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Bob Penkhus Volvo Mazda Volkswagen

Colorado Springs, CO

4.7
3,366 Reviews

1101 Motor City Dr

Colorado Springs, CO

80905

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Showing 3,366 reviews

October 19, 2022

Awesome dealership with friendly workers a nice waiting room and a great location that is easy to get to. More

by LAUTENSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Brant
Oct 21, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

We are so happy to hear that you enjoyed your visit! Thanks for leaving the review!

October 19, 2022

Jay'lyn was amazing as sales rep. He was not pushing me to buy and followed up on texts for delivery of my new Jetta. Very happy with his service. Not happy with $1495 worth of costs More

by AB
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan McManus, Jalyn Walker
Oct 21, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Dear AB, Thank you for taking the time to provide us with your valued review. We regard our customers highly and truly appreciate your evaluations. On behalf of the Sales Team here at Bob Penkhus Motor City, I sincerely apologize that you had a less-than-excellent experience. We have high standards for ourselves, and we are truly sorry to hear that that standard was not met during your time at Bob Penkhus. Your business is important to us, and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience. I can be reached at 719-228-3231. Again, we apologize that our service did not satisfy your expectations. I look forward to speaking with you and working towards a resolution. Thank you for being our customer and for your valuable time. I hope to hear from you soon. Respectfully, Tad Wells Sales Manager 719-473-4595

October 17, 2022

Brian was great and the service was thorough and timely. Staff was friendly and accommodating More

by Kelby.chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Dorcey
Oct 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Kelby thank you for sharing with us about your experience with Brian. We are pleased to hear he provided great service and made this a positive visit. See you again soon.

October 15, 2022

Fantastic communication and all around great service on our vehicle. We love having this team in our corner. More

by ANDYMULLINS68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Austin
Oct 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Andy thank you very much for trusting us with your car needs. We will be sure to let the team know they are doing a great job.

October 14, 2022

Robert Gentry made the new buying process easy. He went beyond expectations in patiently demonstrating and explaing all the new safety features and conveniences so that I could drive home with con More

by MARY84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gentry, Hugh Yousif
Oct 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Mary thank you very much for leaving a review. We are pleased to hear Robert could making your car shopping experience a positive one. We hope you enjoy the new ride, come see us again for any other car needs.

October 14, 2022

Danielle us the best. Professional, efficient and knowledgeable. Makes the Service Dept look very good. More

by GIL.CLASSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle, service dept
Oct 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Gil thank you for the kind words regarding Danielle. We are happy you enjoyed the visit to the service department. See you at the next appointment.

October 14, 2022

Danielle and Andrew went above and beyond to ensure my needs were met. Excellent service More

by KITZANNOTO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle , Andrew Cossman
Oct 18, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the feedback on your latest visit. Come see us again soon.

October 13, 2022

The price quoted was double. Someone made a mistake & caused a sleepless night for the customer. More

by Dikemanp
Recommend Dealer
No
Employees Worked With
Danielle Brown
Oct 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

As our valued customer, we truly appreciate your feedback. On behalf of the Service Team here at Bob Penkhus Motor City, we are very sorry to learn that you had a poor experience. We strive to meet high expectations, and I’m disappointed to hear that we missed the mark. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

Oct 14, 2022 -

Dikemanp responded

I did respond 2 days ago. I spoke with the manager, Andrew, yesterday.

October 12, 2022

Bryn provided the best customer service in any sales environment we have ever experienced. There was zero pressure from him, he allowed us to take our time in test driving and discussing our potential p More

by Bonniecarter27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryn Reynolds, Ryan Burnett, Hugh Yousif
Oct 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Bonnie we appreciate you taking the time to write about your experience with Bryn and our sales team. We strive to provide the best service in town and are pleased we accomplished that with your visit. Enjoy your brand new vehicle and come see us again soon.

October 12, 2022

Always keeps you informed of the status of your service. They have always gotten my approval for necessary repairs BEFORE beginning the work. More

by forensics57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle, Chris Sherban
Oct 14, 2022 -

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your vehicles' service needs. See you at the next appointment.

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