Bob Moore Kia Northwest

Jerry Elizardo and Nathan Price were exceptionally helpful and friendly with my experience picking up my 2020 Kia Soul! Jerry went absolutely above and beyond, made the car buying and test drive proce helpful and friendly with my experience picking up my 2020 Kia Soul! Jerry went absolutely above and beyond, made the car buying and test drive process incredibly easy and friendly and always answered any questions thoroughly. Mr. Price was very helpful with the actual buying process, explained everything to a fine point detail and happily answered all the questions I had, which admittedly were many, so extra thanks for that. The showroom is incredibly clean and well laid out, everyone there is friendly even if they're not working with you, test drives were painless and the buying process was relatively efficient. The prices are pretty fair too compared to the rest of OKC, especially considering the current car market. I can highly and safely recommend Northwest Bob Moore Kia. More

I purchased a used vehicle last Saturday. I understand that used vehicles can have some issues and are not perfect, however I expect that your service department does some sort of evaluation before you se that used vehicles can have some issues and are not perfect, however I expect that your service department does some sort of evaluation before you sell a used vehicle. Clearly this did not happen with the vehicle I bought. After 2 days I noticed both passenger side doors DO NOT LOCK. After pressing the lock button, the locks on those two doors slowly open again. This is an essential vehicle function that should have been addressed before your team sold the vehicle. It is NOT SAFE. I contacted the sales team who spoke with a manager and they said there was nothing they could do. Again, I understand used cars are not perfect. There are other issues I didn't find out about until after purchasing it, which I didn't complain about. But the fact that the doors can't even lock means your team dropped the ball and are trying to make me pay for it. More

Referred by our mechanic to a dealership, we drove straight to Bob Moore Kia NW, where we were taken care of immediately! Kendra in the Service department was outstanding. She indicated where we could straight to Bob Moore Kia NW, where we were taken care of immediately! Kendra in the Service department was outstanding. She indicated where we could "hang out" while we waited which was a great waiting area, providing play areas for children and comfortable seating. When we had to return the next day, Kendra again took care of us in a most professional way. We left with a clean car, great service, and a feeling that Bob Moore cares about the customer. More

Had a few bumps but Nathan in service did everything he could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for a could to help; altogether a wonderful experience, very good people, probably the most honest and helpful dealership I’ve ever used. Thank y’all for all the help that the Dealership I bought my car at failed to do so. More

I had the pleasure of working with William, Erin,Don and Larry. They were very helpful, very informative. They all asked questions to help me figure out just what I was looking for. This is my second purcha Larry. They were very helpful, very informative. They all asked questions to help me figure out just what I was looking for. This is my second purchase and do plan on returning in the future. More

Deceptive about pricing We had agreed to the value of my trade and the value for the vehicle we were looking to purchase, then they added an additional $400 to the beginning We had agreed to the value of my trade and the value for the vehicle we were looking to purchase, then they added an additional $400 to the beginning sales price of the vehicle for the final numbers. When I called them out on it, they told me we misunderstood the rebate. My wife and I both very clearly understood the salesperson to say if we qualified for the rebate, then the price would be $400 lower. I will NOT do business with a dealership that lies to me. More

Caleb was amazing! He helped me figure out what services were due and in what order they should be done in. He was very kind and courteous and I am so thankful for his help. were due and in what order they should be done in. He was very kind and courteous and I am so thankful for his help. More

In June 2019, purchased two vehicles on desperation trade in situation (we have 3 kids our family car had been totaled). Traded in my Chevy cruze for peanuts, purchased a 2016 Dodge Grand Caravan to replace in situation (we have 3 kids our family car had been totaled). Traded in my Chevy cruze for peanuts, purchased a 2016 Dodge Grand Caravan to replace our family car. This vehicle was an overall good deal. Where our troubles start is with my replacement of the Cruze. I found a 2008 Silverado, 4 door, with 155k miles. It was listed as 12k, and we got a good look and test drive. After seeing the passenger side of the vehicle (which was not pictured online at all), we negotiated down to 10,500. The passenger side has dents and scrapes all along the side (someone had tried to pry open both doors in an attempt to break in). This had compromised the locking mechanism on both doors. I'm fine with this as I just needed a point a to b truck that could also hold all of my family in the event of an issue with our family van. So budget vehicle and all is fair, right? WRONG. I drive it for a week and start having incredibly random issues with transmission and even simply starting the truck. After a few weeks of issues, I have to get the starter, battery and multiple fuses replaced. Runs me about $350 total. I call the dealer to complain and get the run around and no reparations (not that I thought I would). Now six months later, I get the low tire light on my right front. I get it aired up and stop by Discount Tire after work for a patch. They tell me they cant patch it because the core is exposed on the inside wall of the tire. THE ENTIRE CORE ALL THE WAY AROUND BOTH FRONT TIRES. I could not see this from the outside and had to reach my hand around to feel it to believe them. I have only driven the trick 1500 miles from June until now. So of course I'm upset, but I'm in an undrinkable truck and have to start by getting new tires on the spot. They attempt to get started, bit there is a locking mechanism on the wheels which of course I do not have the key for, so I can't get new tires without getting new wheels or pulling the key out of thin air. Now onto how the walls were on only on the inside. The tech tells me my suspension is likely bent. I have called JohnMoore and was told he could get with his manager in a few days. (While my truck is undriveable). Now I know what some of you are thinking. Check the tires, check the battery, etc. At no point during the buying process should I have to worry about the state of these things. (Especially suspension issues. How the heck could I discern that on my own?) These should be prerequisites for any car sale, and Bob Moore simply does not care to oblige. We are going in at 830 tomorrow morning in hope they will do the right thing and either get the wheel lock off or give me the wheels and tires to make this vehicle safe again. (Will they? Probably not!) Don't go here. It's a risk to your wallet and your wellbeing. I am not intending to blame John Moore for all my problems, but these issues had to have been documented during the 100-whatever point inspection. And the info was either no disclosed to him or not disclosed to me. Neither are how to do business. More