Bob Penkhus Volvo Mazda Volkswagen

The dealership Is esthetically very pleasing. There's there's a very large choice of a vehicle's. There's there's a very large choice of a vehicle's. More

My experience at Bob Penkhus was nothing but positive. I saw a vehicle online and reached out with questions. My sales rep was helpful but not at all pushy. My test drives were independent and I was gi I saw a vehicle online and reached out with questions. My sales rep was helpful but not at all pushy. My test drives were independent and I was given the time I needed to test it out. Promises were kept and a fair deal was made. I’ll be back again to work with Bryn and this dealership. More

Service was good, I appreciated the Uber for returning Micheal. Communication regarding when the car was done could’ve been a little better. Micheal. Communication regarding when the car was done could’ve been a little better. More

I have used them several times now and been quite happy with the service department. with the service department. More

Jayln is very helpful and kind. He was not pushy and made us feel comfortable with purchasing a vehicle from this dealership. He was not pushy and made us feel comfortable with purchasing a vehicle from this dealership. More

GREAT people to work with. They are our go-to location for all of our Volvo's. Chris is a great guy to work with!! They are our go-to location for all of our Volvo's. Chris is a great guy to work with!! More

Vehicle was purchased on 10/07/2022 as certified pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspecti pre-owned (CPO) (https://www.bobpenkhus.com/penkhus-care-plus.htm) and fully inspected. What I was told had been done to the vehicle was an inspection + detailing of the vehicle, which would have included at the very least vacuuming the carpet or possibly shampooing. Upon getting the vehicle delivered, I noticed the lug nut key was missing. The day after we received the vehicle, there was some dirt on the floor of the passenger rear side. I started to vacuum up the mess and the carpet fibers were vacuumed up leaving behind only the backing, this in spite of the claim the vehicle was detailed, which would have left sections missing carpet. Due to these two issues and the insistence of the dealership that it was 'inspected', which was to include brake inspection, rotate, balance, alignment check among other items, I grew concerned. I then took the vehicle to the nearest Lexus dealer and paid to have them inspect the vehicle. Their observation was recorded and sent to myself, which I then forwarded on to the original dealer. From what Lexus had observed, they were able to check the brake system, but the wheels had not been removed for some time. The original dealer who sold the vehicle claimed the lug nut key was 'lost' but the rust on one lug nut should not have been there if the wheels were indeed removed. I have spoken with the dealer on multiple occasions and was told by Ryan Burnett (a sales manager) that maybe they had been swindled in the trade and that the person who traded it in was less than forthright. I was then contacted by Tadd Wells (general sales manager), who expressed concern, said he needed to discuss with the general manager, and asked me to forward the information I had. On 19-OCT-2022 I sent to him the photos of the carpet falling apart as well on 20-OCT-2022 the Lexus inspection report which detailed the issues and cost to repair. I followed up with an email on 21-OCT-2022 to which I received no response. I was able to get Tadd to answer the phone on 22-OCT-2022 regarding the outstanding issues. On this conversation, Tadd was less than willing to accept that they had done anything wrong, with him stating 'the carpet dose not affect the drive-ability of the vehicle.' When I confronted him with the apparent lack of ethics shown by the dealership, he simply stated that he needed to discuss with Sevan Stryker, the general manager. I informed him that he told me on Wednesday he would discuss with the general manager and get back to me, which he never did return my calls nor email on 21-OCT-2022. In summary, there was hidden damage which I was told was repaired (headlight bracket still missing), a complete vehicle inspection (which was unlikely to have been performed based on a missing lug nut key), and vehicle detailing (which the inspection or detailing should have caught the carpet issue). As of our last conversation, the dealer is refusing to admit any fault in the matter. More

Service folks are all great. Chris took care of us right away, and the service technician, Porsha, was terrific. Chris took care of us right away, and the service technician, Porsha, was terrific. More

Great place and service is wonderful! Brian is great to work with and very knowledgeable. Brian is great to work with and very knowledgeable. More

Danielle, Jackie and Eric were amazing customer service and made sure I was taken care of and made sure I was taken care of More