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Bob King Kia
Winston Salem, NC
1,098 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,098 Reviews of Bob King Kia
March 30, 2024
Be careful of the BAIT and SWITCH! Be very careful with the service AND parts department. Was quoted 1 set of tires but they put a different set of tires on. Since they were put on, t Be very careful with the service AND parts department. Was quoted 1 set of tires but they put a different set of tires on. Since they were put on, they could not be considered new so they would not take them back. The only description that the quote gives is the description of what a tire is. Service writer was told on 3/15/2024 and 3/28/2024 which tire I wanted, which were OEM. She even confirmed by walking out and looking at the tire and calling parts department to confirm it was the same tires. Be careful of the BAIT and SWITCH! More
by Kbray
Employees Worked With
Service Write
Helpful December 20, 2023
Had my car at another mechanic. I was told by Alex in the service department my car qualified under warranty to be fixed. They were backed up fixing vehicles, but would get to it. I I was told by Alex in the service department my car qualified under warranty to be fixed. They were backed up fixing vehicles, but would get to it. I had my car towed there and rented a vehicle for 6 weeks. Now my car doesn’t qualify with warranty, I would have to pay for it to be repaired, other mechanics won’t touch it because so many recalls and bad engines and Sean(service manager) assumed no responsibility for giving me the wrong information of having my car towed there and renting a vehicle. Bob King Kia assumed no responsibility . Most horrible experience ever. I will NEVER buy a car at any of their dealerships. More
by nlayden
Employees Worked With
Alex Pinto and Sean (manager of service)
November 10, 2023
AVOID! ! AT ALL COSTS. SERVICE DEPARTMENT IS A NIGHTMARE. DO NOT EVEN TRY TO MAKE AN "APPOINTMENT". THIS JUST HOLDS YOUR CAR IN THE PARKING LOT IN "LINE" UNT ! AT ALL COSTS. SERVICE DEPARTMENT IS A NIGHTMARE. DO NOT EVEN TRY TO MAKE AN "APPOINTMENT". THIS JUST HOLDS YOUR CAR IN THE PARKING LOT IN "LINE" UNTIL DAY #6 WHEN THEY START "THINKING" ABOUT LOOKING AT YOUR CAR. THIS PLACE NEEDS TO BE SHUT DOWN ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!! More
by Jess
Employees Worked With
Service Manager, Asst Service Manager
September 06, 2023
Drop my car 8:45 am, I call for questions, I left voicemail, I never get call for them, I went around 5:00 ok for pick up my car, I requested new pad brakes, they only do fluids, I they don’t do my s voicemail, I never get call for them, I went around 5:00 ok for pick up my car, I requested new pad brakes, they only do fluids, I they don’t do my services, he call manager, he said I have to wait for Monday because they have to order by Amazon, he said he can’t control delivers orders, that time I was spoke with hem, he answer 2 phone calls and he completely ignored me. More
by Anna
Employees Worked With
Cameron, I don’t have that manager name
June 21, 2023
Very good experience overall purchasing a 2024 Kia Telluride from Bob King Kia. Had one minor hiccup with miscommunication between staff but in the end, the GM honored the deal and made it right to c Telluride from Bob King Kia. Had one minor hiccup with miscommunication between staff but in the end, the GM honored the deal and made it right to close the sale. Charles Westbrook was great to deal with throughout the entire sales experience and Wesley in Finance topped it off with great service and taking time to explain everything during the finance paperwork. More
by Slinger88
Employees Worked With
Charles Westbrook - 5 STARS Wesley - 5 STARS
March 23, 2023
My sells rep, Jamia was absolutely the most patient human I’ve ever met. She put up with me changing my mind over so many cars. She kept a smile on her face and I felt she was so genuine. The general manager I’ve ever met. She put up with me changing my mind over so many cars. She kept a smile on her face and I felt she was so genuine. The general manager James, was just as genuine and courteous. This is my 4th and hopefully last experience buying a new car. But by far the easiest. I can’t say enough good things about this dealership. I would highly recommend stopping here for your next car. The car is beautiful and runs so smoothly. Thank you Bob King Kia. More
by dathomas2007
Employees Worked With
James Juarez
February 17, 2023
Unable to accommodate a diagnostic that took AAA 45 minutes for over three weeks! Not what I'd call a 'service' department. minutes for over three weeks! Not what I'd call a 'service' department. More
by btwestfall
Employees Worked With
General office employees in service department unable to accommodate
February 01, 2023
I took a car in for a recall, I had an appointment for 9:30 and was told i needed to leave it. I called at 2pm to check on it only to find out the service advisor since i left the car as requested changed 9:30 and was told i needed to leave it. I called at 2pm to check on it only to find out the service advisor since i left the car as requested changed my spot in line. I didn't get the car back that day. do yourself a favor and pick another dealership to do business with. More
by rhall.installer
Employees Worked With
Alex
December 16, 2022
In September 2021 I took my 21'Sorento in to Bob king for an oil change. My last experience at this dealership was very disappointing. They told me that the service department had been "overhauled" , so I d an oil change. My last experience at this dealership was very disappointing. They told me that the service department had been "overhauled" , so I decided to give them another try. I mean an oil change is pretty routine, so what could go wrong?!. They told me there was a software recall for the transmission that needed to be done. They told me the service would only take 1.5 hours to complete, so I told them I would wait for it. I was there for over FIVE HOURS!! I have some medical issues which made this a real hardship for me. When they finally brought my car around, the paperwork indicated that the car was dropped off, rather than "customer is waiting " On my way home I noticed that when I accelerated and exceeded 5K RPM, the car would not shift and would continue to rev at 5K. I also noticed that my tire pressure was below the reccomended psi.. Also when they changed the oil, they put the bare minimum amount of oil in. The dipstick read just below the "low" level. When I called back, no one could explain to me what the transmission update was for, nor could they explain my cars new symptoms. They couldn't even refer me to anyone in Kia who could explain it. Once again, they said they would get my car right in since it wasn't done properly. I asked them to replace the Nitrogen that they had let out, and I was told they didn't have Nitrogen but they could top it off with air. Very disappointed, I agreed. After three hours I drove off and had the exact same symptoms!!. The transmission was shifting erratically, the oil was still low, and my tire pressure was still low. I am through with this dealership. I have asked to be removed from their email lists and their bulk mailing list. Today I received an invite to come trade in my 2016 Forte and my 2021 Sorento. Bob King, leave me alone. After dealing with Bob King, I may be done with Kia as well. More
by argarms
Employees Worked With
Service manager and line manager
