Bob Johnson Ford of Avon

I live in MO/my son is attending college in Geneseo..his car died, Debbie and Jason were more than fair, made process easy, they are honest, and did everything in their power to make sale happen in a timely car died, Debbie and Jason were more than fair, made process easy, they are honest, and did everything in their power to make sale happen in a timely manner since my son was without a car. Debbie is very easy to work with, gives great customer service, cares about the customers and did everything in her power to make sure the sale happened when we were dealing with a few out of state challenges. Win/win...they have a customer for life More

private dealer , associated with ford only by name They have dealer way or the highway customer service. They are all good when they are trying to get you to buy their vehicles ,they will tell you it i They have dealer way or the highway customer service. They are all good when they are trying to get you to buy their vehicles ,they will tell you it include 5 star hotel and cruise if u buy the extended warranty ,Don’t believe the lies they gonna tell you . And it’s privately owned so if you call ford complain line they will tell you privately owned and they can’t do any think for you . I bought f 150 2015 from them , three days later , breakdown !! after inspection from the dealer first story oil pan fell off cause some one didn't do his job right , and when I asked to turn the car back cause oil pan and engine whatever work wasn't on the carfax , they change the story to cracked oil pan and that could be from me !!!! LOL . god bless them with my 25k ,very hungry dealer , I don't even wanna rate them cause this site give them one star More

BEST EXPERIENCE EVER Just picked up my 3rd lease from GVF. They are always professional and courteous. Wouldn't shop anywhere else! Service is great too. Always a time Just picked up my 3rd lease from GVF. They are always professional and courteous. Wouldn't shop anywhere else! Service is great too. Always a timely appt. and done within a short time. More

BUYERS BEWARE They have terrible customer service. They are all good when they are trying to get you to buy their vehicles but when something goes wrong.. they don' They have terrible customer service. They are all good when they are trying to get you to buy their vehicles but when something goes wrong.. they don't want to even hear anything about it. I bought a jeep from them last fall. We went back when we had almost 6000 miles on it to get a new radio put in because that was broken already. Now the tires are ruined because they never told us that you have to rotate them every 4000 miles. All they have to say about that is that if we brought it there to get our oil changed (which we didn't get changed until get until after we went there to get our radio fixed) they would have checked the tires then. Mind you they are pretty far away so we aren't going to drive all the way there just for an oil change. So now we are at 14000 and the tires are completely messed up. I have called them multiple times and no one wants to hear anything about it. The other MAJOR problem is I found out from a jeep application that there is a recall on the jeep. The recall is that if I got into a front end accident the airbags won't go off. THIS IS A VERY IMPORTANT RECALL TO KNOW ABOUT. Not to meantion this recall has been out November 2016. We did not get any notification from Genesee Valley about this recall. So I called about that as well and they said "ohh, there are so many recalls we can't keep track of them all" THEY are a business that NEEDS to keep track of that kind of stuff. Apsolutle xxxx business. You're better off getting a car literally anywhere else. More

effortless and easy deal, good price great people I just started my second lease with Genesee Ford, couldn't be happier. I did some leg work checking vehicles, decided on getting the same Escape I had I just started my second lease with Genesee Ford, couldn't be happier. I did some leg work checking vehicles, decided on getting the same Escape I had, Barb Harrington and Jason Jqckson made the process effortless and painless. I think I got a great deal and enjoy going "out to the country" verses down the nearby West Henrietta Road, dealer ship alley. So much more relaxing going to Genesee Ford. I will say, I don't care for Ford Corporate, terrible to work with and do nothing for you if it involves money. I also was disappointed in the upgrades to the Escape in the 3 years since my last releases, and I even got the top of the line this time. They have this Auto Stop feature that your engines shuts off, supposedly to save you gas when in traffic. Great feature in L.A., not so much in McDonalds drive thru in Henrietta. Also, the climate control commands are no longer available though the voice control and not even available on the display like the 2014 Escape. You have to take your eyes off the road to adjust fans, temperature, defrost etc, and of course the buttons are small and tough to read when vehicle is moving. The 2014 offered you to take family photos or any picture you wanted and use it as a background on the display, not so with the 2017 version. I think the engineers at Ford fell asleep the last 3 years. Even the secret compartment in the floor behind the passenger seat has been removed.....Oh well, still feel the car is great compared to other makes in same class. More

5th lease in 6 years Just signed my 5th lease with GVF, my sales person Jenn Roberts was attendant to my wants & needs for my new truck keeping in mind my budget. I trust Just signed my 5th lease with GVF, my sales person Jenn Roberts was attendant to my wants & needs for my new truck keeping in mind my budget. I trust Dom Genova & his entire staff to look after my needs after the sale as They are customer driven. More

Cheaters Cheaters Don't go there! We had an engine replaced on one of our company vehicles to the tune of $16,000. It was a Ford engine with a supposedly 3 year warranty. Within a ye We had an engine replaced on one of our company vehicles to the tune of $16,000. It was a Ford engine with a supposedly 3 year warranty. Within a year, the manifold needs to be changed. Genesee Valley Ford refuses to work on it. We called Ford Corporate and learned that each Ford dealer is independent and they can't make any of their dealers do anything. Genesee Valley and it's owner is a crook and a cheat. I am warning people to stay away from them. You will be sorry. More

