Bob Johnson Ford of Avon

This was a rough experience. 1) 11/05/12 Took delivery of 2012 Ford F550 1FDUF5HT4CED13907 from Genesee Valley Ford 2) 6/11/13 (9,374 miles) Truck loses power and WIF ligh 1) 11/05/12 Took delivery of 2012 Ford F550 1FDUF5HT4CED13907 from Genesee Valley Ford 2) 6/11/13 (9,374 miles) Truck loses power and WIF light appears - Genesee Valley Ford states its contaminated fuel and billed us $545.80 for repair claiming it was our fault that water entered the fuel system. 3) 6/17/13 (9,675 miles) Check engine and WIF light comes on - Genesee Valley Ford again states that it was our fault that water was somehow getting in the fuel system and bills us an additional $824 for repair (Suggested we call insurance company and claim vandalism) 4) 8/28/13 (13,327 miles) Per Rob Green, Pressure test done on the fuel system revealing a faulty seal on the sending unit. Repairs done and some previous expenses refunded. 5) 9/3/13 (13,341 miles) Truck Towed to Genesee Valley Ford from Van Bortel Ford. At this point they replaced the fuel tank, 8 fuel injectors and flushed the system with clean diesel. This is NOT the complete repair that Ford claims will fix the truck properly. 6) 6/23/14 (19,790 miles) Truck stops dead in its tracks and is Towed to nearest facility Jack's Repair Service. Genesee Valley Ford authorizes Jack Jr. to diagnose truck as he does a lot of Ford diesel warranty repair work for Dom Genova at Genesee Valley Ford. This surprised us but at the same time we know Jack runs an exceptional repair facility. Jack determined that the high pressure fuel pump had failed and that there would likely be metal contamination as a result. A complete repair to the tune of almost $10,000 would be the only way to ensure the truck would be properly fixed(per Fords diesel tips and job aid manual). Genesee Valley Ford said they would take their chances and told Jack only to replace the pump. Sure enough upon its first test drive the Truck showed signs of injector issues and broke down. 7) 6/?/14 At this point Genesee Valley Ford had the truck towed back to their location. They took a sample from the water separator(so they say) and sent it to a lab. It was quickly sent back showing 97% water content! We were told it would not be a warranty repair due to this. I called Jerry at Genesee Valley Ford and requested a meeting to discuss the truck. Jerry along with their general manager Dean Dembinski declined my request and told me Dom Geneva refused to work on our truck or with as a customer. I actually asked them "So for the record are you kicking us to the curb and washing your hands of the situation?" I got a very quick "YES" as a response then they said "This conversation is over" and hung up on me. Thats a really nice way to treat a customer that bought 2 $50,000+ trucks from them as well as referred another that purchased 3 more. 8) Genesee Valley Ford tows or truck back to Jacks Repair service with notifying anybody. It was left in the middle of Jacks lot with a disconnected drive shaft and the key left in the "on" position. Jack was so shocked by what had transpired so he did a water test in the diesel tank and found no trace of water. 9) At this point we have Ford roadside assistance take the truck to Van Bortel. A fuel sample was taken and sent out to another 3rd party lab, this sample came back as "Acceptable". Now Ford says there is some internal corrosion that points to fuel contamination at some point and it will still not be a warranty repair. The records show that there was water back at 9k miles due the faulty sending unit and that would most certainly result in long term corrosion. 10) At our wits end we sell the truck to Van Bortel in its current state needing $10,000 in repairs. Financial Burden and Major Inconvenience: Truck Purchase Price: $51,000 Additional Equipment: $10,000 Total Invested in Truck $61,000 approx. Truck being out of service for 25% of the last year: Staggering- Hard to put a number on this More

Treat our family, like their family We have purchased 3 vehicles from Genesee Valley Motors in the past year. Each person had different needs, and they took the time necessary to find t We have purchased 3 vehicles from Genesee Valley Motors in the past year. Each person had different needs, and they took the time necessary to find the right car, with the right features, for the right price ... to fit the needs of the individual. As we bring the vehicles back for routine service, the sales department remembers us and welcomes us. The service dept is polite and professional, continually teaching us about the proper care of our car. They work "with us" when scheduling, as you know how hard it can be to keep up with numerous appointments in life! They take care to keep my car clean while working on it ... and provide the service that I want (not that they want to sell me) It has been a long time since we found a dealership that we trusted the way we do Genesee Valley. More

Professional, attentive, understanding I bought my Ford Fiesta 6 months ago ... I love this car! They took the time to help me find the "right car" for me. Now, when I bring it back for r I bought my Ford Fiesta 6 months ago ... I love this car! They took the time to help me find the "right car" for me. Now, when I bring it back for routine care, the service department continues deliverying that high quality service. They treat me with respect. They are clean (not covered with oil), and keep my car clean. They explain everything to me. I am never forced to buy service that I don't need or want. They don't pressure me. One service tech even remembered me from when I used to bring my old Nissan Versa in for service! More

Our experience buying a new Ford F150 pickup truck was very good. Aaron was pleasant, helpful and accomodating...we were very comfortable dealing with him. very good. Aaron was pleasant, helpful and accomodating...we were very comfortable dealing with him. More

