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Bob Johnson Ford

Pulaski, NY

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50 Reviews
Here at our Ford dealer in Pulaski, we know that simply offering a great price on a new car doesn't cut it. What shoppers deserve is a much more holistic experience, one that unifies the entire vehicle purchase and ownership process with a level of concierge service once thought to be the exclusive purview of luxury brands. This is more than just a business strategy for us -- it's a creed. And our commitment to delivering on this has helped make us the dealership of choice for New York buyers from across the region.
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84 Caprara Dr

Pulaski, NY

13142

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Showing 50 reviews

September 14, 2019

Joel was amazing We had a good experience at fx Caprara ford with Joel. He went above our expectations. We will buy from this dealership again for our next vehicle More

by Annette tonkin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel hawn
Sep 15, 2019 -

Bob Johnson Ford responded

Annette, we’re delighted we could deliver an excellent experience! Thank you for your kind words about Joel and we look forward to working with you again soon. Have a great day! The FX Caprara Ford Team

September 10, 2019

Very poor My Salesman was awesome but I had my truck a week and it sat in the shop for 2 weeks for a oil leak and a bad transfer case and I told them the ujoint More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike
Sep 13, 2019 -

Bob Johnson Ford responded

Sam - I'm sorry to hear that you are still experiencing issues with your truck. We appreciate your business and certainly want to make things right here. I'm not able to locate your contact information based off this review, so would you please give me a call? Thank you, Michael Long - Sales Manager - 315-298-5114

September 10, 2019

Very good kind and quick service knew his cars. Dealer ship was clean. Smells good to. Good selection of cars and trucks. I will recommend to other people. More

by Butch
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hendricks
Sep 10, 2019 -

Bob Johnson Ford responded

Thank you so much for your recommendation! We love to hear that you enjoyed your recent visit to FX Caprara Ford. If there is anything else we can do to assist you, please let us know.

September 05, 2019

Great deal,better dealer 2nd truck at dealership customer service was awesome in and done and no bs .the financing guy got me an amazing rate and a payment and warranty that m More

by Bart2019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith hart
Sep 05, 2019 -

Bob Johnson Ford responded

Thank you for your review of FX Caprara Ford! Your repeat business is greatly appreciated and we hope you are enjoying your new truck, too. Thank you for your kind words about our finance team, too. Hope to see you again soon and happy driving!

September 05, 2019

Great My initial experience was with Dev in service. He was very helpful. Callie and Milo made the purchase of my new truck a quick and seamless process. More

by Ted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Callie,Milo, Dev
Sep 05, 2019 -

Bob Johnson Ford responded

Hi Ted - We love to hear that Dev, Callie, and Milo delivered five-star service and helped make your buying process a breeze! Thank you so much for the kind words. All of us at FX Caprara Ford hope you love your new truck.

September 04, 2019

Beyond happy with the choice I made coming to this dealer! I am very please the service I got from this dealership!! Everyone there was friendly and took the time to hear out my needs and wants in a car to fin More

by Gracie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Sep 05, 2019 -

Bob Johnson Ford responded

Hi Gracie - It makes us so happy to hear that you found your perfect car at FX Caprara Ford, congratulations! We also love that Joel guided you through the process with friendly service. Thank you very much for trusting us with your business and writing us a review. We hope to work with you again in the future!

September 01, 2019

Great experience! We had a great experience here! Very professional and nice! Joel was super nice and helpful. We especially liked the welcome sign. We had our beautifu More

by Nic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel
Sep 01, 2019 -

Bob Johnson Ford responded

Hi Nic! Thank you for your review of FX Caprara Ford. It's wonderful to read your kind words about working with Joel on our team and we hope you are enjoying your new truck, too! Have a great day and happy driving!

August 17, 2019

Amazing Staff and Service! I went to FX Caprara looking for my first car. I'd had a bad experience a few days before at a different dealership, and was nervous about trying agai More

by aubriey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel, John, Caitlee, Beth, Milo
Aug 19, 2019 -

Bob Johnson Ford responded

We are so happy to hear that you received the service you deserve at FX Caprara Ford! It's wonderful that Joel guided you through the car-buying process and helped you find the perfect car for you. We also love that he and John were able to get you a great deal on your 2017 Ford Focus. Thank you so much for posting about your experience. We look forward to our continued relationship!

August 16, 2019

A ride worth taking! By far the most organizedand painless car deal we've ever made! Checked out the inventory and filled out a few papers in the evening, 2 nights later w More

by Colbyhell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Hawn??
Aug 19, 2019 -

Bob Johnson Ford responded

We are so happy to hear that you had your easiest car-buying experience with us at FX Caprara Ford! Thank you very much for posting your feedback. We hope that you continue to love your new car.

August 13, 2019

Leading our Escape We were created in a friendly and knowledgeable manner. He listened to what we were looking for. We were schooled on the workings of the car before we More

by kath10250
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Hawn, Matt Rupp
Aug 13, 2019 -

Bob Johnson Ford responded

This is exactly what we love to see! Thank you so much for coming to FX Caprara Ford for your new car. We hope that you are loving it!