Bob Mills Mitsubishi Myrtle Beach

Purchased a used ford vehicle from the dealership. Living 3.5 hours away I called and did everything on the phone. I asked if they serviced the vehicle following the ford maintenance schedule, and if Living 3.5 hours away I called and did everything on the phone. I asked if they serviced the vehicle following the ford maintenance schedule, and if they changed the transmission fluid and spark plugs. They assured me the service department performed the maintenance that was deemed as necessary and followed a 100+ pt inspection. Get the truck delivered to me and check the fluids and look over the truck. While driving the vehicle down my driveway I noticed the vehicle had a miss and was idling rough. Checked the spark plugs and two spark plugs are fouled. The dealer didn’t replace the spark plugs either. Checked the transmission pan and it’s obvious the pan had not been removed either. The body of the vehicle was more beat up than I had seen in the videos the salesman sent me. Taillight has a hole in it. The passenger side bed is scratched badly along with being dented and repaired by painting and doesn’t match the rest of the truck. No check engine light on the vehicle. Hooked my OBD scan tool to the truck and it shows a code for a starter malfunction. While checking over the truck I heard an audible click under the hood. Having owned numerous mustangs with the 5.0L I knew the noise was not a “normal sound” and began to investigate the cause. Took the intake piping off and found the throttle body was opening and slamming shut, causing the metal on metal sound. Called Capital Ford dealer and they said the throttle body was bad and needed replacing. Called Sev and sent him the video of the throttle body. Sev said he sent it to his service manager and he would be giving me a call. After days going by and no call from the service manager I called him. He stated the throttle body was supposed to do that and there wasn’t an issue because it would set off a check engine light if it was malfunctioning. I feel as though if you’re gonna sale vehicles that are not your brand then you should not lie to a customer about issues that you do not know anything about. Dylan, salesman, was great, but that’s about as much good as I can give this dealership. After delivery this dealership leaves a whole lot to be desired. Now I’m out $80 for spark plugs, $130 for a throttle body, pay to have a tech diagnose the DTC code for the starter, and change the transmission fluid and filter. Also when you call or text about getting your license plate mailed to you so you can actually drive the vehicle on the road… crickets. More

Chris was fantastic explained everything very well. Hardest part was getting the price we wanted Hardest part was getting the price we wanted More

Worse place to buy a vehicle. The staff is rude & don’t address critical matters. The staff is rude & don’t address critical matters. More

I can schedule service online and it’s super easy. That’s a great feature. The service department is on the ball! They know who you are when you walk in. The mechanics do a thorough analysis and let y That’s a great feature. The service department is on the ball! They know who you are when you walk in. The mechanics do a thorough analysis and let you know up front what needs to be addressed and how much it will cost. Very pleased with them so far! I feel like they really make sure your vehicle is taken care of. I will recommend the service department! More

Service Time with Jennifer Gerrald, all of my concerns were addressed and handled in very good time. were addressed and handled in very good time. More

Service has been improved, since my last visit - still needing to write down every concern from the Customer - filter out from there. needing to write down every concern from the Customer - filter out from there. More

Deceitful, unprofessional, unethical, and criminal- four of the best words to describe one of the worst experiences I have ever encountered at a "certified dealership." As a backstory, I am currently leasin of the best words to describe one of the worst experiences I have ever encountered at a "certified dealership." As a backstory, I am currently leasing a 2020 Mitsubishi Outlander through Burdick Mitsubishi in Upstate New York where I reside. During my drive home, I encountered a concern with the driver side wheel bearing while passing through Myrtle Beach on the evening of April 27. After some convincing research, I foolishly contacted Bob Mills after learning that I could visit a Certified Mitsubishi Dealership. At 5:00 pm, I dropped my vehicle off with the understanding that it would be serviced the following day due. The next morning, I was told the vehicle was in need of a front and rear brake job, a brake caliper replacement, a brake flush, and 2 front wheel bearing replacements. Coincidentally, I took my vehicle into my home Dealership 16 days before it was seen at Bob Mills who provided me with a 27 point inspection report, meaning that the alleged findings were completely contradictory to the information I received before I left New York. I initially brought it in to ensure the vehicle would be safe to drive for my upcoming business trip, and I started my drive 3 days after it was seen at Burduck Mitsubishi. One can understand my confusion to these contradictory finds, considering that the vehicle only had 47,299 miles on it upon arrival in Myrtle Beach. Entrusting that my vehicle was at a Certified Mitsubishi Dealership, I authorized Bob Mills to move forward with the front brake job, driver side caliper replacement, and front wheel bearing replacements. At 2:30 pm I was told that the front ABS sensors were “rusted out, damaged, and needed to be replaced” after the wheel bearings had already been installed. At 3:27 pm, I learned that the additional repair would require me to incur an extra three days of overnight lodging, meal, travel, and other expenses. I declined the additional service and was advised to pick up my vehicle at 5:00 pm. After 24 hours of being in their care I arrived to find that the vehicle was not washed and had every error light flashing on the dash. I incurred charges totaling $1,291.08, including a “dealer automatic 3% charge card fee. I later learned that the caliper should've also been warrantied, but they criminally charged me for that, too, in addition to a $142 diagnostic fee that should not have been charged due to the warranty work. Nonetheless, I issued payment and began my drive back to NY, arriving on Sunday night within two days of receiving service from Bob Mills. The following morning, I immediately brought the vehicle to my home dealership Burdick Mitsubishi where multiple overwhelming concerns were brought to my attention within minutes of dropping off the vehicle. Upon inspection, I was informed that the ABS sensors were visibly cut and twisted together, and the two front wheel bearings were installed backwards. In doing so, this resulted in driver side front axle and nut completely stripped. After conversing with the service professionals, I quickly called Bob Mills Mitsubishi to confront the dealership of these findings who did not deny that faulty workmanship had occurred. On May 3, Bob Mills agreed to cover $3,500 of corrective service work by Burdick. Two days later, I learned that the additional passenger side axle was also stripped from the faulty wheel bearing installation resulting in an additional $1,000+ expense which I ended up incurring. Since then, I have made several attempts to contact them and they have done nothing but avoid me. Aside from more than $2,000 in out of pocket damages this company has since cost me, I have suffered severe emotional hardships by the unprofessionalism and negligence at Bob Mills. Since this experience, I am hopeful that the Dealership will be investigated to ensure that prospective customers will not endure the same treatment that I have received. They will not take my voice. More

If you don't want your pressure up about a vehicle go elsewhere please. K elsewhere please. K More

Bunch of liars and crooks. They wouldn't let me see papers that I signed. They gave me $1,000 less for my trade than I told them I would take. They damaged the hood apllying th They wouldn't let me see papers that I signed. They gave me $1,000 less for my trade than I told them I would take. They damaged the hood apllying the sealer. Then they had car 2 weeks and didn't fix it. I put 40 miles on vehicle. While it was in their possession they allowed employees to drive it and put another 86 miles on it. When they damaged hood after 2 days of possession I told them that I didn't want the vehicle and wanted my trade back. They lied and said it was gone already. They appraised the car at 20% less than I paid for me driving that 40 miles. I would never recommend or send anyone there for a car. Bunch of liars and crooks. More