I was pricing cars online, to make this short, the next day I received a call from Jason. We discussed my interest in the Fusion SEL and what I might get for a trade-in. I really did not want to go back day I received a call from Jason. We discussed my interest in the Fusion SEL and what I might get for a trade-in. I really did not want to go back to making payments and told Jason I'd think about the options we discussed and call him back. About 2 hours later I called Jason and asked if would be around in about 30 minutes, he said he would and I left for the dealership. When I arrived Jason met me at the door, he knew what I was driving from our earlier discussion. He had picked out a silver 2012 Fusion SEL and showed it to me. I liked it. We went inside, we worked out a trade-in price on my 2002 Explorer, with the other rebates available, we came to a price and payment I could afford. There was no pressure to buy(lease in my case). It was a very pleasant experience. The biggest delay was from my insurance company. Everyone at the dealership was cordial and did their part in a timely manner. When the paperwork was done Jason took me out and explained the instument panel and offered to set up the bluetooth option, however, my cell doesn't have bluetooth capability. Jason said when I get a new phone I could bring the vehicle back and he would set the bluetooth up for me. I left and had a great ride back to Dansville. More

Ryan did a great job in helping us buy a new car. This is our 2nd car purchssed from Genesee Valley Ford and we have been very satisifed both times. ryan is extemely knowledgeable about your product and our 2nd car purchssed from Genesee Valley Ford and we have been very satisifed both times. ryan is extemely knowledgeable about your product and takes the time to explain all the features of the car, especially the safety features. More

I contacted Genesee Valley Ford to get a price quote on a Ford Fusion I was interested in purchasing. Joe contacted me right away and offered me a price which, according to Consumer Reports "New Car Price R Ford Fusion I was interested in purchasing. Joe contacted me right away and offered me a price which, according to Consumer Reports "New Car Price Report", was a great price. There was no running to managers, trying to convince me that they were loosing money since the price was below the invoice price, etc. When it became clear that the model I wanted (manual transmission) in the color I wanted was not available within a 300 mile radius of Rochester, Genesee Valley Ford was able to order the car for me. The dealership advertises that they are a no-nonsense dealer and my experience confirms this. All my interactions with Joe were pleasant. I highly recommend this dealership and Joe to anyone who wants a no-pressure sale with great prices. More

I stoped in for an inspection and knew I might need brake pads. They told me my fuel filter was old, corroded, and need to be replaced. I had just replaced it myself. When my visit was complete, I was han pads. They told me my fuel filter was old, corroded, and need to be replaced. I had just replaced it myself. When my visit was complete, I was handed a bill for $450.00. They replaced the brake pads, brake rotars without asking which included $175.00 in labor. I've had three bad experiences with GVF. I'd rather drive the extra distance to Van Bortel. More

I stopped in at Genesee Valley Ford a couple of days after trying, unsuccessfully, to arrive at an acceptable deal for a new vehicle of a different make at a different dealer in a different location. Ja after trying, unsuccessfully, to arrive at an acceptable deal for a new vehicle of a different make at a different dealer in a different location. Jason Jackson introduced himself at the entry to the sales room. I told him what I was looking for and showed him your current advertisement in a local newspaper supplement. Within twenty minutes I had picked out the vehicle I wanted, Jason had worked up a net out-the-door price that was entirely satisfactory, and I called my wife to tell her I had found her next new car. We made a date for that same evening for a test drive, and took delivery the next day. The paperwork was handled almost transparently (except of course for the signing ceremonies, which have become tiresome by government fiat!). Jason Jackson was polite, answered all questions, explained the features and in general was very helpful to the completion of this sale with the minimum of fuss, and NO PUSHY ATTITUDE (Thank you!). Joe C. sat with my wife in the car to help her get started on all the Info Tech features. (How times have changed!) Altogether this was the most satisfactory and painless new-car sale I've experienced in 57 years of auto ownership. Would I come to Genesee Valley Ford, and to Jason Jackson, for my next car? Absolutely. More

i HAD A VERY POSITIVE EXPERIENCE AT GENESEE FORD, AVON, i HAD A VERY POSITIVE EXPERIENCE AT GENESEE FORD, AVON, NY. THE INITIAL TELEPHONE CONTACT AND FOLLOW UP W/JASON WAS INFORMATIVE AND WELCOMING. i HAD A VERY POSITIVE EXPERIENCE AT GENESEE FORD, AVON, NY. THE INITIAL TELEPHONE CONTACT AND FOLLOW UP W/JASON WAS INFORMATIVE AND WELCOMING. MY QUESTIONS WERE HEARD AND ANSWERED IN A TIMELY MANNER, THE ROAD TEST EXPERIENCE WAS GOOD AND VEHICLE OPTIONS NOTED. JASON LOCATED A VEHICLE THAT HAD THE FEATURES THAT I WANTED. THE PAPERWORK WAS SIMPLE. JASON WORKED W/MY SON IN ANOTHER STATE TO ASSURE US THAT HE UNDERSTOOD MY NEEDS AND CONCERNS. A LOANER WAS PROVIDED WHILE MY VEHICLE WAS PREPPED FOR DELIVERY. I WAS GIVEN AN OVERVIEW OF THE SIRUS FEATURE BY JOE C.(?), WHO WAS VERY CUSTOMER FRIENDLY. JASON'S FOLLOW UP COMMUNICATIONS WERE GREATLY APPRECIATED. I WOULD RECOMMEND JASON AND THIS DEALERSHIP TO FAMILY AND FRIENDS. More