UNPROFESSIONAL AND A LIVING xxxx!!! They said they would fix damage to the tailgate that happened the day of purchase. 7 months later still waiting. Rude, Lying, Unprofessional employee They said they would fix damage to the tailgate that happened the day of purchase. 7 months later still waiting. Rude, Lying, Unprofessional employees EVER!!! More

Right place at the right time I had a wonderful experience working with Dave at Genesee Valley Ford. He took the time to show me plenty of options and compare pricing, etc. I had I had a wonderful experience working with Dave at Genesee Valley Ford. He took the time to show me plenty of options and compare pricing, etc. I had been back and forth on a few options and we discovered a 2012 Ford Fusion, CPO had just come in- hadn't even been detailed yet but I fell in love! It was absolutely the perfect car at the perfect price. Genesee Valley Ford is there for the people. They don't hassle or bully you into an option. They are willing to listen to your needs and help you in every way they can to find the right fit for you. I'm so pleased with my car, but more importantly, I'm glad I went with Genesee Valley. I felt taken care of and respected and not treated like "just another number" like other dealerships out there. More

This was a rough experience. 1) 11/05/12 Took delivery of 2012 Ford F550 1FDUF5HT4CED13907 from Genesee Valley Ford 2) 6/11/13 (9,374 miles) Truck loses power and WIF ligh 1) 11/05/12 Took delivery of 2012 Ford F550 1FDUF5HT4CED13907 from Genesee Valley Ford 2) 6/11/13 (9,374 miles) Truck loses power and WIF light appears - Genesee Valley Ford states its contaminated fuel and billed us $545.80 for repair claiming it was our fault that water entered the fuel system. 3) 6/17/13 (9,675 miles) Check engine and WIF light comes on - Genesee Valley Ford again states that it was our fault that water was somehow getting in the fuel system and bills us an additional $824 for repair (Suggested we call insurance company and claim vandalism) 4) 8/28/13 (13,327 miles) Per Rob Green, Pressure test done on the fuel system revealing a faulty seal on the sending unit. Repairs done and some previous expenses refunded. 5) 9/3/13 (13,341 miles) Truck Towed to Genesee Valley Ford from Van Bortel Ford. At this point they replaced the fuel tank, 8 fuel injectors and flushed the system with clean diesel. This is NOT the complete repair that Ford claims will fix the truck properly. 6) 6/23/14 (19,790 miles) Truck stops dead in its tracks and is Towed to nearest facility Jack's Repair Service. Genesee Valley Ford authorizes Jack Jr. to diagnose truck as he does a lot of Ford diesel warranty repair work for Dom Genova at Genesee Valley Ford. This surprised us but at the same time we know Jack runs an exceptional repair facility. Jack determined that the high pressure fuel pump had failed and that there would likely be metal contamination as a result. A complete repair to the tune of almost $10,000 would be the only way to ensure the truck would be properly fixed(per Fords diesel tips and job aid manual). Genesee Valley Ford said they would take their chances and told Jack only to replace the pump. Sure enough upon its first test drive the Truck showed signs of injector issues and broke down. 7) 6/?/14 At this point Genesee Valley Ford had the truck towed back to their location. They took a sample from the water separator(so they say) and sent it to a lab. It was quickly sent back showing 97% water content! We were told it would not be a warranty repair due to this. I called Jerry at Genesee Valley Ford and requested a meeting to discuss the truck. Jerry along with their general manager Dean Dembinski declined my request and told me Dom Geneva refused to work on our truck or with as a customer. I actually asked them "So for the record are you kicking us to the curb and washing your hands of the situation?" I got a very quick "YES" as a response then they said "This conversation is over" and hung up on me. Thats a really nice way to treat a customer that bought 2 $50,000+ trucks from them as well as referred another that purchased 3 more. 8) Genesee Valley Ford tows or truck back to Jacks Repair service with notifying anybody. It was left in the middle of Jacks lot with a disconnected drive shaft and the key left in the "on" position. Jack was so shocked by what had transpired so he did a water test in the diesel tank and found no trace of water. 9) At this point we have Ford roadside assistance take the truck to Van Bortel. A fuel sample was taken and sent out to another 3rd party lab, this sample came back as "Acceptable". Now Ford says there is some internal corrosion that points to fuel contamination at some point and it will still not be a warranty repair. The records show that there was water back at 9k miles due the faulty sending unit and that would most certainly result in long term corrosion. 10) At our wits end we sell the truck to Van Bortel in its current state needing $10,000 in repairs. Financial Burden and Major Inconvenience: Truck Purchase Price: $51,000 Additional Equipment: $10,000 Total Invested in Truck $61,000 approx. Truck being out of service for 25% of the last year: Staggering- Hard to put a number on this More