Bob Howard at Kelly Avenue, Oklahoma City. I took an appointment after asking how long it would take, they said it will take approximately 1 to 1.5 hours. I dropped the car at 10:50 am and time goes buy and it was 1:15 pm and I got no call from the service representative. I had my wife drive me there to see what is going on. I walked to the service desk and the representative started looking at his computer for few minutes and said let me see what's going on. He walked to another office where 3 gentlemen were setting in front of another set of computers and came back saying there is a nail in the tire and we can't fix and we have to replace the entire tire. I asked him why you waited for almost 3 hours to inform me about this issue. Also, the service manager was not professional in his response and didn't honor the complaint. Too many middle men in this service station and lot of conflicting information from the mechanic to the customer. I am very unhappy about this situation More

Everyone we dealt with every step of the way helped us feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowled feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowledgable. All in all the best car purchasing experience we have had. More

The customer service I received was excellent! The guys are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! More

Iwent in for a recall ....actually three on a FJ..... called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i g called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i got there it was not ready.....it was not cleaned up and after leaving i found parts missing.....worst experience ever with a car dealership ...i was going to buy another Toyota but i think i will return to Bob Moore and see what he is selling.... that is best experience I have had in OKC/Edmond More

What a positive buying experience. Such a different feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. We agreed on a price and they had the Prius C I was looking for. Set a time to come and drive it. Walked onto the lot, was greeted and taken to Jordan. We drove the Prius and made the deal. It was such an easy purchase! They honored everything they said they would do. Everyone there was professional, friendly and a joy to do business with. They have been more than accommodating in working with my husband's work schedule on getting papers signed. They have just been a joy to work with and they will have my business for many years to come. I will recommend them to everyone I know.:) Jordan, Dave Goss, Linda, Jordan H. and Deans.....thank you for making my buying experience such a pleasurable event!! More