Bob Penkhus Volvo Mazda Volkswagen

1st time using service dept. Excellent!! Explained what will be done. Got done sooner than told. Went back over everything. Very happy. Clean waiting area. Vending machines. Excellent!! Explained what will be done. Got done sooner than told. Went back over everything. Very happy. Clean waiting area. Vending machines. 5⭐️ More

Staff were super friendly. No one felt "pushy" Felt I got a good deal. Have used several dealerships before where you feel like just another customer. Definitely felt like I w No one felt "pushy" Felt I got a good deal. Have used several dealerships before where you feel like just another customer. Definitely felt like I was a "higher end " customer..even though I wasn't buying a higher end vehicle! More

Justin was super friendly and helpful despite some difficulties with my VW Alltrack suspension and tires difficulties with my VW Alltrack suspension and tires More

Pros: Service fixed the problem, some are k coffee and snacks in waiting area. Cons: I had no idea how long service would take: 1 hour or overnight. Lack of communication while I waited until service was snacks in waiting area. Cons: I had no idea how long service would take: 1 hour or overnight. Lack of communication while I waited until service was done. I requested a loaner and thought I would get one but again lack of communication on that. More

Had a great experience with Christopher. Very nice and informative. He explained a lot of features on my XC90 Very nice and informative. He explained a lot of features on my XC90 More

Staff were efficient and very courteous. I plan to go there again for future service on my VolvoS60. Danielle was an excellent service coordinator. I plan to go there again for future service on my VolvoS60. Danielle was an excellent service coordinator. More

Super knowledgeable on what we needed- he helped us out with exactly what we needed. He’s funny and he made this purchase a breeze. with exactly what we needed. He’s funny and he made this purchase a breeze. More

Love y’all keep up the great service. Send me some coupons. Please and thank you Send me some coupons. Please and thank you More

Sales wise, I had very little help from anyone when trying to buy a car or returned emails or calls. I decided to go with a different brand but had to buy out my lease in order to use as trade in. Spok trying to buy a car or returned emails or calls. I decided to go with a different brand but had to buy out my lease in order to use as trade in. Spoke to Bryn and he got me squared away quickly. Nice guy too. Aside from him, I wouldn’t recommend this dealer. The service tech that had worked on my VW multiple times didn’t understand how the wipers worked, stated he replaced cabin filter, which was not done as I looked at it two weeks later… he broke my review mirror, high beam assist, and reset all infotainment features. Mind you, none of that was broke nor part of original complaint when bringing in. Reset all of the they kept ordering the wrong parts for my seat massage. The service advisor was great to work with. First and last time with a VW. And truly the dealer experience plays a huge roll when coming from a luxury brand to “mainstream,” for lack of a better term. Some may have had better experience than I, so take my review with a grain of salt but I will not use this dealer again, but mainly for the absolute horrible quality of a brand new Arteon in a year and a half. More