Bob Howard Toyota

We had a quote and an appointment We had received an online quote which was competitively priced for end-of-the-sales-year, and had set up an appointment to meet and drive the car. We We had received an online quote which was competitively priced for end-of-the-sales-year, and had set up an appointment to meet and drive the car. We arrived 5 minutes early only to learn the guy we were meeting with had left a few minutes earlier. A stand-in was immediately found. He was friendly and polite, but told us that we wouldn't be happy with that car, and proceeded his bait-and-switch. Don't believe them, keep driving! More

Extremely bad service station for Toyota Today, I had my car serviced for oil and tire rotation at Bob Howard at Kelly Avenue, Oklahoma City. I took an appointment after asking how long it wo Today, I had my car serviced for oil and tire rotation at Bob Howard at Kelly Avenue, Oklahoma City. I took an appointment after asking how long it would take, they said it will take approximately 1 to 1.5 hours. I dropped the car at 10:50 am and time goes buy and it was 1:15 pm and I got no call from the service representative. I had my wife drive me there to see what is going on. I walked to the service desk and the representative started looking at his computer for few minutes and said let me see what's going on. He walked to another office where 3 gentlemen were setting in front of another set of computers and came back saying there is a nail in the tire and we can't fix and we have to replace the entire tire. I asked him why you waited for almost 3 hours to inform me about this issue. Also, the service manager was not professional in his response and didn't honor the complaint. Too many middle men in this service station and lot of conflicting information from the mechanic to the customer. I am very unhappy about this situation More

Everyone we dealt with every step of the way helped us feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowled feel like an asset instead of a liability or hassle. They made us feel as though they were looking out for needs. Everyone was friendly and knowledgable. All in all the best car purchasing experience we have had. More

The customer service I received was excellent! The guys are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! are so helpful and patient. They answered every question I had. I am 100% satisfied and pleased with my purchase and the staff! More

Iwent in for a recall ....actually three on a FJ..... called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i g called and told they needed to do a 1000 in repairs and when i said no, not now, they called back in 5 mnutes and said the car was ready but when i got there it was not ready.....it was not cleaned up and after leaving i found parts missing.....worst experience ever with a car dealership ...i was going to buy another Toyota but i think i will return to Bob Moore and see what he is selling.... that is best experience I have had in OKC/Edmond More

What a positive buying experience. Such a different feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. feeling from my previous experience, at a Toyota dealership, closer to home. Jordan in internet sales worked with me and was aggressive on pricing. We agreed on a price and they had the Prius C I was looking for. Set a time to come and drive it. Walked onto the lot, was greeted and taken to Jordan. We drove the Prius and made the deal. It was such an easy purchase! They honored everything they said they would do. Everyone there was professional, friendly and a joy to do business with. They have been more than accommodating in working with my husband's work schedule on getting papers signed. They have just been a joy to work with and they will have my business for many years to come. I will recommend them to everyone I know.:) Jordan, Dave Goss, Linda, Jordan H. and Deans.....thank you for making my buying experience such a pleasurable event!! More

The experience was a pleasant one. We ended up buying two vehicles, one used and one new. The Sales Rep Eric Butler, Customer Service Shy, and Finance Rep JJ, were great to work with. They had my best intere vehicles, one used and one new. The Sales Rep Eric Butler, Customer Service Shy, and Finance Rep JJ, were great to work with. They had my best interest at heart. - No nonsense They attended my every need to my satisfaction. My purchase was at Bob Howard Hyundai in OKC More

Joe and his team bent over backwards to make sure we had a pleasurable buying experience. I did not believe they would be able to meet the price-point where I'd be willing to buy, but they did. a pleasurable buying experience. I did not believe they would be able to meet the price-point where I'd be willing to buy, but they did. More