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Bob Lindsay Honda
Peoria, IL
844 Reviews
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844 Reviews of Bob Lindsay Honda
February 17, 2013
On February 16, my husband and I walked into Bob Lindsay Honda in Peoria, Illinois, with the intention of test-driving and then possibly purchasing a CR-V. We were assisted by a salesperson who introduced Honda in Peoria, Illinois, with the intention of test-driving and then possibly purchasing a CR-V. We were assisted by a salesperson who introduced himself as Mike, and he was very pleasant until we got to the negotiation. We had given him a price that was quoted to us by Napleton Honda in Loves Park based on the Costco auto program discount. We were hoping that Bob Lindsay could match it, so we could save ourselves a four-hour drive. He offered us a price that was $350 higher, and we said we would still prefer to make the drive for that amount of money. Immediately, his tone changed. He became upset enough that I started to feel very uncomfortable. He accusingly insisted that we were unclear about our expectations, and to prevent any further “misunderstandings,” he attempted to push us into signing a hand-drawn signature line to prove our commitment to a lower price. We refused to sign something so vague, and he continued to bully us into signing. He finally gave in and went back to his manager. We felt that his aggression was uncalled for, considering the fact that we had already communicated to him that we had the mindset to buy a car if they could match the Costco price. We decided to leave and just make our purchase in Loves Park where we already knew we would be dealing with a courteous salesperson. About thirty minutes later, the manager called to ask us why we had left. We attempted to explain the situation to him, through his rude interruptions, and he was very nonchalant despite the fact that we were clearly still upset. He even went to far as to deviate from the problem at hand and ask us about the Costco program because he was contemplating using it for his location. I felt as though he did not even care that we had just made the decision take our business two hours away based on our treatment by one of his salespeople. Then, rather make any attempt at earning back our respect, he apologized for “the fact that we would not return based on our experience with one single person.” I was absolutely floored that a manager of a car dealership did not comprehend the importance of consumer experience or the effect that a single person’s actions can have. Needless to say, we will be spending our day off tomorrow driving up to Rockford for our vehicle, and we will do it happily. I would rather drive that distance and deal with a courteous staff than dump our hard-earned money into the hands of people who do not care to understand their business or the people they are supposedly serving. I know that many people have had very pleasant experiences at this location, and I would normally just say to make sure you do not deal with Mike... but the fact that the manager was just as uncaring pushes me to urge you to avoid this dealership. More
by teacher22
Employees Worked With
"Manager" (did not provide his name, conveniently)
August 17, 2012
This is the second time we have leased an Odyssey through Bob Lindsay Honda in Peoria with Clark Taylor as our salesman. Clark is knowledgeable, friendly, and very easy to deal with. He genuinely wants to Bob Lindsay Honda in Peoria with Clark Taylor as our salesman. Clark is knowledgeable, friendly, and very easy to deal with. He genuinely wants to find you the vehicle that works for you within your budget. We are going to repeat our experience as his customer for years to come. We have also had five star service with the service department. They are efficient and friendly as well. I can't say enough about this dealership. It is top notch. More
by Crowson98
Employees Worked With
Clark Taylor
August 13, 2012
Just purchased my 7th Honda and 5th CRV. Why would I go anywhere else? Great customer service, service department is the most responsive ever! From the time I stepped into the dealership until I drove aw anywhere else? Great customer service, service department is the most responsive ever! From the time I stepped into the dealership until I drove away with my new Honda, it was a great experience!! More
by LaVonne Klein
Employees Worked With
Paul Schmidt
May 12, 2012
In the past, we have dealt with 2 other auto dealerships, and our experience with Honda has been far more satisfactory. Bob Lindsay Honda has given us superior service, and have always listened to our conce and our experience with Honda has been far more satisfactory. Bob Lindsay Honda has given us superior service, and have always listened to our concerns. More
by William Robertson
Employees Worked With
Jen Wright
May 08, 2012
We worked with Clark Taylor in Sales when purchasing a new vehicle. He was very friendly and helpful. He provided us quite a bit of information on our options and what helped us understand the differenc new vehicle. He was very friendly and helpful. He provided us quite a bit of information on our options and what helped us understand the differences between the different models we were looking at. Based on the superior level of service he provided to us, our decision to purchase an automobile from this dealership was a no-brainer. If Clark is an example of the quality of this dealership's employees, we have no worries about the level of service we should expect from anyone else at their business in the future. Thank you, Clark for helping us find an incredible car for our family! You made signing that dotted line a truly fun experience for us. More
by ddwilliams13
Employees Worked With
Clark Taylor
May 01, 2012
Buying a new car should always be this easy. Beau was Buying a new car should always be this easy. Beau was helpful and set up the test drive, the trade in and I had the car that day. Ken explained all Buying a new car should always be this easy. Beau was helpful and set up the test drive, the trade in and I had the car that day. Ken explained all the paperwork and handled every thing so smoothly. I could not think of any place I would send a friend to than here More
by beachdavidd
Employees Worked With
Beau Beaumont
May 01, 2012
We just traded in our second Honda Odyssey for a third new one. We tried other dealers in the area when looking for our second one but dealt only with Bob Lindsay in Peoria this time. The staff in all dep new one. We tried other dealers in the area when looking for our second one but dealt only with Bob Lindsay in Peoria this time. The staff in all departments have always been friendly and competent. We hope, in a few years, to purchase our fourth Honda from this dealer. More
by scodonna
Employees Worked With
Donna Scott, Clark Taylor
April 19, 2012
Very pleasant buying experience. Brad was very knowledgeable about the cars I was interested in. He helped me choose the one that best fit my needs. I would recommend this dealership and will be knowledgeable about the cars I was interested in. He helped me choose the one that best fit my needs. I would recommend this dealership and will be back for all of my maintenance and service needs. More
by Wiserby
Employees Worked With
Brad May
April 16, 2012
I brought my car in for an alignment check. I had previously spoke with Emily Norris when I had my car in for a recall earlier in the year. Justin was so helpful and I was waiting for my car so I tho previously spoke with Emily Norris when I had my car in for a recall earlier in the year. Justin was so helpful and I was waiting for my car so I thought I would look Emily Norris up. After talking to her about a new Honda she refered me to Clark Taylor because Bob Widmer was off that day. The deal I got and the customer service I experienced made me feel like buying and new car, so I did. That process also went perfectly. They found my car and put a spoiler on it within a few days. Bob Widmer handled my delivery on Saturday. Everything went as planned. Bill handled the financing end of it and was also excellent. This in my second Honda and this summer I will be looking for a car for my daughter to drive to Bradley. Of course we will come to Bob Lindsay to find a car for her. What a great experience and a great team approach to customer service. More
by dianderson
Employees Worked With
J, Emily Norris, Clark Taylor, Justin Petty
March 14, 2012
What a great experience. This is the 2nd vehicle I have purchased here. I had to trade in my Ridgeline because of gas prices (didn't want to - loved that vehicle) but it is what it is. I went in, told th purchased here. I had to trade in my Ridgeline because of gas prices (didn't want to - loved that vehicle) but it is what it is. I went in, told them what I wanted to do and the vehicle I wanted and I had an offer back in about 30 minutes and what a great offer it was. Even though the 2 sales guys were covering 4 Bob, they treated me like I was their customer. It will be very hard to buy a vehicle somewhere else ever again. Good job More
by jefferyl
Employees Worked With
Bob Widmer, Finance guy, Andy & Brad, Andy Gilchrist, Brad May
