I used the "BUY NOW" online option on the website since it was a weekend (Sunday). Valued my trade and agreed with the offer and proceeded with the d
I used the "BUY NOW" online option on the website since it was a weekend (Sunday). Valued my trade and agreed with the offer and proceeded with the deal. Finalized all financing and secured a great rate as I have excellent credit. Received an email confirming that I had purchased the vehicle. Received another email confirming the delivery of the vehicle. Monday rolled around and I never received a call confirming the delivery schedule, or any documentation that I would need to complete the transfer of the vehicle. I called the dealership at 10:00am when they opened. Spoke to a lovely receptionist who personally walked my phone number and contact info to the Sales Manager and asked them to contact me to complete the formalities of the deal. I never received a call. I called the dealership several more times throughout the day and could never talk to anyone. I finally got into contact with a New Car Sales Manager (my deal was on a used F-150) who finally got me into contact with someone. Once I spoke to this Sales Manager, he notified me that the truck-which I have email confirmation that my deal was complete, gave me the payment amount, the finance term, and a delivery date for today-had been sold. I asked him to confirm that this unit was sold to someone other than myself....he said it had sold over the weekend (I purchased the vehicle via the "Buy Now" link on the internet, so I thought maybe he was referring to me as the purchaser. Unfortunately, he was not. I understand that websites don't always update quickly, but someone should have just called me and told me that it was actually sold....and by the way they shopped my credit around to at least 3 lenders and secured financing for a vehicle that was sold??? If I could give them zero stars, I would. Buyer beware.