Bob Lanphere's Beaverton Honda

Inappropriate Mechanic Comments: "What's the nicest way to say 'you're an idiot?'" My wife had an appointment on 9/12/26 with the service department. Overall, the appointment was not a pleasant expe to say 'you're an idiot?'" My wife had an appointment on 9/12/26 with the service department. Overall, the appointment was not a pleasant experience. Andrew's condescending and dismissive demeanor to both of us was disappointing. To give a brief summary of the issue for which the car was brought in: The dual climate control system will very often not split the temperatures as it should. For example, if the driver-side temperature is 78, and passenger is 62, the driver-side vents will emit the passenger's cold air, and vice versa (yes, even after driving for 15+ minutes). This happens both with AC on or off. Firstly, Andrew immediately stated that dual climate control will not function if the AC is enabled. This is completely false, and there is no documentation anywhere to back this up. Secondly, Andrew claimed that this is just how it's supposed to work, and the driver & passenger air temperatures will mix together, and that must be what our issue is. He was rude and dismissive, and didn't even do any troubleshooting before giving us these responses and treating it as a non-issue. Additionally, when she picked up the car the next day, my wife was asked by the GM if she had seen the video from the service department about the climate control. She never received any video from the department. To add to our disappointment, we reviewed dash cam footage during the service, and found that one of the mechanics was making extremely inappropriate comments to a coworker about my wife, including "What's the nicest way to say 'you're an idiot?'", and laughing about it with a coworker. Moving forward we will go elsewhere for service. More

We usually go here for our regular services. Never had any issues . overall good customer service. Never had any issues . overall good customer service. More

He kept trying to sell me brakes when I just need a paint chip fixed. And he kept looking at my underage daughter. chip fixed. And he kept looking at my underage daughter. More

Great experience at Beaverton Honda! Nathan and everybody there are super friendly. helpful, and make people feel value. I got another vehicle and went there to get the frames for the Nathan and everybody there are super friendly. helpful, and make people feel value. I got another vehicle and went there to get the frames for the plates. They put the plates to my car, checked the tire pressure and didn’t get charge for it. Very professional, pleasant and helpful. I highly recommend Beaverton Honda! More

They will increase the final price of your service work at the last minute. Shop fees will be added to the origial quoted price. They will SOMETIMES remove them if you complain. It is just not worth it. at the last minute. Shop fees will be added to the origial quoted price. They will SOMETIMES remove them if you complain. It is just not worth it. More

Riley was very professional, pleasant and helpful. He helped me out with my car's headlight. It needed to be replace under warranty. He had to order the part and it was arriving the next day and promi He helped me out with my car's headlight. It needed to be replace under warranty. He had to order the part and it was arriving the next day and promised me it would be fixed that day which was a Saturday! So, I left my car there. And I received a call on Saturday an hour and a half earlier than what was scheduled. The part was scheduled to arrive at 2:30pm, and it took 3-4 hours to replace...But, I receive a message my car was READY to be picked up at 1:27 pm! What service! I am amazed. He knew what to do. He knew I was hesitant to leave my car. When I picked up my car, it was washed and looked GREAT! He even told me that the carwash broke my windshield wiper and they replaced it with a new one. I live in McMinnville, I will take the time to take it there to be serviced. Because the service was excellent. Thank You Riley and crew. Your customer service is very impressive. Well worth the trip. I do have to mention Andrew Johnson, He was helping the dealership service department where I had my car service in the beginning, by Christian Taggart, Buick GMC of Beaverton. More

I would strongly NOT RECOMMEND their service. Overpriced and push for service that's not necessary. They'll recommend thousands in repairs, when it's not needed, and the repairs they do - don Overpriced and push for service that's not necessary. They'll recommend thousands in repairs, when it's not needed, and the repairs they do - don't solve the problem, or create another problem. My son took our Minivan in for an engine light. They quoted over $5000 in services, including brakes and suspension! The fix they convinced was needed (nearly $1000) resulted in the engine light back on, on the way home. When my son returned to see why it wasn't fixed, they instead gave us a quote for another $400 (two screws and a $40 part) to fix a mass air sensor which likely got dirty when they change the cracked plastic air intake boot. We left. We repaired the $400 sensor for $35 and 5 minutes of work (thanks you tube). I will never send a car there again. And, given that this is an Award Winning Honda Dealer -- I'm avoiding all Honda Dealer Repair. More

Recently bought tires here. Got a flat. Dealership will not stand behind tires. Wait for next appointment....4 days out. If you have to replace tire, you have to deal with the m Got a flat. Dealership will not stand behind tires. Wait for next appointment....4 days out. If you have to replace tire, you have to deal with the manufacturer yourself! Wow! What service...not! Been having my SUV serviced here. Guess that was a mistake. More