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Bob Johnson Toyota

Rochester, NY

4.5
715 Reviews

3399 W. Henrietta Rd.

Rochester, NY

14623

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715 Reviews of Bob Johnson Toyota

February 10, 2011

Dorschel Toyota was the best car buying experience I ever experienced. Their Clean Price is a one-price no hassle price which made things very simple and direct. If their service department is as easy to d More

by rocwheels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Evan Stark
Mar 28, 2011 -

Bob Johnson Toyota responded

Thank you so much for the kind words. We’ve been trying really hard to change the car buying process for the better. We understand that customers are looking for a fresh, hassle free way to buy a car, and want to be the dealership of choice for this kind of experience. Thank you for choosing Dorschel and we look forward to serving you now and into the future. Sincerely, The Dorschel Automotive Group.

April 05, 2010

This is by far THE worst dealership I have ever seen, and I've been buying cars, new and used for 42 years. They will stop at nothing to close the deal, particularly the used car sales people at Dorschel To More

by markgc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
5
August 15, 2007

We have now had two absolutely miserable experiences at Dorschel. A few months ago, we went in and leased a car, and there were several miscommunications, which led to my mother being promised a gift card More

by chrsb70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ray
April 25, 2005

I can't think of a worse time trying to purchase a car. I never received a stright answer on any question asked. Numbers were given out that were not obtainable--just a flat out lie. He must think everyo More

by jimmilaz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Richie
April 19, 2004

After several years of doing business with Dorschel Oldsmobile, it seems to be time to look elsewhere. Service has gone steadily downhill since Ron was hired as customer service rep--to the point where More

by mcole
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Ron
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