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Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 3,366 reviews
August 25, 2023
Super helpful, very friendly, all around good experience Megan and Bryn were super helpful, very friendly, gave me all of the knowledge I needed. All around good experience. Megan and Bryn were super helpful, very friendly, gave me all of the knowledge I needed. All around good experience. More
by WHITNEYCUTSHALL
Verified CustomerEmployees Worked With
Megan Jung, Megan Jung
August 24, 2023
I will start by saying I hate buying used cars. Or at least that used to be my sentiment. Now, with how painless my experience with JR (sales) and Meg (finance) was at Bob Penkhus Mazda, I’m going Or at least that used to be my sentiment. Now, with how painless my experience with JR (sales) and Meg (finance) was at Bob Penkhus Mazda, I’m going to have to average that in. I really must say that I was very impressed with how little “selling” JR did at me, and how genuinely up-front and honest he felt. Anything he didn’t know, he went and checked and I knew exactly what I was getting into. When it was time to sign on the dotted lines, I saw the terms that were agreed upon and Meg made this, seriously, the fastest financing experience I’ve ever had. She knew her stuff, front, back, and sideways. Both Meg and JR were a true pleasure to work with. I would definitely go back to see them again! More
by Jacob
August 23, 2023
Penkus Service has always taken good care of my Mazda. This visit was quicker than I expected and I appreciated the ride when my car was finished This visit was quicker than I expected and I appreciated the ride when my car was finished More
by ZPATGAL
Employees Worked With
August 23, 2023
I have had a lot of issues getting my vehicle serviced. First I had an appointment for a new key to be programmed so I came in and after about 90 minutes they told me it was the wrong key and had to be or First I had an appointment for a new key to be programmed so I came in and after about 90 minutes they told me it was the wrong key and had to be ordered and it would be a week. No word after a week, I called back multiple times and could not get an answer until a month later I got through and they got me scheduled. They let me know the employee I had been dealing with had been an issue and was no longer employed there. I finally got in after 1.5 months and Lori took care of me and she was awesome, no complaints about her or what she did for me. I had my back up key so I felt much better, however I didn’t realize until I was home (over 20 miles from the dealer) that the “service key” alert was still on my dashboard and I had a weird clicking under my hood that I had never had before. Losing hope… having to return to the dealer & take more time off work to get this done. More
by TERIPITMAN
Employees Worked With
Mike- horrible but no longer there, Lori was fantastic and none of the issues I had were due to her
August 22, 2023
They were polite and curious. Very informative about what they are doing. I very much appreciate everything they do Very informative about what they are doing. I very much appreciate everything they do More
by STEPHANIEJOJO
August 22, 2023
The team is amazing and very helpful. I always have a great experience when I take my car in for service! Welcome back Chris Sherban! I always have a great experience when I take my car in for service! Welcome back Chris Sherban! More
by ABYES
August 22, 2023
I come from out of town for car service. I worked with Chris and he was helpful. I have used a courtesy car before, but this was the first time I was expected to gas it up upon return. I r I worked with Chris and he was helpful. I have used a courtesy car before, but this was the first time I was expected to gas it up upon return. I returned the car within the original timeframe from the service department. I ended up staying in the dealership waiting another 1.5 hours as the tech didn’t rotate my tires and then my car became “stuck” due to a delivery. Chris was accommodating and made sure I left sardines despite the unexpected delays in the service area. More
by CUMMINGS_NICOLE_
Employees Worked With
Chris Sherban
August 19, 2023
I had an amazing experience with this dealership . The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received. They went abo The customer service was outstanding, and the product was exactly what I was looking for. I was so pleased with the service I received. They went above and beyond to help me find the perfect item. I was very impressed with the quality of the product I received. It was exactly what I was hoping for. Torrell Crowell Is one of the best Sales consultants, he was really helpful. More
by VERONICAAGBO76
August 19, 2023
The dealership was amazing and worked with me really well to reach my goal for a monthly payment. As well as letting me take an extra long test drive to get the full feel of my future car and for that I’m ex to reach my goal for a monthly payment. As well as letting me take an extra long test drive to get the full feel of my future car and for that I’m extremely grateful More
by sKyDiG
