Bob Moore Chrysler Dodge Jeep Ram

Poor Service Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half Arrived at the service department as soon as they opened (7a.m.) for the express lane oil change. Nothing express about it. Took an hour and a half for an oil change. That is only because I asked they pull my truck down so I could leave, and then miraculously my truck was done in 15 minutes. They had about 12 bays (some still empty) and I was the 6th or so car.... Should not have taken that long. It is either false advertising or poor management, either way something needs to be fixed. I will not go back. On a positive note my service advisor was friendly and professional. More

phenomenal sevice! This was my husband and my first time buying a car and we where very nervous, we have a young family- and it's scary when you think about the financia This was my husband and my first time buying a car and we where very nervous, we have a young family- and it's scary when you think about the financial dept. your about to get yourself into. I prayed for guidance before each of our visits to different dealerships- we had been to several dealerships around the Oklahoma area- - and nothing ever fell into place... either the salesman wasn't genuine ( we had some try to double talk us) or just had a closed ear to what we wanted/needed. We walked into Bob Moore- Mr. Cecil wasted no time- he is very professional and honest. My heart felt at ease during the whole process- from selecting a car to payment plans. He listened to what we wanted, what we needed, and our worries.They made us feel like family and we left the dealership confident that we made good decisions. We are blessed to have had that experience with Bob Moore on NW. Expressway - all the associates I've come in contact with have exceptional customer service and integrity. David Holder and Benjamin Huntley- took care of my service visit like Champs!!! you guys are awesome! And believe me - anyone and everyone I know that is thinking and talking about buying a car- I am the first to give my testimony! More

O.M.G. !!! THEY TREATED ME LIKE FAMILY !!! I love the way they do business. they don't tell you what you want to hear, they tell you what you need to hear !!!. Older people tell you like it i I love the way they do business. they don't tell you what you want to hear, they tell you what you need to hear !!!. Older people tell you like it is. "I love it ". Relaxed and professional atmosphere !!!. Thank you Cecil in sales and Aaron in service and the guys who tented my windows went the extra mile to make me happy !!!.. I wish I could have gotten more for my trade but I know this is a business. I had to drive a loaner car for a few days that my warranty paid for and they put me in a new hot rod. I got lots of smiles in it. Thanks for letting me feel young again. I am a new loyal customer and will recommend you to everyone I know !!! More

Always good service We've taken our vehicles to this dealership for years, Aaron in Service has always done a great job for us. He know us and goes out of his way to be We've taken our vehicles to this dealership for years, Aaron in Service has always done a great job for us. He know us and goes out of his way to be helpful every time! More

Trending down toward average I've enjoyed having my family's cars serviced by Bob Moore's Northwest Expressway center about eight years. There has been a significant number of per I've enjoyed having my family's cars serviced by Bob Moore's Northwest Expressway center about eight years. There has been a significant number of personnel changes at the service desk. Although the service team remains professional and responsive, it seems that the service affability has trended downward toward just average. I noticed this during the past two visits. Before, the service team took time and explained the various options available and took interest in helping consumers maintain their vehicles and at the same time stay conscious. My family probably will remain occasional customers, but we're now listening more to friends' recommendation for service centers that go "above average." More

Great Experience I was a first time buyer. The sales rep and manager were very nice and knowledgeable. The dealership didn't have the car I wanted on site, so they hel I was a first time buyer. The sales rep and manager were very nice and knowledgeable. The dealership didn't have the car I wanted on site, so they helped me find one elsewhere and shipped it in. More