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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

Overview
Reviews
Vehicles
4.7
3,366 Reviews
Call Dealership (719) 473-4100
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1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

November 15, 2022

Scheduling was quick and they kept us up to date on what was happening. Service was also completed promptly. More

by RUSSROB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Jalyn Walker
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Nov 16, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thanks for visiting us with your car service needs! We're happy to help!

November 14, 2022

Mike is one of the best salesman I've ever worked with. If I can help it I won't buy a car from anyone else but him moving forward. Thank you Mike. More

by Tyler Willett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bruce Leiva, Bryn Reynolds, Mike Hepperle, Robert Gentry, Emily Porter, Torrey Tompkin, JR Snyder, Marvin Banks, Torrell Crowell, Ken Hastings
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad to hear about your experience with Mike! Enjoy your new vehicle!

November 14, 2022

We’re happy with the service and cost. We’re also happy with our VW More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Brant
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your vehicle service needs!

November 13, 2022

Great dealership in every aspect, truly exceptional. All (!) My cars came from Bob Penkhus ever since 1981. More

by ASOIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle, service advisor *****, Chris Sherban, Bud Hall, Andrew Cossman
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for being such a loyal customer over all these years! We're honored to serve you!

November 12, 2022

Get service department. They listen to your concerns, talk tto you about any issues and give you options. More

by GCHICA12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your vehicle service needs!

November 12, 2022

My experience with the people at this dealership was excellent. Bob went out of his way to service us More

by DDNIENHUIS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Ryan Burnett, Hugh Yousif
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us in your car purchasing process! We're so happy to have served you.

November 12, 2022

We had a very good experience. Our salesman, Bryn, was great to work with and the car is wonderful!! More

by CEFUQUA
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Jordan McManus
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We're so glad you had a great experience with Bryn! Thank you for visiting us!

November 12, 2022

I’ve always had a great experience at this dealership. All of the staff greeted me courteously, and presented themselves in a professional manner. Unfortunately this last visit was a big disappointmen More

by SALLYCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin helped me however I don’t see his name listed here. It just confirms my thought that there has been a big turnover and staff.
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear Sally, Thank you for informing us of your situation. As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

November 12, 2022

Thank you for all your help great time highly recommend a+ New clock spring work like a charm More

by David k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey, Justin Brant
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

David, we're so glad to hear your experience was a good one! Thank you for the review!

November 12, 2022

Danielle was very helpful and great to work with. I appreciated her knowledge and helpfulness. Highly recommend. More

by RKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle in service
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Nov 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for your feedback! We're so glad you enjoyed your visit with Danielle.

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