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Bob Johnson Volkswagen

Watertown, NY

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96 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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18493 US-11

Watertown, NY

13601

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Showing 96 reviews

May 09, 2020

Excellent sales and service department. Courteous, clean and accommodating. Go the extra distance in customer service. Would not go anywhere else. Highly recommend this dealership. More

by rkovacs
Recommend Dealer
Yes
Employees Worked With
Brett and Gerard
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May 11, 2020 -

Bob Johnson Volkswagen responded

Thank you for leaving FX Caprara Volkswagen a five-star review! We're proud to have your business and look forward to taking care of you next time.

Helpful
May 08, 2020

Service Manager understood my request. Service Manager relayed request to Technicians. The team went above & beyond to my satisfaction. I am very happy with results. More

by Dancer
Recommend Dealer
Yes
Employees Worked With
Gerard & Dylan
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May 08, 2020 -

Bob Johnson Volkswagen responded

For you to say that our Service Team went "above and beyond" makes our day! Thank you very much for being an FX Caprara Volkswagen customer. Hope to see you next time.

Helpful
May 07, 2020

Neal was great and I love my car. It was a great experience and I would recommend this dealership to friends and family. Thank you. More

by dongato_22
Recommend Dealer
Yes
Employees Worked With
Neal Tyrrell
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May 08, 2020 -

Bob Johnson Volkswagen responded

Thank you for the 5-star review! We are so glad Neal took good care of you here at FX Caprara Volkswagen. We will be sure to let him know that you appreciate his help, and we hope that you continue to enjoy your newly purchased vehicle!

Helpful
May 06, 2020

I have had nothing but quality, friendly service from the folks at VW! Thank you for everything. I have purchased 3 cars from this dealership, and have been pleased every single time! More

by Lauren V
Recommend Dealer
Yes
Employees Worked With
Chris and Lawrence
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May 06, 2020 -

Bob Johnson Volkswagen responded

Hi Lauren - It's our pleasure to assist you and we really can't thank you enough for your repeat business! All of us at FX Caprara Volkswagen are grateful to have you as a customer. Enjoy your day!

Helpful
May 02, 2020

Steven Loonan and the rest of the staff were very good to me. They went above and beyond to get me in this SUV. Thank you More

by Michelle
Recommend Dealer
Yes
Employees Worked With
Steve Loonan
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May 04, 2020 -

Bob Johnson Volkswagen responded

Michelle, thank you for shopping at FX Caprara Volkswagen. It made our day to know that you are on the road in the perfect SUV!

Helpful
May 02, 2020

Gerard and Walt were both extremely helpful to get me scheduled and then get my car fixed the same day. The loaner made it even better. More

by Rtague
Recommend Dealer
Yes
Employees Worked With
Gerard, Walt
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May 04, 2020 -

Bob Johnson Volkswagen responded

Thank you for taking the time to review FX Caprara Volkswagen! It's great to hear that Gerald and Walt helped you out and earned your five-stars!

Helpful
May 01, 2020

We love the Caprara Volkswagen.Great customer service with great people that work here. I would recommend FX Caprara Volkswagen to anyone and I will definitely go back again thanks Caprara. Thanks to Ger More

by Debra.schumacher49
Recommend Dealer
Yes
Employees Worked With
Gerard
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May 04, 2020 -

Bob Johnson Volkswagen responded

Thank you for leaving us such a great review, Debra. We're proud to have earned your business at FX Caprara Volkswagen!

Helpful
April 30, 2020

Great personal service. Prompt and responsive. Friendly staff. Would highly recommend to anyone. Facilities are up to date and technicians are knowledgeable. A plus dealership. More

by intmed
Recommend Dealer
Yes
Employees Worked With
Gerard
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Apr 30, 2020 -

Bob Johnson Volkswagen responded

Thank you for the fantastic feedback about our service and facilities! We really appreciate your five-stars and A+ rating. Enjoy your day!

Helpful
April 25, 2020

Great customer service! Answered all questions. Very accommodating! Would recommend to other people. From start to finish the experience was comfortable, friendly and not at all pushy. More

by bridgerae
Recommend Dealer
Yes
Employees Worked With
Steve and Steve
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Apr 27, 2020 -

Bob Johnson Volkswagen responded

Thank you for the five stars! It was our pleasure to work with you here at FX Caprara Volkswagen. If you ever need anything else, don't hesitate to come back and see us again!

Helpful
April 25, 2020

Excellent products and support FX always helps us take great care of our now 10 year old Jetta GLI. She looks as good as new and performs that way as well thanks to their help. More

by tlwalsh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerard
Report | Print
Apr 27, 2020 -

Bob Johnson Volkswagen responded

Thank you for the review! It has been our pleasure to service your Jetta GLI, and we look forward to working with you for years to come here at FX Caprara Volkswagen.

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