Bob Moore Kia Northwest

This here is my first ever review. I was what I would call a Kia enthusiast(never own a different brand) and currently the proud( not so proud anymore) owner of a 2015 Kia Soul that I I was what I would call a Kia enthusiast(never own a different brand) and currently the proud( not so proud anymore) owner of a 2015 Kia Soul that I loved very much until few months ago when I started experiencing engine problems. I had my car towed to Bob Moore Kia northwest and after a stressful 2 months and 4 days (during which I had to pay for a rental and still trying to be reimbursed by Kia), I was able to get my car back on June 27th 2023 at around 5:47pm with a remanufactured engine. I didn't really drive on the 28th and on the 29th I drove to pick up my groceries from Walmart. On my way there my car started acting out, stopped in the middle of the road and was filled of smoke, I struggled to open the doors and was helped out by passersby. I had my car towed back to the same dealership was told some pipes were not tight enough , came loose because of the pressure spreading coolant all over everything and the lady that was at the counter ensured me it is fixed and I was not provided any receipt or documentation for it. Fast forward to Saturday 8th July, while driving to work I started to smell like burned plastic, the engine check light came on, the car was shaking and the time for me to take the exist there was smoke everywhere. I called Bob Moore Kia and was told service was closed and will be open Monday so I had to miss the full shift and figure out what to do. Today Monday, I was able to get to the dealership(missing work) and after about 2h of wait I am told there is a hole on my radiator neck or something like that (estimated repair to cost about $400)that I responsible for, my car shakes, I can turn my car off, take the key out and the engine will still be on. My car stayed more that 2month at the dealership with no hole, no hole was found when I brought the car back because of loose pipe caused by pressure, but it my fault, I am told the color of coolant in my car is not used by Kia but my car was not at another dealership or garage and I don't know how or where to put coolant. This is for sure my last Kia. Thank you Kia , I will now be stressed driving my car until I can get rid of it. More

I could not have asked for better customer service! Joseph Kelly is an amazing salesman, no pressure sales and totally honest. This was my first time buying a brand new car and everyone from Joseph K Joseph Kelly is an amazing salesman, no pressure sales and totally honest. This was my first time buying a brand new car and everyone from Joseph Kelly to Robert Ali made this experience FUN! Which I never thought car buying would be. Thank you so much! You are AMAZING and I will be sending all my friends and family to you! God Bless! More

Nathan Powers and Daniel the mechanic are a great team ! They sincerely care about their customers!! They sincerely care about their customers!! More

I left car for 2 days. Just diagnostic. No work done. $300. I felt they could have done some work on it. My receipt said they did a courtesy wash on car but they didn’t. Th Just diagnostic. No work done. $300. I felt they could have done some work on it. My receipt said they did a courtesy wash on car but they didn’t. This is my 4 th KIA that I have bought as new cars and may look at something different next time I buy new. More

Everyone very professional and nice, facilities very clean. While there I checked out inventory but sparc clean. While there I checked out inventory but sparc More

Is good people repair my car faster and good service recommend this dealer always help to repair my car thanks recommend this dealer always help to repair my car thanks More

Had a great experience. Would recommend them. Great salesman William Baylock. Easy no hassle purchase. Would recommend them. Great salesman William Baylock. Easy no hassle purchase. More

Jerry, sale rep, was wonderful to work with, financing very easy completing it all online. very easy completing it all online. More

Top notch sales and management! Never felt pressured; highly informative and made the buying experience a joy and easy! THANK YOU! Never felt pressured; highly informative and made the buying experience a joy and easy! THANK YOU! More

This dealership provided excellent customer service from start to finish. The service advisor, Nathan ensured I was kept up to date on the progress of my car repairs. Throughout the entire visit, Nathan tre start to finish. The service advisor, Nathan ensured I was kept up to date on the progress of my car repairs. Throughout the entire visit, Nathan treated me with respect. He willingly engaged in conversation concerning upcoming maintenance relevant to my car while also taking into consider the budget. The coat of the repairs were in line with the national average and lower than local competitors. Bob Moore Kia will be my go to for any and all concerns with my Kia. Thank you Bob Moore Kia service department. More