Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bob Penkhus Volkswagen
Colorado Springs, CO
3,366 Reviews
The Penkhus Motor Company that you see today had its humble beginning back in 1951 when Robert N. Penkhus moved his young family from Ames, Iowa, and opened a small used car operation in Colorado Springs. New cars were added to the operation on Pikes Peak Avenue in 1957 when the Company became one of the ten dealers in the United States to obtain a Volvo Franchise. In 1972 the Volvo Franchise was moved to a fledgling area of Colorado Springs called Motor City.
The combination of a quality product and a reputation for excellent customer service assured continued growth, including the addition of a Mazda franchise, in October 1972, at the Pikes Peak Avenue location. In 1975, Mazda joined Volvo in Motor City to increase productivity and to better serve our customers.
Mr. Penkhus' son, Robert A. Penkhus ("Bob"), was a "permanent fixture" around the dealership from an early age, so it was natural that he would join his father in the business upon his graduation from the University of Denver. Bob Penkhus gradually assumed responsibility for all aspects of dealership operations and in 1977, became President of Penkhus Motor Company. Mr. Penkhus' concerns for his customers and employees, coupled with his enthusiasm for our products, have resulted in continued success and growth. Development of a new car display area along Interstate 25 in 1987 was followed one year later by a major service and parts expansion project in which we added fourteen mechanical and detail service stalls, doubled the parts area, and built an enclosed customer service area. In the spring of 1999 our growth continued with the opening of our second Select Certified location and a Domestic and Import Service Center on Austin Bluffs Parkway.
With the growth of Colorado Springs, Penkhus Motor Company wanted to ensure that it was meeting customer needs. In 2004 Penkhus Motor Company remodeled its Motor City location including constructing a new showroom and making other improvements at the Motor City location. In 2006 Penkhus Motor Company constructed a new facility at Woodman and Powers, which is the Bob Penkhus Mazda at Powers store.
In 2009 Penkhus Motor Company acquired a Volkswagen franchise and opened the Volkswagen franchise at the Motor City Drive location. In 2012 Penkhus Motor Company acquired a Mitsubishi franchise which is located at the Austin Bluffs Parkway Select Certified location. That facility is now known as Bob Penkhus Mitsubishi.
As a result of our commitment to excellence, Bob Penkhus Mazda is the Number 1 volume dealer in the Gulf region. Based on customer satisfaction levels, Bob Penkhus Motor Company has been recognized as a Volvo Dealer of Excellence and has been inducted into the Mazda Presidents Club.
Our continued success and growth requires each of our employees to possess a commitment to excellence toward each of our customers. Each member of the Penkhus Motor Company team should strive daily to meet all Penkhus Motor Company standards and goals in order to ensure future growth and success.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Workmanship
Service Time
Service Communication
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 3,366 reviews
September 11, 2023
Aaron provides customer service, always pleasant with quick turnaround. Very happy with my service. Will definitely return quick turnaround. Very happy with my service. Will definitely return More
by BRETDANIELS
Verified CustomerEmployees Worked With
September 10, 2023
Although when I scheduled my service, I was told that I could have a loaner for the day, however do to a service the previous day taking longer than expected the loaner was not available. Brian left me a could have a loaner for the day, however do to a service the previous day taking longer than expected the loaner was not available. Brian left me a message the night before my service and gave options to include his commitment to have my service complete in 1 1/2 hours; he followed through on that and I was back in my vehicle in plenty of time to meet my other commitments of the day. I appreciated that! More
by VMCONNOLLY
Employees Worked With
Brian Dorcey
September 08, 2023
Bryn was extremely personal and pro, making the experience financing my first car a delight. The lengths Bryn went to in order to ensure I was WELL taken care of were greatly appreciated. From prep experience financing my first car a delight. The lengths Bryn went to in order to ensure I was WELL taken care of were greatly appreciated. From preparing multiple cars, securing vehicles only available at other locations, taking my car of choice to be worked, and providing refreshments during my wait. Not only that, but he’s great to talk to and made the wait fly by. I’d been recommended Bryn from my uncle and I see why their slogan is “Nobody buys just one.” With people like Bryan, I will CERTAINLY be back! More
by comets.rum0l
September 08, 2023
Was able to attend to vehicle as scheduled. Prompt service. Pleasant staff with clean waiting rooms Prompt service. Pleasant staff with clean waiting rooms More
by DAHL_E
Employees Worked With
September 05, 2023
Aaron Evans was very helpful and polite. He always kept me up to date on the process of my vehicle. I will recommend family and friends He always kept me up to date on the process of my vehicle. I will recommend family and friends More
by TANEESHAMELVIN1
Employees Worked With
September 04, 2023
I only take my vehicle here because my warranty demands it. My first experience in 2022 included recommended brake work (over) $1500. I declined and confirmed elsewhere it wasn’t necessary. I still haven’t it. My first experience in 2022 included recommended brake work (over) $1500. I declined and confirmed elsewhere it wasn’t necessary. I still haven’t had brake work done a year later. I opted for new wiper blades and received two different brands/styles on the left and right. I understand that’s a small thing but no one told me. I would have bought my own and installed them otherwise. I only figured it out the next time I used them. I decided to return this year because I needed warranty work for the stop/start system. I scheduled for regular maintenance as well (oil change). I was told the diagnostic for my issue my take two days which I agreed to. I received no information by 3pm the second day so I called. I was told they couldn’t resolve the warranty work but they hadn’t even begun the regular maintenance. I know this because my car was still in the lot at that time. They then scrambled to complete the oil change so I could get my car back that night. I was also told because my vehicle is a Land Rover, they are limited as to what they can do. My warranty says I have to take it there because it’s within so many miles of my residence. I wish I would have known that when I bought the warranty from Penkhus. I am reluctant to return for service, buy another vehicle, or recommend Penkhus to anyone else. More
by DSCOTT5700
Employees Worked With
Don’t remember name and do not want to comment
September 03, 2023
Bryn was awesome! Every step of the process was easy. He was so friendly and helpful! I would not hesitate to refer my friends and family to Bryn, and I would defin Every step of the process was easy. He was so friendly and helpful! I would not hesitate to refer my friends and family to Bryn, and I would definitely buy from him again! More
by stephjwalker
