Bob King Hyundai

Add an appointment to drop off my vehicle for just a diagnostic check. Not one person greeted me, smiled at me, asked me why I was there... pretty much had to ask for help. When I stated I had a warrant diagnostic check. Not one person greeted me, smiled at me, asked me why I was there... pretty much had to ask for help. When I stated I had a warranty that covered anything and everything, as that is what I do for a living, the manager wanted to argue with me and tell me what was and was not covered. I was also told that any diagnostic I requested would be a separate charge. I do this for a living. It's one diagnostic to tell you anything and everything that's wrong with the vehicle. Charging separate diagnostics does not make sense and is clearly a money maker. If people are going to be unfriendly and want argue with you when you walk in the door, what do you think they're going to do with your vehicle? Go to Modern! More

Bob King Hyundai’s service department has completely turned things around and is now a place I can trust with my vehicle. In the past, my experiences weren’t great. However, since their new Service Dire turned things around and is now a place I can trust with my vehicle. In the past, my experiences weren’t great. However, since their new Service Director, Mathew, took over, the difference is night and day. The team now goes above and beyond to take care of both you and your car, making sure every need is met with professionalism and care. I used to dread coming in for service, but now I have complete confidence that my car is in good hands. Highly recommend! More

In my opinion, this is the worst car dealership service department that I have ever dealt with in 2 countries. They refuse to be accountable for $3,006 worth of damage to the hood and trim of my car after department that I have ever dealt with in 2 countries. They refuse to be accountable for $3,006 worth of damage to the hood and trim of my car after the car was in there shop for an engine issue. I saw the car in the service bay mid October last year and the hood was full up. I picked the car up 2 weeks later and drove it back to Florida. When I opened the car hood for the first time a few months later, the hood crinkled and resulted in damage to not only the hood but also the trim. The hood was totally out of alignment and I sent them photos to prove it. Further, the hood shocks were not functioning. I contacted the dealership and left messages. I did receive a phone call back from a service person stating that I couldn't prove it was the dealerships fault since all the personnel working in the service department, including the manage, when my car was in for repair, were let go. I wrote numerous letters to the owner (2 of the letters were certified) but once again no answer. I had called 30+ times with no success until I finally reached the General Manager. He never returned my calls like he said he would. Not surprising. When I finally did talk to him he stated that I was the one who caused the damage because I opened the hood. Really??? Don't look for any customer support from this organization. More

Rated one star as it wouldn’t accept zero stars. I don’t like leaving negative reviews, as I’m aware that things are often out of peoples control and it’s not a perfect world, but people need to be I don’t like leaving negative reviews, as I’m aware that things are often out of peoples control and it’s not a perfect world, but people need to be aware. This place is badly mismanaged and the worst part is they don’t seem to care. This was the worst experience I’ve ever had in my life. I brought my Genesis in due to a brake recall. I even provided them a copy of the technical service bulletin. After charging me almost $800 to replace both my front and rear brakes, the brake pedal still went to the floor. I had to return the vehicle and they had it for almost 2 months without updating me on its progress (even when I called to find out what was going on). I finally had to go to corporate to get help (which wasn’t much better than the dealership). When I finally picked the vehicle up, they seemed excited to inform me of the great revelation they discovered… that there was a technical service bulletin for a brake recall!! It was difficult not to laugh at the incompetence of this place. More

RUN Pitiful, non responsive regarding the fraudulent lease that they sent to Hyundai Motor Finance lease that they sent to Hyundai Motor Finance More

PITIFUL! !!!!!!! I HAVE BOUGHT SEVERAL VEHILES FROM THIS DEALERSHIP . TO MAKE A LONG STORY SHORT. MY ADVISE IS TO RUN THE OTHER WAY. MY ISSUES HAVE BEEN CONFIR !!!!!!! I HAVE BOUGHT SEVERAL VEHILES FROM THIS DEALERSHIP . TO MAKE A LONG STORY SHORT. MY ADVISE IS TO RUN THE OTHER WAY. MY ISSUES HAVE BEEN CONFIRMED . THIS DEALERSHIP HAS NOT MET MY EXSPECTATIONS IN ANY WAY FOR THE LAST YEAR AND HALF. EVERYTHING I CAN DISLIKE THEY HAVE FINDLY FORCED ME TO LOOK ELSE WHERE. I HOLD NOTHING BACK I AM VERY DISAPPOINTED THIS DEALERSHIP HAS FAILED ME IN ALMOST EVERY WAY STARTING WITH MANAGEMENT. ALL MY CONCERNS WAS KNOWN AND BY WHAT IM SEEING TODAY THIER ARE MORE WITH THE SAME EXSPERINCE. YES IM IRATE THAT IT HAS COME TO THIS.THE RIGHT HAND DOESNT KNOW WHAT THE LEFT HAND IS DOING. AFTER MEETING WITH UPPER MANAGEMENT 8 MONTHS AGO AND ACKNOLEGEING THIER WERE ISSUES AT THIS DEALERSHIP AND THEY WOULD FIX THE TROUBLING ISSUES THEY HAVE FAILED. ITS ONLY GOTTEN WORSE IN MY OPINION. DO YOU WANT EXAMPLES . JUST ONE. TOOK VEHICLE IN FOR SERVICE , 8 DAYS LATER, $650.00 DOLLARS SAME ISSUE. ALL CONTACTS WERE MADE BY MYSELF TO KEEP CHECK ON THE PROCESS. IM NOT HAPPY BY THIS BY THE FACT MANAGEMENT KNEW OF THE PROBLEMS AND NOTHING HAS CHANGED. IPAID FOR A SERVICE. THERES MORE TO THIS EVENT. I MIGHT HAVE LOST $650.00 DOLLARS. STILL HAVE A UNREPAIRED VEHICLE. LET ME SAY THIS I HAVE WROTE REVIEWS AND I HAVE BEEN FAIR AND RESPONSEABLE GIVEING CREDIT DUE. I AM NOT HAPPY ABOUT WHAT HAS OCCURRED. More

Pitiful service department. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. Asking for 15 words..sad, pathetic, non customer Oriented, don’t expect call backs. More

The most professional car dealership that I have dealt with in awhile.thanks to the saleswomen that helped me and my wife. with in awhile.thanks to the saleswomen that helped me and my wife. More

Had my car for over 3 weeks and no one can tell me anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involv anything. Worse dealership ever do not buy a car from these people you will live to regret it . Looks like I'm going to have to get the police involved. More

There’s no customer service. They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shu They scheduled two service appointments, and after I drove 45 minutes each way, told me they couldn’t do anything. The second time, I took their shuttle, waited at least an hour, shuttled back, to be told by the service department manager that he wouldn’t let one of his employees drive my 2023 Tucson in the rain, even though I had, and no one contacted me to reschedule. Also, I paid in full but had to wait about 2 hours to meet with the finance manager before I could drive my Tucson off the lot. More