Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
Bob Penkhus Volkswagen is the trusted, family-owned Volkswagen dealership serving Colorado Springs, Denver, Pueblo, and surrounding areas for over 74 years.
We feature an extensive selection of new Volkswagen SUVs and cars, with a focus on our innovative fully electric models and performance hatchbacks. Explore our high-quality pre-owned and Certified Pre-Owned VW inventory. Our factory-trained technicians provide comprehensive maintenance, repairs, and genuine VW parts in our state-of-the-art service center. Count on our commitment to carefree shopping for a transparent, seamless car-buying experience and dedicated, expert service for the life of your vehicle
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,366 reviews
June 04, 2019
Excellent customer care Reoeat customer for 25 years. Easy drop off, friendly service, beautiful loaners! Couldn't be easier. Free coffee and snacks as well. Thanks to all. Reoeat customer for 25 years. Easy drop off, friendly service, beautiful loaners! Couldn't be easier. Free coffee and snacks as well. Thanks to all. More
by MILUTT
Verified CustomerEmployees Worked With
Fabian Vigil
June 03, 2019
Room for improvement The service technician I spoke to could not identify previous work that I had had done a month ago which made it difficult to have a conversation abou The service technician I spoke to could not identify previous work that I had had done a month ago which made it difficult to have a conversation about issues my car was having now. He also did not know anything about setting up an uber for me to get back to my home while waiting. When I returned to pick up my car, I had to wait 40 mins before I could pay and leave which was very inconvenient. It took two people to assist the person ahead of me, which caused the delay. In addition, there were issues with the card being used to process my payment so a sales representative had to check me out. I did appreciate Haleigh’s communication with me throughout the day as well as her setting up an uber for me. She was very approachable to interact with and assisted with everything I needed. More
by Anon9634
Employees Worked With
Haleigh Vance
June 03, 2019
Oil change and 130000 checkup Excellent job , they did exactly what i wanted. I always get great service. They also provided me with a capability to update maps. Please pass on a j Excellent job , they did exactly what i wanted. I always get great service. They also provided me with a capability to update maps. Please pass on a job well done to Chris. More
by Dr Armand Boudreau
Employees Worked With
Chris Sherban
June 02, 2019
Very good Chris was very knowledgeable and made sure I could get to and from work. He also honored my coupon which I appreciated . I would recommend Bob Penkhu Chris was very knowledgeable and made sure I could get to and from work. He also honored my coupon which I appreciated . I would recommend Bob Penkhus to my coworkers because of Chris. More
by DWADAS0
Employees Worked With
Admin at welcome desk do not know her name, was very helpful!, Chris Sherban
June 02, 2019
Very pleased My experience was good. Car dealerships are there to make money, with that being said the vehicle I purchased was over priced but we negotiated and I My experience was good. Car dealerships are there to make money, with that being said the vehicle I purchased was over priced but we negotiated and I paid what I asked for (still over priced but I got what I asked for). Good experience I truly would go back if I was into Mazda's or Volvo's. I bought a used car. More
by Wattdogg
Employees Worked With
Joe McNulty
May 31, 2019
Bought a used vehicle I found the used vehicle on facebook and went it to look at it and when my Grandmother and I approached the dealership Mike Hepperle helped us in the I found the used vehicle on facebook and went it to look at it and when my Grandmother and I approached the dealership Mike Hepperle helped us in the door. He was very friendly and professional through out the whole process and answered all my questions and made sure I was comfortable purchasing the vehicle. I will recommend him to everyone! More
by LisaSheets
Employees Worked With
May 31, 2019
Fantastic and Honest Customer Service Every time I go to Bob Penkus Volvo for my routine maintenance, I get treated with respect and not once have they tried to sell me something I did not Every time I go to Bob Penkus Volvo for my routine maintenance, I get treated with respect and not once have they tried to sell me something I did not need. As a prior logistics Officer from the Army, I know enough maintenance to know if I am getting fed bull, and not once have I felt like I was being taken advantage of. Fabian did an excellent job, and would recommend him and the entire staff to anyone. More
by Dannylitchfield
Employees Worked With
Chris Sherban, Fabian Vigil
May 30, 2019
We bought a brand new car! They were both wonderful and helpful, thank u both and Tadd was way awesome too! I couldn’t ask for more. They were also very nice to my son. We love They were both wonderful and helpful, thank u both and Tadd was way awesome too! I couldn’t ask for more. They were also very nice to my son. We love our brand new car! More
by iyeshaj.hickman
May 30, 2019
Great customer service I recently purchased an upgraded SUV from Bob penkhus from a salesman named Jordan. I had some concerns about the sale and trade in of my car. A man I recently purchased an upgraded SUV from Bob penkhus from a salesman named Jordan. I had some concerns about the sale and trade in of my car. A manager, William Chavez, called me immediately. He was very friendly and respectful on the phone. He helped to remediate the situation as best he could. This is the second car my husband and I have purchased from this dealership. The first car we purchased from Mike hepperle. It was a great experience thr first time and we had great service in their car shop. We are happy to do business with this dealer and highly recommend them. More
by Mggo
May 29, 2019
Great service! The people at Bob Penkhus were awesome! They worked with me to get my payment right where I wanted it well still getting me a great car! I would recom The people at Bob Penkhus were awesome! They worked with me to get my payment right where I wanted it well still getting me a great car! I would recommend them to anyone! This is my second time getting a car from them and I don’t think I will ever go anywhere else. More
by KATELYN.BUENO.2012
