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Bob Johnson Ford

Pulaski, NY

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50 Reviews
Here at our Ford dealer in Pulaski, we know that simply offering a great price on a new car doesn't cut it. What shoppers deserve is a much more holistic experience, one that unifies the entire vehicle purchase and ownership process with a level of concierge service once thought to be the exclusive purview of luxury brands. This is more than just a business strategy for us -- it's a creed. And our commitment to delivering on this has helped make us the dealership of choice for New York buyers from across the region.
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84 Caprara Dr

Pulaski, NY

13142

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January 22, 2024

This Ford dealership definitely lacks for competent and knowledgeable personel . They advertise misleading information to draw customers to there place of business. I will never return or purchase from thi More

by gbharrington211
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
sales rep and sales manager
December 07, 2023

I was looking for a certain trim package for a Ram 1500 and they had it with very low miles on it, Sarah was the best sale person I have dealt with and I do buy trucks every 3 years More

by knellis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah
July 24, 2023

Dropped truck off for inspection took all day. Pulled tech off to do oil changes on other vehicles instead of finishing inspection and getting me on my way. Would not pass inspection needed to re More

by darsenau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dev
September 03, 2020

I live in Florida but had a warranty issue and a recall on a brand new car but in Florida. They were quick to respond took care of the recall an ordered the part for the warranty issue. More

by CARNSIE1@AOL.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deverell Coffman
Sep 03, 2020 -

Bob Johnson Ford responded

It is fantastic to hear that the team was able to get the job done! Thank you for trusting FX Caprara Ford with your business and for leaving us a review. We hope to see you again down the road!

September 02, 2020

Joel Was very helpful and easy to work with.got my payment where I needed it to be that you joel psi will recommend to my friends to go there. More

by cclarke55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel.D Hawn
Sep 02, 2020 -

Bob Johnson Ford responded

Thank you for shopping with us at FX Caprara Ford! It's great to hear that you were able to get into the right deal for you. We hope that you enjoy your new vehicle!

August 22, 2020

Had a nail in my tire, was losing air fairly quickly, Christine and the service crew was able to quickly and easily plug it to give me peace of mind and get me back on the road in my new 2020 in no time. More

by Joel H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christine, Curtiss
Aug 24, 2020 -

Bob Johnson Ford responded

Joel, thank you for the review! We are so glad you enjoyed working with Christine here at FX Caprara Ford, and we will certainly let her know that you appreciate her help. We are glad we were able to get you back on the road safely, and if you ever need anything else, don't hesitate to come back and see us again!

August 01, 2020

Excellent customer service and professional staff. Knowledgeable about products. Highly recommend them for all vehicle purchases! Buying a car is stressful and Fx Caprara staff to it to the next leve More

by TLCFord
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Callie Farina
Aug 03, 2020 -

Bob Johnson Ford responded

Thank you for the 5-star review! We are so glad you enjoyed working with our team at FX Caprara Ford, and we hope that you continue to enjoy your new car!

July 22, 2020

We have done business with this dealership for years. We are completely satisfied with them. We found Milo and Katlin were excellent to work with for our purchase. More

by Donna13121
Recommend Dealer
Yes
Employees Worked With
Milo, Katlin
Jul 22, 2020 -

Bob Johnson Ford responded

We're so lucky to have you as a loyal customer, Donna! Thank you for trusting us with your business over the years. It's wonderful to hear that Milo and Katlin made your latest car-buying experience so enjoyable. From all of us here at FX Caprara Ford, enjoy your new vehicle, and we look forward to seeing you next time!

July 22, 2020

Our Experience with FX Caprera has always been top notch. We have now purchased three vehicles and from sales to service we have always had an excellent experience. More

by Veronica
Recommend Dealer
Yes
Employees Worked With
Milo, Jesse, Keith
Jul 22, 2020 -

Bob Johnson Ford responded

It makes us so proud to hear that we've earned your repeat business over the years, Veronica! From all of us here at FX Caprara Ford, thank you for being a loyal customer, and we look forward to seeing you next time!

July 16, 2020

Great overall experience from the first call. Hunter, my sales rep, was great. He was fully engaged and got me a great deal. My wife loves her new “white” Explorer...Great job everyone at FX Ford. We wil More

by Gator
Recommend Dealer
Yes
Employees Worked With
Hunter and Chris
Jul 16, 2020 -

Bob Johnson Ford responded

David, thank you for sharing such awesome feedback. At FX Caprara Ford, it is our goal to help guests find vehicles they love and it is exciting to hear about your wife's Ford Explorer. Hunter is an essential member of our team and will be proud to read your kind review. We wish you safe travels and hope to see you sometime down the road!

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