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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

November 17, 2022

Justin was in top every and I was well served. I’m pleased with the service and my car is running well at this time More

by JVLEVIVANT44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the feedback!

November 17, 2022

Service center was not able to resolve my issue. First they said part is coming in few days , then they said they had no idea. My car after sitting there for few days was given back to me with no ET More

by ANDRZEJDSV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Sherban, Chris Study
Nov 21, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

November 17, 2022

Very pleasant experience having my vehicle serviced at Penkhus. We’ve always been satisfied with your dealership. More

by Jschlimgen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're elated to hear you had a great experience with us! Thank you for visiting and leaving a review!

November 17, 2022

Justin made our service experience very pleasant and exceeded our expectations. Highly recommend.and looking forward to our next service visit. More

by BCFOLSOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for sharing your experience with us! Glad Justin was able to help you!

November 17, 2022

The staff at Bob Penkhus is always very helpful with any questions i have and very friendly. I've been a customer for a long time and always happy to come back. I most definitely can recommend them More

by SYLVIA_KAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The person helped me lease my car was named Scott, unfortunately he doesn't work with you anymore
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for being such a loyal customer! We appreciate you!

November 16, 2022

Everyone was so helpful and kind , I thank you all! !! Justin seen me from start to finish and even updated me on everything. Justin know I couldn’t get my car on a delay day do to a drive in so he even More

by KRQUINCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure on all the names but they know 🌹, Justin Brant
Nov 16, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Judith, thank you for taking the time to leave a review. We're so glad Justin was able to help you. Happy Thanksgiving to you as well!

November 16, 2022

We’ve been looking for a truck for my husband for quite some times now and nothing has seemed to fit our budget. Today Ja’lyn worked with us as hard as he could to get our payments to our budget! Thank you More

by Ualmeidab93
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tad Wells (management) , Jordan McManus, Jalyn Walker, Torrell Crowell
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're delighted to hear that Ja'lyn helped you find exactly what you wanted!

November 16, 2022

Always the best, fast and easy, And they always do good work on my car. Very friendly service department More

by SURFSIDERZ28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jackie! Always friendly and ready to help, great asset., Aaron Evans
Nov 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for trusting us with your car service needs once again! We appreciate you!

November 15, 2022

Other than the standard pressure from the finance guys to buy more “insurance/warranties “ this was a pleasant purchasing experience More

by FastEddy
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Hugh Yousif
Nov 16, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate your feedback. Thank you for shopping with us!

November 15, 2022

Brain was friendly & welcoming! My service was excellent & my wait wasn’t long at all! More

by JONNYDEST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Nov 16, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad your visit was an enjoyable one! Thank you for the review!

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